It Work, Jobs in Pontypool (with Salaries)

IT Support Officer
Newport Live —Newport
- From £25,949 a year
- Full-time
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
7d
1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
8d
Systems Analyst I
Thermo Fisher Scientific —Newport
- Full-time
- Customer service
- English
- Databases
IT Service Desk Analyst
BTL IT Solutions Ltd. —Patchway
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
7d
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
Senior IT Service Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
2d
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Continuous improvement
- Travel
- Annual leave
Head of IT
Central Support —Bristol
- £55,000 - £65,000 a year
- Full-time
- POS
- Budgeting
- AI
- Annual leave
- Employee discount
Quick apply
14d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Technical Support Co-ordinator
Avon and Somerset Constabulary —Portishead
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Travel
IT Risks & Control Manager
Nebius —Trellech
- Computer Science
- English
- AI
Quick apply
14d
Customer Service Helpdesk Operative Apprenticeship
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
7d
IT Project Manager
Expleo —Filton
- Communication skills
1d
Technical Support Officer
North Somerset Council —Weston-super-Mare
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
9d
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Support Consultant
Zellis —Bristol
- Hybrid work
- Annual leave

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IT Support Officer

Newport Live -
Newport

Quick apply

Job details

Full-time
From £25,949 a year
9 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
On-site gym
Discounted or free food
Company pension
Employee discount
Gym membership
Sick pay
On-site parking
Free fitness classes

Qualifications

Desktop support
Driving Licence
Operating systems
Network infrastructure
Information security
Onboarding coordination
Continuous improvement
Computer hardware
Technical writing
Customer support
Cybersecurity
Account management
Active Directory
Welsh

Full job description

Newport Live is an award winning not for profit sport, leisure and cultural trust, and registered UK Charity. We have an excellent track record of delivering innovative programmes and services to our communities and residents that ‘inspire people to be happier and healthier’.

We have a fantastic opportunity for someone with a genuine passion for IT and delivering exceptional customer service in first-line support. Our IT Support Officer role is key in providing, managing and developing our IT services and support to our colleagues and customers across all Newport Live sites.

This role is perfect for someone with IT experience who wants to make a positive impact in the workplace through driving continuous improvement, delivering excellent customer service, and building relationships across all levels with internal colleagues and external partners.

Main duties include:

Colleague onboarding and offboarding processes
Account management in systems such as Active Directory and Customer Relationship Management
Building and deploying desktop and laptop computers, tablets, phones, barcode scanners, card readers, payment devices, printers, photocopiers, and other hardware as required
Ensuring all IT hardware asset management and technical documentation is kept up to date and accurate
Assist with writing, editing, and revising IT documentation and user guides, in development of a self-help and IT support platform for Colleagues
Carrying out maintenance and updates for a wide range of IT systems and applications, collaborating with suppliers and partners as required
Promotion of cyber security best practices, and support compliance with IT security policies
Handling of confidential information with professionalism and discretion

Key Essential Experiences and Qualifications for the Role

Experience working in a similar IT support role
Good working knowledge of Microsoft Windows Operating Systems
Awareness of information security policies, cyber essentials requirements, and data protection
Experience of installing, managing, maintaining, and supporting PCs, hardware and software
Ability to manage and prioritise own workload effectively
Unfazed when working under pressure to strict deadlines
Excellent interpersonal skills; building effective relationships with all internal colleagues and external partners
Full UK driving licence and access to own vehicle, due to the need to move equipment between sites

Beneficial Experience and Qualifications

Degree or professional qualifications / certifications related to IT
Experience of network infrastructure and server support
Competency in troubleshooting basic network issues
Good knowledge of Microsoft Cloud technologies, including 365, SharePoint, OneDrive and Entra ID
Experience of IT asset management, including procurement, renewal, and disposal programmes
Ability to communicate in Welsh

Additional Information

As travel between our sites across Newport is required along with the need to transport equipment, you must have a full UK driving licence, access to your own vehicle, and be willing to add business use to your insurance policy

You should have the drive and passion for working in a sporting, leisure, and cultural environment, and demonstrate our core values of Care, Passion, Teamwork, Inspiration, Innovation, and Inclusivity.

For more information on working at Newport Live and for the full job description, please visit our website: www.newportlive.co.uk/careers

Hours: Full time; 37 hours per week with requirement to work flexibly to meet the needs of the business

Starting Salary: £25,949 per annum (Real Living Wage)

Benefits: 33 days holiday (including bank holiday entitlement) each year, free Newport Live membership, generous pension scheme, uniform provided, café discount, free on-site parking, company sick pay, cycle to work scheme and wellbeing programmes.

We reserve the right to close this vacancy before the stated deadline, if we receive enough suitable applications before that date.

Job Type: Full-time

Pay: From £25,949.00 per year

Benefits:

Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Free fitness classes
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Sick pay

Application question(s):

Please outline your motivation for applying for this role

Language:

Welsh (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

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Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)

Product Technical Support Engineer - TMS

Technical Support Consultant

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