Retention manager Work, Jobs in Eccles, Gtm (with Salaries)

CRM Manager
carloans 365 —Sale
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- In-person
- Employee assistance programme
Quick apply
1h
Senior Client Success Manager
DCBL —Runcorn
- £45,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
5d
Client Services Manager
Wren Sterling —Wilmslow
- £45,000 - £52,000 a year
- CRM software
- Project management
- Continuous improvement
Quick apply
7d
Channel Manager - Healthcare
Parkingeye Limited —Chorley
- £65,000 - £75,000 a year
- Full-time
- Business development
- Analysis skills
- Leadership
Quick apply
2h
Activation & Engagement Manager
Bright HR Limited —Manchester
- Up to £35,000 a year
- Monday to Friday
- CRM software
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Customer Success Manager
SweetPeak Customer Solutions Ltd —Manchester
- £3,800 - £7,800 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Free parking
- Store discount
Quick apply
11d
Regional Transport Manager
EMR Group —Salford
- Full-time
- Continuous improvement
- Annual leave
Quick apply
People & Culture Manager
Deckers Group —Rochdale
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Work from home
- Employee discount
Quick apply
3d
Account Manager
Clarity Travel —Manchester
- Full-time
- Remote
- CRM software
- Travel
- Resort
- Employee assistance programme
- Employee discount
Quick apply
4d
Business Development Manager (BDM)
Fluidic Limited —Warrington
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- CRM software
- Management
- Free parking
- Annual leave
Quick apply
CEO of Lettings Company
Let Property —Manchester
- £85,000 - £120,000 a year
- Full-time
- Business development
- In-person
- Leadership
Quick apply
Senior Marketing Manager
Spliit LTD —Manchester
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- Travel
- Financial services
- AI
Quick apply
3d
Customer Success Manager
Mindbody —Manchester
- Remote
- Customer service
- Bachelor's degree
- No degree
Quick apply
Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
13d
Area Support Manager
Aspens —Manchester
- Full-time
- Hospitality
- Sales
- Customer service
Duty Manager Grand Central
Life Leisure —Stockport
- From £31,484 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
3d
Responsible Individual (RI) – Children's Residential Services
Capricorn Care NW ltd —Knowsley
- £75,000 - £80,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
4d
Bright Exchange Sales Manager
Bright HR Limited —Manchester
- Up to £50,000 a year
- Monday to Friday
- Business development
- Presentation skills
- Team management
- Employee assistance programme
- Employee discount
HR Operations Lead
Beyond Blue Insight Limited —Manchester
- From £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee assistance programme
Quick apply
Senior Customer Success Manager
THG Ingenuity —Manchester
- Microsoft Powerpoint
- CRM software
- Analysis skills
Quick apply
3d

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retention manager jobs near eccles, gtm

CRM Manager

carloans 365 -
Sale

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
1 hour ago

Benefits

Additional leave
Company events
Employee assistance programme

Qualifications

Financial Conduct Authority guidelines
Email marketing
Marketing campaign planning
Performance reporting in digital marketing
Customer segmentation
Customer relationship management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Management reporting
Audience segmentation
Multi-channel digital marketing campaigns
Copywriting

Full job description

CRM Manager

About the Company:

carloans 365 is one of the leading car finance brokers in the UK based in Sale, Manchester. We specialise in finding finance for people who don't fit the mainstream, customers with bad credit, thin files, or a history that makes applying for finance unnerving.

Our unique approach shows in how people talk about us: 4k+ Trustpilot reviews and an Excellent rating. Every customer gets a dedicated account manager and our commitment is to lead with the best rate and make the experience of buying a car enjoyable and stress-free.

If you spot a small purple character called Miles around the place, that's our mascot, and his brief is to go the extra mile no matter the credit profile.

Enough about us, what’s the role?

We're a car finance broker with a customer base that renews on a predictable cycle. Too many customers reaching the end of their agreement start their next search from scratch, with someone else. That's an addressable revenue leak and closing it is this role's first job.

We need someone who owns the customer lifecycle, thinks strategically and builds/ships campaigns themselves with the goal of extending our customer lifecycle and improving our electronic communications/customer experience.

This is a newly created role with a clear, measurable commercial target from day one, and a large, mature customer database to work with.

