Live streaming Work, Jobs in London, Eng (with Salaries)

Customer Support Agent - Audio/Electronics Experience Required
Cambridge Audio —London
- Full-time
- Hybrid work
- Bar
- Continuous improvement
- Organisational skills
Quick apply
4d
Live Presenter
CENTURYSCENTS LIMITED —London
- £15 - £20 an hour
- Part-time
- Bilingual
- Customer service
- Presentation skills
- Free parking
Quick apply
Casting Agent
Universal Extras —Iver
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Training & development
- Time management
- Free parking
- Health & wellbeing programme
Quick apply
7d
Freelance TikTok Live Presenter
AND WE'RE LIVE —London
- £15 - £50 an hour
- Sales
- Presentation skills
- Communication skills
- Referral programme
Quick apply
10d
Team Member - Operations & Social Media Live Streams
Banana Trading Ltd —Watford
- £13 - £15 an hour
- Weekend availability
- Sales
- Social media management
- Warehouse experience
- Employee discount
Quick apply
Live Seller (Whatnot & TikTok Shop)
SK's Pallet World LTD —South East London
- £2,035.00 - £6,712.23 a month
- Full-time
- Social media management
- Bachelor's degree
- Communication skills
- Free parking
- Referral programme
Quick apply
Product Strategy Project Intern (TikTok LIVE) - 2026 Start (BS/MS)
TikTok —London
- English
- Master's degree
- Internship
TikTok LIVE - Global Customer Service Representative, Turkish Speaking
TikTok —London
- Microsoft Word
- Microsoft Excel
- Customer service
5d
Brand Operations Project Intern (TikTok LIVE) - 2026 Start (BS/MS)
TikTok —London
- Marketing
- Social media management
- English
Tik-Tok live host
mofa line —Camden Town
- From £13 an hour
- Temporary
- Social media management
- In-person
- Communication skills
Quick apply
Box Office Assistant | Trafalgar Theatre | Permanent Part Time
Trafalgar Enterainment —London
- £24,349 a year
- Part-time
- Annual leave
- Flexible schedule
8d
Production Coordinator (FTC)
Moonbug Entertainment —London
- Communication skills
- Time management
Quick apply
Content, Broadcast and Platforms - Delivery Manager
Sky —London
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
1d
Lead AV Technician, Live Events
Convene Hospitality Group —London
- £38,000 - £42,000 a year
- Weekend availability
- Bachelor's degree
- Computer networking
- Annual leave
- Sick pay
Quick apply
8d
Email Marketing Manager
Royal Opera House —London
- £35,000 - £40,800 a year
- Full-time
- CRM software
- Communication skills
- Analytics
1d
BD Executive / Manager - Gaming
RS UK —London
- £30,000 - £60,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Email Marketing Manager
Royal Ballet and Opera —London
- £35,000 - £40,800 a year
- Full-time
- CRM software
- Communication skills
- Analytics
19h
Creative Design Intern (TikTok-Design) - 2027 Start
TikTok —London
- Doctoral degree
- Master's degree
- Internship
2d
Campaign Operations Project Intern (Romanian Speaker) (TikTok LIVE) - 2026 Start (BS/MS)
TikTok —London
- English
- Master's degree
- Bachelor's degree
Content Acquisition Manager, Prime Video Store
Amazon Digital UK Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Support Agent - Audio/Electronics Experience Required

Cambridge Audio -
London

Quick apply

Job details

Permanent | Full-time | Fixed term contract
4 days ago

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Stakeholder collaboration
Returns processing
Ticket management
Zendesk
Continuous improvement
Organisational skills
Customer interaction
Multidisciplinary collaboration
Outbound calling
AI

Full job description

Department: Customer Support

Reports to: Customer Support Manager

Location: Fully remote for candidates based outside the UK, or UK-based hybrid (within travelling distance of London)

Role Type: 3-month contract initially, with the potential to extend or move to a permanent role, depending on business needs. 3-5 days per week depending on your availability. Hours will be Mon-Fri, 9am-5pm UK time

About Us

At Cambridge Audio, we're a different sort of global audio company, resolutely independent and always authentic.

