Complaints manager Work, Jobs in Remote (with Salaries)

Independent Person - Complaints
Bradford Children and Families Trust —Remote
- £25 an hour
- Call to connect
- Remote
- Analysis skills
- Experience working with children
- Communication skills
6d
Customer service manager (UK)
ParcelHero —Remote
- £50,000 - £60,000 a year
- Remote
- Customer service
- English
- Analysis skills
Quick apply
New Entrant Retention Lead (WCA)
Ingeus —Remote
- £44,500 a year
- Full-time
- Remote
- Continuous improvement
- Travel
Quick apply
2d
Senior Customer Oversight & Governance Manager
Age Cymru West Glamorgan —Remote
- £54,974 - £60,762 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
5d
Regional Facilities Manager
iQ Student Accomodation —Field Based
- £58,000 - £64,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
12d
Head of Compliance
loan.co.uk —Remote
- Full-time
- Remote
- AI
- Employee discount
Quick apply
7d
Business Development Manager (Remote / Primary Care)
Nova Healthcare Solutions Ltd —Remote
- £40,000 - £45,000 a year
- Full-time
- Remote
- Sales
- Writing skills
- Data analysis skills
- Work from home
- Employee discount
Quick apply
6d
Contract Support Officer
AJM Healthcare —Remote
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
QMS Manager
Dechra Pharmaceuticals PLC —Remote
- Remote
- Continuous improvement
- Team management
- Travel
- Employee assistance programme
21h
Operations Support Manager
Flogas Britain Limited —Field Based
- £43,455.83 - £49,000.00 a year
- Microsoft Powerpoint
- Microsoft Word
- Management
- Employee assistance programme
- Employee discount
Quick apply
Lead Adjudicator in the Liberal Democrats Complaints System
Liberal Democrats —Remote
- Remote
- Management
- Conflict management
- Leadership
14d
Learner Retention Executive
Tempdent —Remote
- £28,000 - £30,000 a year
- Part-time
- Remote
- Communication skills
- Annual leave
Quick apply
Commercial Development Manager
AFH Financial Group —Remote
- Full-time
- Remote
- Data analysis skills
- Employee discount
Financial Crime Team Manager, Merchant Acquiring, Business Banking
Monzo —Remote
- £32,200 - £40,750 a year
- Remote
- Team management
- Leadership
- Banking
- Work from home
10d
Project Management Apprenticeship Coach
QA Limited —Remote
- Remote
- Management
- Administrative experience
- Analysis skills
- Annual leave
- Employee assistance programme
Regulatory Compliance Manager (Wealth & Trading)
Revolut —Remote
- Remote
- English
- Bachelor's degree
- Business
Expert Auditor - £71,835 - £81,090 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Remote
- £71,835 - £81,090 a year
- Full-time
- Remote
- Presentation skills
- No degree
- Travel
- Annual leave
- Sick pay
1d
Payroll Services Manager
CE Global Partners —Remote
- Full-time
- Remote
- Team management
- Communication skills
Quick apply
Pensions Technician
Capita —Remote
- Full-time
- Remote
- Microsoft Excel
- Employee discount
Bilingual Channel Account Manager, Arabic (MEA) - UK
Keeper Security, Inc. —Remote
- Remote
- Bilingual
- Up to 50% travel
- Sales

I want to receive the latest job alerts for complaints manager in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

complaints manager jobs near remote

Independent Person - Complaints

Bradford Children and Families Trust -
Remote

Apply Now

Job details

£25 an hour
6 days ago

Qualifications

Complaint handling
Analysis skills
Experience working with children
Communication skills

Full job description

Job Introduction

Full Remote Working (Homebased)

Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive.

We are fully committed to equal opportunities and we welcome applications from all backgrounds.

About the Role

We’re looking for a Bank of Independent Persons’ who can champion fairness, transparency, and the rights of children and families. In this key role, you’ll provide impartial oversight of Stage 2 statutory complaint investigations and help shape the integrity of Stage 3 Review Panels. Your expertise ensures that every complaint is handled with professionalism, that the voices of children and families are central to the process, and that our work remains compliant, accountable, and continually improving.

