Technical services quality systems technician Work, Jobs in Roydon, Ess (with Salaries)

IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Software development
- In-person
Quick apply
Technical Specialist (Digital Fabrication)
Brunel University —London
- £41,292 - £52,761 a year
- University
- Annual leave
- Employee discount
3d
Cable Prep Technician
4Wall Entertainment —Harlow
- Overtime
- Maintenance
- Quality control
- Travel
Quick apply
20h
Creative Technology Services Technician
Trinity Laban Conservatoire of Music and Dance —London
- £31,026 - £34,697 a year
- Full-time
10d
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Temporary
- Travel
- In-person
- Up to 25% travel
Quick apply
Electrical / Mechanical Maintenance Technician
Affinity Water —Harlow
- From £51,851 a year
- Schematics
- Maintenance
- Programmable logic controllers
- Annual leave
Cable Repair Technician
4Wall Entertainment —Hertford
- Overtime
- Travel
- Communication skills
Quick apply
Lead Data Center Support Services Technician
Oracle —London
- Full-time
- English
- Continuous improvement
- Training & development
- Life insurance
Trainee Technician (MEP/Building Services)
Fulcro Engineering Services —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Monitoring Systems Technician
RWDI —London
- £24,800 - £28,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
8d
Technical Services Manager
Cushman & Wakefield —London
- Engineering
- Continuous improvement
- Organisational skills
Quick apply
IT School Technician
Cognita Schools —London
- Full-time
- Communication skills
- School
Data Centre Technician
CBRE —London
- Weekend availability
- Microsoft Word
- Customer service
- Computer literacy
4d
Data Centre Shift Electrical Technician
CBRE —Romford
- Full-time
- Communication skills
- Annual leave
Data Center Electrical Shift Technician
CBRE —London
- Full-time
- Annual leave
4d
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Laboratory Services Coordinator
CBRE —London
- Full-time
- Laboratory experience
- Continuous improvement
- Team management
AV Onsite Technician
NEP Group Inc. —London
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Technical Production Manager
LW Theatres Group Limited —London
- From £73,625.63 a year
- Weekend availability
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1h
IT Support Technician
EduNet ICT Ltd —Dagenham
- From £30,000 a year
- Full-time
- Maintenance
- Windows
- Computer skills
Quick apply

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IT Support Technician

Pharmaron -
Hoddesdon

Quick apply

Job details

Qualifications

Technical troubleshooting
Computer Science
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Microsoft Office Suite
Computer hardware
Ticket management systems
Software development
Customer support
Communication skills
CompTIA A+
Help desk

Full job description

Job Introduction

Position: IT Support Technician

Location: Hoddesdon

Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 28 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We’re proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers. To learn more, visit www.pharmaron.com.

About the Role

We have a new opening for an IT Support Technician in Hoddesdon to provide technical support and incident management, acting as a bridge between Level 1 and escalation teams. This role includes ticket ownership, proactive maintenance, documentation, and mentoring of junior team members.

At Pharmaron we offer:

Vibrant and dynamic employment – we are a highly specialised, growth company operating in a critical sector of the economy – our future is strong and exciting!

Opportunities to develop your skills and yourself – our rapid growth brings greater opportunities for you to learn and grow faster!

A great team where we all support each other – enjoy your work – after all you spend about a third of your time here!

Key Roles and Responsibilities:

Resolve Level 1 and Level 2 support incidents, escalating to specialist teams when needed.
Provide on-site and remote support across hardware, software, printers, and peripherals.
Log, classify, prioritise, and manage support tickets in the ITSM system with accuracy.
Collaborate with central Service Desk and remote teams to deliver consistent, high-quality support.
Assist with IT projects, including Office 365, application rollouts, infrastructure upgrades, and vendor-driven changes.
Perform daily checks on shared IT equipment and maintain a well-organised IT storeroom.
Contribute to improving IT documentation and Knowledge Base articles.
Support Level 1 duties as needed and take on Level 2 tasks during absences or when requested.
Provide occasional out-of-hours support for planned maintenance or project work.

Requirements:

Essential

GCSEs or equivalent, with further education in IT or technical subjects.
1–2 years’ experience in a Service Desk or entry‑level IT support role.
Strong understanding of how a Service Desk operates, including ticket handling, prioritisation, and escalation.
Excellent customer service skills with a positive, professional approach.
Good working knowledge of computer hardware, Windows operating systems, and basic network administration.
Proven troubleshooting ability and experience supporting end users.
Strong communication skills and a desire to succeed as part of a high-performing team.
Understanding of Microsoft Windows core technologies.

Desirable

ITIL 4 Foundation certification.
Microsoft Certified: Fundamentals (MS‑900).
CompTIA A+ or similar technical certification.
Degree or vocational qualification in IT, Computer Science, or equivalent experience.
Experience with scientific systems or specialist laboratory software.
Exposure to software development, website technologies, or basic database design.
Working knowledge of Windows 10/11 and Office 365.
Basic understanding of ITIL/ISO service principles.

Why Pharmaron?

Collaborative Culture: Thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.

How to Apply:

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

Pharmaron is a premier R&D service company supporting the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities having established diverse drug R&D service capabilities, ranging from synthetic, medicinal, and analytical chemistry, biology, DMPK, pharmacology, drug safety assessment, radiochemistry and isotopically labelled metabolism, chemical & pharmaceutical development to clinical development. With operations in China, US and UK staffed by over 19,000 employees, Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan, and China.

Quick apply

Refine Your Search

technical services quality systems technician jobs in roydon, ess

IT Support Technician

Technical Specialist (Digital Fabrication)

Cable Prep Technician

Creative Technology Services Technician

IT Technician

Electrical / Mechanical Maintenance Technician

Cable Repair Technician

Lead Data Center Support Services Technician

Trainee Technician (MEP/Building Services)

Monitoring Systems Technician

Technical Services Manager

IT School Technician

Data Centre Technician

Data Centre Shift Electrical Technician

Data Center Electrical Shift Technician

IT Support Technician

Laboratory Services Coordinator

AV Onsite Technician

Technical Production Manager

IT Support Technician

I want to receive the latest job alerts for technical services quality systems technician in roydon, ess

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