Customer relations manager Work, Jobs in Wolverhampton (with Salaries)

Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Writing skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Free parking
- Employee discount
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
8d
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
1d
Senior Older Adults Officer (Wolves Foundation)
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Team management
- Travel
- Computer skills
5d
Assistant Depot Manager
First Fence —West Bromwich
- £42,000 a year
- Monday to Friday
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Teaching Assistant and SEND Support Administrator
LD Training Services —Dudley
- £28,000 - £30,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
Quick apply
12d
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Management
- Leadership
HR Advisor
DHL Supply Chain —Stafford
- Remote
- Management
- Up to 50% travel
- Travel
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Laboratory Operations Manager
Eurofins UK Food Testing —Wolverhampton
- Full-time
- Microsoft Excel
- Business
- Communication skills
- Free parking
- Annual leave
Quick apply
Housing Support Worker
Claremont Living Group —Birmingham
- £24,784.50 a year
- Full-time
- Travel
- In-person
- Health & wellbeing programme
Quick apply
14d
Diversity and Inclusion Officer
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Full-time
- Customer service
- Databases
- Presentation skills
13d
Sales Executive
Brayley —Wolverhampton
- £22,500 - £65,000 a year
- Full-time
- Customer service
- Communication skills
- Life insurance
- Referral programme
Quick apply
Registered Manager
Homecaring Angels —Walsall
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Administrative experience
- Team management
- Sick pay
Quick apply
Employee Relations Operations Administrator
Select Engineering —Birmingham
- £23.60 an hour
- Call to connect
- Continuous improvement
- Human resources
- Organisational skills
- Employee assistance programme
HR & Recruitment Officer
Jewellery Quarter Bullion Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Recruiting
- Store discount
- Employee discount
Quick apply
7d
Employee Relations - Specialist C
Select Engineering —Solihull
- £28.69 an hour
- Call to connect
- Continuous improvement
- Human resources
- Organisational skills
- Work from home
- Employee assistance programme
12d
Junior HR Advisor
Rentokil Initial Group —Dudley
- £28,889 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Relocation assistance
- Annual leave
Quick apply
Service Adviser
TECS GROUP —Burntwood
- Up to £27,000 a year
- 8 hour shift
- Microsoft Outlook
- Salesforce
- Financial services
- Annual leave
- Referral programme
Quick apply
2d

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Customer Relations Officer

Paragon Banking Group -
Solihull

Apply Now

Job details

Permanent | Part-time | Full-time

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Writing skills
Complaint handling
Relationship management
Computer skills
Customer interaction
Communication skills

Full job description

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Customer Relations Officer looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

Brief description
Are you looking for a new challenge? Do you have good rapport building skills? Our Customer Relations team are seeking someone to help them review and respond to customer complaints. Could this be the role for you?

Purpose of the role
To build positive relationships with customers, third party businesses, trade bodies and regulators. You will be required to represent the Group in a highly professional manner, dealing with customer concerns sympathetically and positively whilst ensuring that contractual service standards are achieved.

Duties and responsibilities

Receive and effectively manage incoming complaint related calls
Review new complaints to ascertain the suitability to resolve immediately over the telephone
Telephone customers to gain information, conciliate, negotiate and build a rapport
Action non-standard complaints including ‘high profile’ on all portfolios
Fully investigate the background of customer complaints
Ensure that all complaints are resolved to complete satisfaction
Produce an effective, well written final response letter that will close the complaint
Work closely with other team members, providing assistance where required, to ensure that team targets are consistently achieved
Manage, organise and update information on computer systems and paper files to enable precise records to be maintained and accurate statistics to be produced for management information purposes

About You

Skills

Experience in dealing with complaints essential
Excellent communication and customer service skills
Good attention to detail with emphasis on producing high volumes of work with accuracy and efficiency
A disciplined approach to work, ensuring that deadlines are always met

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

Working hours

37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch) - hybrid model - working 1 day in the office each week.

About Us

What can we offer you?

Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
Profit Related Pay: We share some of our annual profit with our eligible employees
Pension Plan: We contribute up to 10% of your annual salary towards your pension
Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
Volunteering Day: Contribute to causes you care about with one volunteering day per year
Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.

Apply Now

Refine Your Search

customer relations manager jobs in wolverhampton

Customer Relations Officer

Employee Relations Advisor

Planner

Senior Operations Manager -Motability Contact Centre

Senior Older Adults Officer (Wolves Foundation)

Assistant Depot Manager

Teaching Assistant and SEND Support Administrator

Business Support Manager (Executive Assistant - Manager), Central Business Services

HR Advisor

Commercial Manager

Laboratory Operations Manager

Housing Support Worker

Diversity and Inclusion Officer

Sales Executive

Registered Manager

Employee Relations Operations Administrator

HR & Recruitment Officer

Employee Relations - Specialist C

Junior HR Advisor

Service Adviser

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