Our strategic vision and values https://www.bradfordcft.org.uk/about-us/our-vision-and-values/ are upheld across the Trust, fostering a reliable and supportive environment for both staff and the children in our care.

Our approach is rooted in restorative and relational practice, fostering trust, mutual respect, and meaningful relationships with children, families, and professionals.

You’ll also:

Ensure Stage 2 complaint investigations are fair, proportionate, child‑centred, and fully aligned with statutory guidance and Trust policy.
Work alongside an Investigating Officer to:
- Review case files and documentation
- Test and evaluate evidence
- Provide constructive, independent challenge
- Keep the investigation focused on the issues raised at Stage 1
Participate in Stage 3 Review Panels, offering objective insight into the adequacy and fairness of the Stage 2 investigation.
Support transparent, well‑informed panel deliberations that uphold trust and accountability.
Take on assignments on an ad‑hoc, flexible basis, working within statutory timescales:
- Stage 2 investigations typically completed within 25–65 working days
- Stage 3 panels held within 30 days of request

To be successful in this role you will need:

Experience of complaints handling or investigations in children’s services, social care, or related public sector domains.
Understanding of statutory complaints frameworks, including the Children Act procedures and Ombudsman principles.
Strong analytical skills, balanced judgment, and excellent written communication.
Ability to engage empathetically and professionally with children, families, and staff.
Understanding of equality, diversity, and inclusion principles.
Understanding of safeguarding principles and the importance of hearing and representing the child’s voice.
Ability to explain findings to complainants and professionals in accessible, appropriate language.
Ability to meet statutory timescales and avoid delays.
Ability to evaluate investigation reports and assess compliance with procedures.

Appointment Requirements and Selection Process

Before an appointment can be confirmed, applicants must provide:

Evidence of current Professional Indemnity Insurance, minimum of £5,000.
Evidence of current Public Liability Insurance, minimum of £1 million.
A valid Standard DBS certificate registered with the DBS Update Service.
Two satisfactory professional references.
Cannot have worked as a paid employee for either Bradford Council or Bradford Childrens and Families Trust within the last 3 years.
Cannot be a spouse of an employee or an Elected Member of BMDC
Applicants who are shortlisted for the Role must provide the required information within 3 weeks of contact.

Please note that applicants must have all the above requirements in place to be considered for appointment to the Independent Person bank.

Following an initial review of applications, suitable candidates will be invited to a discussion with the Trust's Customer Care Manager. This conversation will provide an opportunity to explore relevant experience, discuss the requirements of the role, and assess suitability for the position. Appointments will be offered to candidates who successfully demonstrate the skills, experience, and independence required for the role.

You will be contacted directly by the trust’s customer care manager – following review of your application,

You’ll also be joining an organisation that truly values its people, what we are offering:

Competitive fee rates per assignment
Flexible, ad‑hoc working arrangements
Full induction and mandatory safeguarding training
Support from the Customer Care Team throughout each investigation
Commitment to equality, diversity and inclusion across all roles within the Trust

Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Applicants must hold an Enhanced DBS certificate registered with the DBS Update Service, together with the required insurance documentation and satisfactory

To arrange an informal discussion, please contact Samantha Charlston (Head of Governance & Risk) on [email protected]

Closing Date: 16th August 2026

Please note the Job Posting will close early if sufficient numbers of applications are received

Interviews: tbc

Apply Now

Refine Your Search

complaints manager jobs in remote

Independent Person - Complaints

Customer service manager (UK)

New Entrant Retention Lead (WCA)

Senior Customer Oversight & Governance Manager

Regional Facilities Manager

Head of Compliance

Business Development Manager (Remote / Primary Care)

Contract Support Officer

QMS Manager

Operations Support Manager

Lead Adjudicator in the Liberal Democrats Complaints System

Learner Retention Executive

Commercial Development Manager

Financial Crime Team Manager, Merchant Acquiring, Business Banking

Project Management Apprenticeship Coach

Regulatory Compliance Manager (Wealth & Trading)

Expert Auditor - £71,835 - £81,090 p.a. + benefits

Payroll Services Manager

Pensions Technician

Bilingual Channel Account Manager, Arabic (MEA) - UK

I want to receive the latest job alerts for complaints manager in remote

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected