Litigation manager Work, Jobs in Handforth, Chs (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Senior Manager / Manager - (Quantum / Delay)
Alvarez and Marsal —Manchester
- Full-time
- Business development
Family Support Worker / Household Manager
AMS Case Management —Knutsford
- £40,000 - £50,000 a year
- Weekend availability
- Working with children
- Bachelor's degree
- Organisational skills
Quick apply
12d
Personal Injury Fee Earner
Clear Lar LLP —Manchester
- £33,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
2d
eDiscovery Project Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Financial services
Principal Technical & Complex Claims Leader
Prima —Manchester
- Leadership
Quick apply
2d
Senior Manager / Manager - (Quantum / Delay)
Alvarez & Marsal —Manchester
- Business development
Equalities Lead
Ministry of Justice —Wilmslow
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
13d
E-Disclosure Manager
Shoosmiths —Manchester
- Continuous improvement
- Communication skills
Solicitor (0-3 PQE) - Housing Litigation
Brabners —Manchester
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
10d
Senior Legal Engineer
Kennedys Law - UK —Manchester
- Full-time
- Driving
- IT
- AI
3d
eDiscovery Specialist
DAC Beachcroft —Manchester
- Hybrid work
- Project management
- Financial services
- AI
Quick apply
Senior Financial Lines Claims Adjuster
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —Manchester
- Administrative experience
- Analysis skills
- Communication skills
Quick apply
13d
Employment Solicitor
Brabners —Manchester
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Senior Associate
Trowers & Hamlins LLP —Manchester
- Full-time
- English
- Presentation skills
- Communication skills
Litigation Consultant
Pearson Solicitors and Financial Advisers —Manchester
- Hybrid work
- Communication skills
- Negotiation
Paralegal - Litigation Executive
Horwich Farrelly Solicitors —Manchester
- Annual leave
- Employee assistance programme
Commercial Manager - Buildings
Ramboll —Manchester
- Full-time
- Hybrid work
- Project management
- Contracts
- Construction
Quick apply
Brand & PR Manager / Head of Brand & Communication
DCBL —Runcorn
- £65,000 a year
- Full-time
- Social media management
- Project management
- Employee assistance programme
Quick apply

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Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

litigation manager jobs in handforth, chs

Complaint Handler Debt & Civil Litigation

Key Account Manager

Senior Manager / Manager - (Quantum / Delay)

Family Support Worker / Household Manager

Personal Injury Fee Earner

eDiscovery Project Manager

Principal Technical & Complex Claims Leader

Senior Manager / Manager - (Quantum / Delay)

Equalities Lead

E-Disclosure Manager

Solicitor (0-3 PQE) - Housing Litigation

Senior Legal Engineer

eDiscovery Specialist

Senior Financial Lines Claims Adjuster

Employment Solicitor

Senior Associate

Litigation Consultant

Paralegal - Litigation Executive

Commercial Manager - Buildings

Brand & PR Manager / Head of Brand & Communication

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