We're on a mission to break down barriers to top-tier sound, so it's not the exception, but the norm. It's what we've been doing for over 50 years, and we're only just getting started.

Our award-winning product lineup includes headphones, lifestyle audio, and premium hi-fi. We also own StreamMagic, our own music streaming platform, plus a music venue and bar called Melomania at our London Bridge HQ.

Work at Cambridge Audio is more than just a job. We're passionate about what we do, and have fun doing it, developing our skills and careers, plus those of the colleagues around us. Learn more at https://cambridgeaudio.com/about-us

Our Culture

A shared love for music and a commitment to exceptional products and customer experience drive us. With strong team spirit across our five global offices, our core values define our work:

Made By Music - Inspired by shared passion and independence.
Pride in our product and service - Obsess over detail, always learning and improving.
Embrace the culture - Integrity, Innovation, Energy, Openness, Teamwork, Diversity, Flexibility, Fun, Music.
Make an impact - See it through. Go the extra mile.

About the Role

As a Customer Support Agent, you'll be the first point of contact for our customers, helping music lovers around the world get the very best from our award-winning hi-fi products. Whether it's helping someone get the best sound from their CXN100 or resolving a return request with empathy and speed, your role is essential in maintaining the trust and loyalty of our global customer base.

This role requires genuine product knowledge. You'll need to understand hi-fi and audio equipment well enough to give customers real technical guidance, not just follow a script.

Key Responsibilities

Core Support

Respond to customer queries via Zoho Desk, email, live chat, social, and phone in a clear, caring, solution-focused way
Troubleshoot technical issues with jargon-free guidance that empowers customers
Handle warranty and return (RMA) requests, including replacements, repairs, and refunds
Make outbound calls when required to resolve more complex support issues
Collaborate with our service centres and global teams to keep customers informed
Ensure every interaction reflects our values of trust, warmth, and respect

Ticket Management

Respond to a minimum of 50 support tickets per day (unless otherwise prioritised)
Maintain a Customer Satisfaction Score (CSAT) of 95% or above
Ensure all tickets are replied to within 24 hours (Mon-Fri) and remain within SLA
Monitor feeds and channels (AM/PM) to stay on top of all inboxes

RMA, Replacements & Refunds

Monitor, respond to, and approve return requests
Monitor Pending Replacement and Refund queues to ensure timely updates

Content & Self-Service Support

Flag content needs and improvements for our Customer Help Centre
Contribute to Help Centre updates with FAQs, troubleshooting steps, and product info, written in a clear, concise and customer-friendly fashion

Team Culture & Collaboration

Champion empathy, excellence, and customer-first thinking in all you do
Work closely with Product, Marketing, and Operations to share customer insights
Proactively raise recurring issues to improve service and product experiences
Embrace continuous improvement in tools, processes, and customer outcomes

Requirements

Required: hands-on customer support experience with audio, hi-fi, or consumer electronics products. You should understand how these products work well enough to troubleshoot technical issues, not just handle generic support tickets.
Empathetic communicator who genuinely enjoys helping people
Strong organisational skills with the ability to manage multiple priorities
Proactive mindset and collaborative spirit
Experience with Zendesk, Zoho Desk, or a similar support platform is a plus
Experienced in the use of and experimentation with AI as a copilot, or at least genuinely receptive and excited to experiment with AI design tools and integrate them into your workflow

Personal Profile

A strong passion for helping people and putting the customer first in all that you do
Calm and solution-focused under pressure, especially during peak periods
Genuinely curious about audio technology and how products work
Comfortable working independently in a remote, distributed team

Working Pattern & Duration

3-month contract initially, with the potential to extend or move to a permanent role, depending on business needs. 3-5 days per week depending on your availability. Hours will be Mon-Fri, 9am-5pm UK time. Full-time hours required during peak trading periods (e.g. launches, sales events).

Compensation

Competitive rate, based on experience.

Equal Opportunities

Cambridge Audio is committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion, sex, sexual orientation, or any other protected characteristic. If you need any adjustments to the recruitment process, let us know.

How to Apply

Complete the form to submit your details with CV and cover letter. All applications will be treated in the strictest confidence.

Quick apply

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I want to receive the latest job alerts for live streaming in london, eng

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