Program administrator Work, Jobs in Dunsfold, Sry (with Salaries)

Outpatient Appointment Centre Administrator - B3
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Full-time
- Medical terminology
- Communication skills
- Annual leave
2h
Agile Research Delivery Team Administrator B4
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
- IT
6d
Test Center Manager (Guildford)
Pearson —Guildford
- Weekend availability
- Customer service
- Windows
- Microsoft Office
5d
Senior Administrator – Adult Community Services
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Part-time
1d
Administrator
Dolby Vivisol —Redhill
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
2d
Agile Research Delivery Clinical Practitioner/Administrator
Royal Surrey NHS Foundation Trust —Brighton
- £28,392 - £31,157 a year
- Full-time
5d
Training Office Administrator
2EXCEL ENGINEERING —Lasham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Attendance and Pastoral Administrator
University of Brighton Academies Trust —Burgess Hill
- £13,105 a year
- Employee assistance programme
9d
Salesforce Administrator
Harvey Water Softeners —Woking
- £45,000 - £55,000 a year
- Full-time
- Salesforce
- APIs
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Property Administration Lead
Basingstoke and Deane Borough Council —Basingstoke
- £34,367 - £36,980 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
5d
Administrator
Future Electronics —Egham
- Full-time
- Hybrid work
- Customer service
- IT
- Business
- Free parking
- Employee discount
Quick apply
2d
Entry Level Administrator
Dexters —Feltham
- £26,500 - £28,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Corporate Relocation Administrator
AGM Bishop's Move Ltd —Guildford
- £26,400 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
1d
People & Organisation Administrator
Kia UK —Walton-on-Thames
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
Quick apply
5d
Renaissance Asset Finance - Operations Administrator, Block Discounting & Wholesale
Arbuthnot Latham —Gatwick Airport
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Technical Administrator (Planning)
Mole Valley District Council —Dorking
- £33,437 - £36,046 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Free parking
- Annual leave
9d
Senior Administrator
BlueKit Ltd —Redhill
- £25,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Technical Support Engineer I
Delinea —Bracknell
- Full-time
- Remote
- Computer Science
- English
- SQL
- Employee assistance programme
- Life insurance
Senior Marketing Manager - Planning and Insights
Delinea —Bracknell
- Full-time
- Marketing
- Salesforce
- English
- Employee assistance programme
- Life insurance
Professional Services Project Manager
Delinea —Bracknell
- Full-time
- Azure
- Computer Science
- Administrative experience
- Employee assistance programme
- Life insurance

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Outpatient Appointment Centre Administrator - B3

Royal Surrey NHS Foundation Trust -
Guildford

Apply Now

Job details

Full-time
£27,106 - £28,850 a year
2 hours ago

Benefits

Annual leave

Qualifications

Medical terminology
Communication skills

Full job description

As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment.

Responsible for day-to-day administration processes supporting the Booking Coordinators and Supervisors within the Outpatient Appointment Centre. Previous administration experience is essential and knowledge of hospital Cerner PAS and eRS systems would be desirable.

The department works in line with a number of the government targets around patient waiting times. You will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality.

The hours for this post are to be worked Monday to Friday between 08:00 and 17:00 on a rostered basis.

PREVIOUS APPLICANTS NEED NOT APPLY

Please note this role does not meet the new UKVI requirements for sponsorship

The post holder will support the Outpatients Appointments Centre in the administration duties associated with booking and rescheduling outpatient appointments , and managing reception desks .

The administration role will involve working across multiple systems [E.g. Email, E-Referrals, PAS, call reminders, mailing systems] to manage patient appointments in accordance with local procedures and national policies.

The role will include participating on the telephone rota in rec eiving incoming telephone calls and managing reception desks in a patient facing role assisting patients and visitors with their enquires.

Recording patient demographic and referral information accurately
Being polite, professional and emp athetic when speaking to patients on the telephone or face to face
Using initiative to be able to problem solve and answer queries as they arise , using digital means of communication, telephone or face to face

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Please refer to the full Job Description & Person Specification

To support Outpatient Supervisors and Booking Co-ordinators for booking, cancelling and rescheduling appointments in accordance with SBU [Speciality Business Units] guidance.

To communicate appointment details with patients written, verbal or other [E.g. te xt] in regards to managing SBU clinic templates

Record referral information accurately, update, manage and retri eve patient information on Cerner and e-Referrals Service in a timely manner

To support Outpatient Supervisors and Booking Co-ordinators to deliver high levels of Outpatient Clinic utilisation

Meet departmental targets relating to the work completed that is accurate

Act as a point of contact for internal and external enquires

To deal with patients in a mature manner when speaking to them on the phone. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintai ned at all times.

To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked.

The post holder requires referrals knowledge to be able to recognise inaccuracies in referrals [including ERS] and act appropriately. The post holder will need to maintain working knowledge of eRS in an environment where change is constant

The post holder will operate in a large team and will be monitored against set performance targets and KPIs
To provide a front of house service to the Trust, greeting patients, visitors and carers and offering an excellent standard of customer service when they arrive at the Trust. The post holder will play an important role as they will be the first point of contact for many visitors, some of whom may not have previously attended the hospital.
The Reception areas will also be available for general patient enquires and the post holder will be required to assist and direct all enquires in a friendly and polite manner.

The post holder will need to be flexible and able to prioritise the workload of the department and adjust workload plans on a daily basis. There is a high level of changeability of daily workload and there are many disruptive elements which can impact on daily plans

There is a requirement to have a proactive approach to ensure that patients are treated within specified NHS timescales and that national targets [E.g. RTT] are met

To have an understanding of the contracts that the CCG’s have with the trust. This will involve reading the referral letters and having an understanding of medical terminology.

Provide cover for colleagues during annual leave, sickness and busy periods.

To develop working relationships across the trust including medical secretaries, SBU managers and the medical teams

Be conversant with the Quality and contractual targets of the Trust and aim to meet these, with the input from senior staff.

Be fully competent in the features of the hospital computer system and undergo further training when systems are updated and as the job requires.

For further information please contact the Outpatient Assistant Service Manager on 01483 571122 ext. 4798

Apply Now

Refine Your Search

program administrator jobs in dunsfold, sry

Outpatient Appointment Centre Administrator - B3

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Renaissance Asset Finance - Operations Administrator, Block Discounting & Wholesale

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