Technical support Work, Jobs in Widnes (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Technical Support Engineer
Scorpion Automotive —Chorley
- From £26,300 a year
- Full-time
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7h
ICT Technician
The Heath Family Trust —Whiston
- £28,142 - £31,022 a year
- Full-time
- Travel
- In-person
- School
Quick apply
9d
Junior IT Technician
The Heath Family Trust —Whiston
- £26,403 - £26,824 a year
- Full-time
- Travel
- In-person
- School
Quick apply
9d
Junior Support Specialist
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Hotel
- Annual leave
Technical Support (Telecoms) - 2nd Line
Radius Limited —Crewe
- Full-time
- Computer networking
Quick apply
3d
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Internal IT Technician
Datel —Warrington
- Communication skills
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
IT Service Desk Analyst
EMR Group —Warrington
- Full-time
- Computer networking
- Annual leave
Quick apply
1d
IT Support Engineer
Eurolaser technologies —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Internal IT Technician
Datel Computing —Warrington
- £27,500 a year
- Full-time
- SharePoint
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
1d
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
2d
IT Consultant
HG IT Ltd —Manchester
- £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Computer networking
- Work from home
- Sick pay
Quick apply
2d
Customer Support Technician (1st Line Support)
Angel Solutions —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
- Annual leave
Quick apply
4d
1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Azure
- Customer service
- Organisational skills
- Work from home
Quick apply
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
IT Service Desk Analyst
EMR UK —Warrington
- Seasonal
- Computer networking
- Annual leave
1d

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First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

Apply Now

Job details

£28,461.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

technical support jobs in widnes

First Line Technical Support

Help-Desk support analyst (1st line)

Technical Support Engineer

ICT Technician

Junior IT Technician

Junior Support Specialist

Technical Support (Telecoms) - 2nd Line

Technical Support Agent Level 2

Internal IT Technician

Customer Support – Technical Support Specialist

IT Service Desk Analyst

IT Support Engineer

Internal IT Technician

Technical Support Agent Level 2

IT Support Officer - Medical School

IT Consultant

Customer Support Technician (1st Line Support)

1st Line Service Desk Technician

IT Support Engineer

IT Service Desk Analyst

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