Our email & SMS communications runs through an external agency partner on Customer.io and Twilio. While we have a process for managing electronic communications and the customer journey, we now want to deploy a data retention strategy which also involves our dialer.

Responsibilities:

Own the renewal/retention programme (first priority)

Take end-to-end ownership of the retention cycle: from cohort definition and trigger logic, through message design and launch, to post-campaign performance reporting and the recommendations that shape the next round
Define the trigger logic: contract month, agreement type and term, equity position, vehicle age/mileage, previous product and turn it into working segments
Design multi-step, multi-channel journeys across email and SMS, with sensible timing, suppression and hand-off rules to the sales team
Test and iterate: subject lines, send timing, channel mix, incentive framing, message sequencing

Build and run campaigns hands-on

Work/collaborate directly with our agency who run campaigns within Customer.io/Twilio
Build journeys, segments, templates and broadcasts directly
Configure and help manage SMS delivery: sender IDs, opt-out handling, delivery monitoring, cost per message.
Write and edit copy, or brief and quality-check it; own the final build and QA before anything ships

Data and segmentation

Define audiences, keep the customer record clean and make sure the right attributes are flowing into the platform
Manage suppression lists, consent status, deduplication and data hygiene.
Improve how we capture marketable data and consent at the point of application, so the database we're working with gets better over time rather than just older
Build and supply targeting and suppression lists to paid media: keeping existing customers out of acquisition spend and using retention cohorts as lookalike seeds.
Spot and flag gaps in the data we'd need to make retention work better

Compliance

Make sure every campaign meets FCA expectations (Consumer Duty, CONC, financial promotions) and gets appropriate sign-off before release
Hold a high bar on vulnerability. Much of our customer base is near-prime or credit-impaired, so any message encouraging a customer into a new agreement has to be demonstrably in their interest, not just ours
Own marketing consent under UK GDPR and PECR: particularly for SMS, where the rules are tighter and the reputational cost of getting it wrong is high
Keep clear audit trails of what was sent, to whom and on what consent basis

Reporting and strategy

Report weekly and monthly to the Head of Marketing on programme performance and pipeline contribution
Build a reporting view that ties campaign activity to actual applications and completed deals, not just opens and clicks
Contribute to the wider eCRM roadmap and work alongside our agency partner on visualising data

What we're looking for:

Essential

3-5+ years running email and SMS campaigns in a marketing automation platform
Genuinely hands-on: you build the journey yourself
Comfortable with data: segmentation logic, spreadsheets, understanding a customer record; SQL is a real advantage.
Track record of retention, renewal, reactivation or lifecycle work with a commercial number attached to it
Understands consent, opt-outs and deliverability and treats them as part of the job rather than someone else's problem.
Can write clean, clear copy and knows what makes a message get read

Desirable

Experience in a regulated environment: motor finance, lending, insurance, utilities or similar
Experience working within lead generation journeys and working directly with a large sales tea
Familiarity with SMS gateways
Familiarity with email and communication workflows/tools
Experience working with or managing an external agency

What success looks like

By 30 days: you understand our data and our customer lifecycle, you are building/managing campaigns that improve our customer journey and you've mapped where the current process for data retention has gaps
By 90 days: the retention journey is live, with a test framework in place and reporting that shows what it's generating
By 6 months: retention is a reliable, measurable channel; you're contributing to the wider eCRM roadmap and shaping where the programme goes next.

Details:

Base salary £40,000 - £50,000 DOE
Working pattern: Mon-Fri: 9am - 6pm
Location: This is a hybrid role based around our office in Sale, Manchester (2 days remote, 3 in office)
20 days holiday + 8 bank holidays + 1 additional day off for your birthday

Benefits:

A senior, high-impact role with real ownership and influence
Exceptional support and collaboration with a growing leadership team
A fast-growing business with long-term progression opportunities
Additional leave (Birthday off)
Company events and regular social activities
Employee Assistance Programme

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Ability to commute/relocate:

Sale, Greater Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

CRM management: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Sale

Quick apply

Refine Your Search

retention manager jobs in eccles, gtm

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Client Services Manager

Channel Manager - Healthcare

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Regional Transport Manager

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