Branch leader Work, Jobs in Birmingham, Eng (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Operations Assistant
Nuvo Hotel goup Ltd —Birmingham
- £13.00 - £14.15 an hour
- Weekend availability
- Hospitality
- Customer service
- English
- Free parking
- Paid training
Quick apply
2d
Branches Cluster Manager
Tipton & Coseley Building Society —Tipton
- Up to £40,000 a year
- Hybrid work
- Team management
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
8d
Services & Solutions Support Executive
REXEL —Birmingham
- Full-time
- Hybrid work
- Schematics
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
1d
Assistant Branch Manager
Carvers Building Supplies —Kidderminster
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
Branch Manager
Johnsons —Birmingham
- £27,040 - £27,456 a year
- Overtime
- Customer service
- Analysis skills
- Organisational skills
5d
Customer Service Team Leader
Cromwell —Dudley
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
People Operations Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Junior Team Leader
Rentokil Initial Group —Birmingham
- £28,604 a year
- Full-time
- Driving
- Leadership
- Relocation assistance
- Annual leave
Quick apply
Relief Customer Service Advisor (Part Time)
West Brom —Solihull
- £14,241.00 - £14,241.71 a year
- Part-time
- Computer literacy
- Computer skills
- Employee discount
2d
Internal Sales Executive
RM Group Services Limited —Wolverhampton
- £10.85 - £15.00 an hour
- Part-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
Quick apply
Assistant Manager - Bromsgrove
Hays Travel —Bromsgrove
- Full-time
- Sales
- Time management
- Annual leave
- Employee discount
Branch Manager
JOHNSONS THE CLEANERS —Birmingham
- £27,040 - £27,456 a year
- Overtime
- Customer service
- Analysis skills
- Organisational skills
Quick apply
5d
Arborist
Crown Rail & Environmental Services Ltd —Birmingham
- £27,500 - £33,735 a year
- Overtime
- Maintenance
- In-person
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Delivery Driver - Birmingham
Loomis UK —Birmingham
- £14.06 - £15.06 an hour
- Overtime
- Driving
- Employee assistance programme
- Employee discount
Food & Beverage Assistant
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £13.45 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Team Leader
LKQ Corporation —Smethwick
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Area Sales Manager
LKQ Corporation —Birmingham
- Weekend availability
- Continuous improvement
- Training & development
- Negotiation
- Annual leave
- Employee assistance programme
Branch Manager
REXEL —Coventry
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Branch Manager
Evlo —Coventry
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
5d

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branch leader jobs near birmingham, eng

Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year

Qualifications

Stakeholder liaison
Change management
Continuous improvement
Continuous improvement cycles oversight
Operational strategy development
Change leadership
Customer support
Leadership
Communication skills
Operations leadership experience

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

branch leader jobs in birmingham, eng

Head of Branch Support

Operations Assistant

Branches Cluster Manager

Services & Solutions Support Executive

Assistant Branch Manager

Branch Manager

Customer Service Team Leader

People Operations Manager

Junior Team Leader

Relief Customer Service Advisor (Part Time)

Internal Sales Executive

Assistant Manager - Bromsgrove

Branch Manager

Arborist

Delivery Driver - Birmingham

Food & Beverage Assistant

Sales Team Leader

Area Sales Manager

Branch Manager

Branch Manager

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