Customer experience manager Work, Jobs in Douglas, Eng (with Salaries)

Customer Care Coordinator
Dandara —Douglas
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
10d
Customer Advisor
Boots —Isle Of Man
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
5d
Administrative Officer - Facilities Management Team
Isle of Man Government —Douglas
- £28,426 - £34,289 a year
- Full-time
- Free parking
- Relocation assistance
7d
Customer Services Officer
Isle of Man Government —Douglas
- £28,426 - £34,289 a year
- Full-time
- Organisational skills
- Relocation assistance
- Annual leave
10d
Store Colleague - Part Time
GOOUTDOORS —Douglas
- Part-time
- Communication skills
- Employee discount
Quick apply
11d
Large Format Store Manager - Isle of Man
Marks & Spencer —Douglas
- Full-time
- Relocation assistance
- Employee discount
General Complaint Manager
Standard Bank —Douglas
- Full-time
- Business
3d
Partnership Manager
Games Global Operations Limited —Douglas
- Full-time
- Sales
Team Leader
Poundland —Douglas
- £13.36 an hour
- Leadership
- Employee discount
6d
Accommodation Services Manager
Isle of Man Government —Isle Of Man
- £46,858 - £54,500 a year
- Full-time
- Organisational skills
- Leadership
- Free parking
- Relocation assistance
4d
Team Manager - Fashion, Home & Beauty - Douglas IOM
Marks & Spencer —Douglas
- Full-time
- Employee discount
HR Adviser
Isle of Man Government —Douglas
- £54,500 - £58,786 a year
- Human resources
- Annual leave
Assistant Store Manager - Fixed Term Contract
JDSPORTS —Douglas
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Accounts Services Administrator (Fixed Term Contract)
Standard Bank —Douglas
- Full-time
- Banking
4d
Senior Payments Administrator
Standard Bank —Douglas
- Full-time
- Banking
Retail Assistant (Opticians)
Boots —Douglas
- Part-time
- Employee assistance programme
- Employee discount
Junior Ads Specialist
Canonical —Douglas
- Remote
- Driving
- Travel
- Employee assistance programme
Quick apply
Senior Project Manager
Games Global Operations Limited —Douglas
- Full-time
- Azure
- PMP
- AWS
Technical Support Officer
Forestry Commission —Santon
- £26,959 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
Business Services Team Manager
Canonical —Douglas
- Remote
- Project management
- Bachelor's degree
- Travel
- Employee assistance programme
Quick apply

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Customer Care Coordinator

Dandara -
Douglas

Apply Now

Job details

10 days ago

Benefits

Annual leave
Employee assistance programme
Private medical insurance
Employee discount
Pay rise

Qualifications

Customer service
Microsoft Office
Purchasing
IT
Construction
Communication skills

Full job description

Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

Our Customer Care team in the Isle of Man make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

What you'll be doing

Act as the first point of contact for homeowners regarding customer care and defect enquiries.
Log, track, and manage customer care issues from report through to resolution.
Schedule and coordinate Customer Care Technicians and subcontractors to attend remedial works.
Communicate clearly and professionally with homeowners to manage expectations and appointment times.
Ensure defects are addressed within agreed service levels and warranty requirements.
Maintain accurate and up-to-date customer care records and systems.
Monitor outstanding issues and follow up to ensure timely completion.
Support defect inspections and quality checks where required.
Escalate unresolved or high-risk issues to Customer Care Management.
Ensure compliance with company procedures, consumer codes, and health & safety requirements.
Contribute to continuous improvement of customer care processes and customer satisfaction.
Follow up on customer feedback via customer surveys in close-cooperation with Customer Care Manager
Strive to achieve gains in ‘Customer Satisfaction’ and ‘Recommended’ ratings as reported by HBF.
Carry out day to day office administration to drive smooth running of the department.

What you'll bring

Experience in a Customer Care Coordinator, Customer Service, or Aftercare role, ideally within housebuilding or residential construction.
Strong customer service and communication skills.
Highly organised with the ability to manage multiple cases and priorities.
Confident in dealing with homeowners, subcontractors, and internal teams.
Comfortable using customer care systems and Microsoft Office.
Calm, professional, and solutions-focused approach.
Understanding of new-build warranty processes is advantageous but not essential.

Why Dandara

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies and it’s all thanks to the vision and passion of our dedicated team. We have a strong track record of delivering excellent houses as evidenced by our consistently high scores from our customers and our 5 Star Housebuilder awards.

What's in it for you

Competitive salary depending on experience
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
Discretionary annual bonus scheme
Private medical insurance
Life assurance (3x salary, with option to increase to 4x)
Employee assistance programme
Discounts on a range of retailers, restaurants, leisure providers and more

Apply Now

Refine Your Search

customer experience manager jobs in douglas, eng

Customer Care Coordinator

Customer Advisor

Administrative Officer - Facilities Management Team

Customer Services Officer

Store Colleague - Part Time

Large Format Store Manager - Isle of Man

General Complaint Manager

Partnership Manager

Team Leader

Accommodation Services Manager

Team Manager - Fashion, Home & Beauty - Douglas IOM

HR Adviser

Assistant Store Manager - Fixed Term Contract

Accounts Services Administrator (Fixed Term Contract)

Senior Payments Administrator

Retail Assistant (Opticians)

Junior Ads Specialist

Senior Project Manager

Technical Support Officer

Business Services Team Manager

I want to receive the latest job alerts for customer experience manager in douglas, eng

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