Tourism Work, Jobs (with Salaries)

Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
3d
Tour Leader (CEO) - Scotland
G Adventures —Scotland
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Hidden London Operations Supervisor
Transport for London —Remote
- £29,120 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
21h
Visitor Welcome Assistant
Osprey Talent —Plymouth
- £28,000 - £34,000 a year
- Weekend availability
- Hospitality
- Customer service
- First Aid Certification
- Free parking
- Annual leave
Quick apply
1d
Mobile App Developer, Early-Stage Project (Edinburgh)
Cityloom —Edinburgh
- From £20 an hour
- Temporary
- Hybrid work
- JavaScript
- In-person
- Flexitime
- Work from home
Quick apply
1d
Enterprise Officer
Scottish Fisheries Museum —Scotland
- £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee discount
Quick apply
Tourism Partnerships Manager
McArthurGlen UK Ltd —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Hospitality
- Employee discount
Quick apply
5d
Economic Development Officer (Events, Tourism & Cycling Activation – Tour de France) - Council HQ
Scottish Borders Council —Melrose
- £21.04 - £22.83 an hour
- Temporary
Guest Experience & Operations Lead
Sweeney Inverness —Inverness
- £15.00 - £16.50 an hour
- Part-time
- Hospitality
- Maintenance
- Hotel
- Employee discount
Quick apply
9d
Marketing & Community Engagement Officer
Chakra Holidays & Events Ltd —Barnet
- £35,000 - £43,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Organisational skills
- Free parking
Quick apply
1d
Conference & Exhibitions Events Coordinator
BH Live —Bournemouth
- £32,427 a year
- Weekend availability
- Organisational skills
- Employee assistance programme
- Employee discount
Graduate Lecturer - Travel and Tourism
Hartlepool College of Further Education —Hartlepool
- £27,839.42 a year
- Full-time
- English
- IT
- In-person
Quick apply
6h
Marketing Executive (12 Month Contract)
Cotswold Farm Park —Cheltenham
- £30,000 a year
- Social media management
- Marketing
- Free parking
- Employee discount
Quick apply
5d
Business Meetings and Events Specialist
HandPickedHotels —Yarm
- From £14.10 an hour
- Sales
- Hotel
- In-person
- Free parking
- Employee assistance programme
Quick apply
Brand Ambassador
McGill’s Midland Bluebird —Edinburgh
- £13.45 an hour
- Temporary
- Bilingual
- Customer service
- In-person
- Employee discount
Quick apply
2d
Visitor Experience Host
Trentham Estate —Stoke-on-Trent
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Assistant Sales & Events Manager
HandPickedHotels —Edinburgh
- From £18.32 an hour
- Sales
- Hotel
- Free parking
- Employee assistance programme
Local Growth and Visitor Economy Manager
Brighton & Hove City Council —Hove
- £57,755 - £63,123 a year
- Full-time
- Analysis skills
- Project management
- Presentation skills
- Employee discount
8d
Operations Manager
Norfolk Snowsports Club —Norwich
- From £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
4d
International Passenger Survey Interviewer - Port of Holyhead
Office for National Statistics —Holyhead
- £8,270 a year
- Part-time
- Customer service
- Presentation skills
- Communication skills
3h

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Director of Guest Experience

Marzoqi Global Travel & Hospitality Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£4,800 - £8,200 a month
3 days ago

Benefits

Free parking
Employee stock purchase plan
Canteen
Company events
Private medical insurance
Shuttle service provided
Free fitness classes

Qualifications

Hospitality
Management
Guest relations
Customer service
Microsoft Office
Guest services
Leadership
Hospitality management

Full job description

Job Summary

Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused Director of Guest Experience to lead guest service strategy, improve customer journeys, and ensure exceptional standards across travel and hospitality operations. This role is ideal for a strong hospitality leader who can manage teams, enhance service quality, support client satisfaction, and create memorable guest experiences.

What You'll Do

Lead the overall guest experience strategy across travel and hospitality services.
Oversee guest relations, customer service, bookings support, and service delivery standards.
Manage guest experience teams, supervisors, and operational support staff.
Monitor guest feedback, satisfaction scores, service quality, and performance metrics.
Develop service improvement plans to enhance customer journeys and guest loyalty.
Work with travel partners, suppliers, clients, and internal teams to ensure smooth service delivery.
Resolve escalated guest concerns with professionalism and practical solutions.
Support staff training, coaching, performance management, and service culture development.
Prepare guest experience reports, operational updates, and improvement recommendations.
Ensure company standards, customer care procedures, and hospitality best practices are followed.

Requirements

Experience in guest experience, hospitality management, travel operations, customer service leadership, hotel operations, tourism, or a related field is preferred.
Previous senior leadership or management experience is highly desirable.
Strong understanding of guest relations, service recovery, customer journey improvement, and hospitality standards.
Excellent communication, leadership, organisation, and problem-solving skills.
Ability to manage teams, service priorities, guest expectations, and operational deadlines.
Comfortable using email, booking systems, CRM platforms, Microsoft Office, reporting tools, and hospitality management software.
Professional, calm, and customer-focused approach to service delivery.
Applicants with strong hospitality, travel, tourism, or customer experience leadership are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and professional working environment.
Career progression and leadership development opportunities.
Ongoing training and professional support.
Opportunity to shape guest experience standards within a growing travel and hospitality company.

Pay: £4,800.00-£8,200.00 per month

Benefits:

Canteen
Company events
Employee stock purchase plan
Free fitness classes
Free parking
Private medical insurance
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

tourism jobs

Director of Guest Experience

Tour Leader (CEO) - Scotland

Hidden London Operations Supervisor

Visitor Welcome Assistant

Mobile App Developer, Early-Stage Project (Edinburgh)

Enterprise Officer

Tourism Partnerships Manager

Economic Development Officer (Events, Tourism & Cycling Activation – Tour de France) - Council HQ

Guest Experience & Operations Lead

Marketing & Community Engagement Officer

Conference & Exhibitions Events Coordinator

Graduate Lecturer - Travel and Tourism

Marketing Executive (12 Month Contract)

Business Meetings and Events Specialist

Brand Ambassador

Visitor Experience Host

Assistant Sales & Events Manager

Local Growth and Visitor Economy Manager

Operations Manager

International Passenger Survey Interviewer - Port of Holyhead

I want to receive the latest job alerts for tourism

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