1st line support Work, Jobs in Luton Lu1 (with Salaries)

IT Support Technician
Kyonet —Bedford
- £26,000 - £28,000 a year
- Weekend availability
- English
- Travel
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
1st Line Support Engineer
Avrion Networks —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Windows
Quick apply
Assistant Nature Officer
The Parks Trust —Milton Keynes
- £32,000 a year
- Weekend availability
- Master's degree
- Bachelor's degree
- Travel
- Free parking
- Annual leave
1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
11d
Residential Support Worker - Part Time
Claris Homes —Kempston
- £15 - £16 an hour
- Overtime
- First Aid Certification
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Victim Liaison Officer
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Presentation skills
- Flexitime
5d
Barista
Starbucks —Milton Keynes
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Residential Conveyancer
Premier Solicitors —Bedford
- £28,000 - £35,000 a year
- Full-time
- Business development
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
ICT Support Analyst
Hill Group UK —Waltham Abbey
- Hybrid work
- Continuous improvement
2d
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
Sales Support - Asset Finance
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Banking
IT Service Management Analyst
hireful —Milton Keynes
- £40,000 - £45,000 a year
- Full-time
Quick apply
3d
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Computer networking
- Organisational skills
- Communication skills
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Continuous improvement
- Mentoring
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Marketing Executive
The Little Learners Montessori —Watford
- £40,000 - £44,000 a year
- Full-time
- Hybrid work
- CRM software
- Social media management
- Data analysis skills
- Annual leave
- Work from home
Quick apply
5d
Strategy & Programme Manager
Hertfordshire County Council —Stevenage
- £48,226 - £53,460 a year
- Hybrid work
- Management
- English
- Project management
10h
Junior Product Development Scientist
pladis —High Wycombe
- Full-time
- Employee assistance programme
- Employee discount

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IT Support Technician

Kyonet
Bedford

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
4 days ago

Benefits

Free parking
Discounted or free food
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Driving Licence
Internal department liaison
English
Virtualisation
IT support
Network support
Organisational skills
IP networking
Computer skills
Customer support
Fault diagnosis and repair
Communication skills
Planned maintenance
Help desk

Full job description

Kyonet are seeking an IT Support Technician

Kyonet is a Midlands-based IT company, offering support and managed services to businesses and educational providers locally, across the UK, and internationally when required.

Our highly trained team of professionals is approachable and honest. Each member has been chosen for their personality and unique set of skills, which we continue to develop through ongoing training.

Visit Kyonet.com for more information about us and our services.

What you’ll be doing

Based primarily at one of our client sites in Bedford, you'll work closely with our team in Corby to deliver excellent technical support and ensure a high level of customer service. While most of your time will be spent supporting this client on-site, you'll also have the opportunity to assist other clients when required.

From time to time, you'll support our senior technicians with project work, system installations, and planned maintenance, giving you the chance to broaden your skills and experience.

As this is a field-based role, you'll need a full UK driving licence and access to your own vehicle. Occasional travel to our Corby office and other client sites will be required, along with some out-of-hours work, including weekends when needed.

This is a great opportunity for an IT Support Engineer to take in their career!

Your role will include…

Answering all calls promptly, politely, calmly, and professionally.
Providing users with a high level of 1st line support.
Maintaining customer expectations and escalating issues when necessary to the Kyonet support desk.
Coordinating the effective resolution of problems to ensure service delivery and implementing solutions to prevent reoccurrence.
Investigating and diagnosing IT faults and problems, including hardware and software issues, PC systems, and network equipment.
Following standard operating procedures (SOPs) for daily / weekly recurring tasks.
Working with the clients internal teams/departments to maximise the technology use to drive efficiencies within their business.
Spend time with the larger team at the Kyonet head office on occasions to undertake training, meeting and exposure to our working style.

What we need from you

We're looking for someone who is approachable, friendly, and genuinely enjoys helping others. A positive, can-do attitude is essential, along with the confidence to take initiative and work independently when needed.

To be successful in this role, you'll be proactive, driven, and resourceful, with a willingness to learn and tackle new challenges. Strong problem-solving skills, a customer-focused mindset, and the ability to build positive relationships are just as important as your technical ability.

Experience and Knowledge

Essential

Experience with Microsoft Operating System installation and support.
Experience in providing support in a networked environment.
Experience in Windows Server Administration, including Active Directory, DNS and DHCP.
Basic knowledge of Hyper-V virtualization technology.
An understanding of data backup principles.
Training or experience using Microsoft Office 365

Desirable

Knowledge of networking technologies and troubleshooting (IP, DHCP, DNS, VLANs and switching

Education and training

Essential

Full UK Driving License

Desirable

Microsoft Certifications.
CompTIA certifications.

Essential Skills

Excellent customer service skills.
Ability to work in a confidential environment and understanding of its importance.
Willingness to learn new skills and apply them accurately.
Strong administration skills with an eye for detail.
Effective verbal and written communication skills.
Proficient in liaison and teamwork.
Strong organisational skills with the ability to prioritise tasks.
Suitable conduct for the audience.
Positive 'can-do' attitude towards work.

What you’ll get in return

£26-28k per annum
28 Days Holiday a year
Your Birthday off work in addition to holiday entitlement
Performance bonus worth up to £900 pa
Discount IT purchases scheme
Great working environment with friendly supportive team
Free On-Site Parking
Excellent training and development
Pension scheme
Company Social events

No agencies please

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Bedford, Bedfordshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

Have you worked within the Education sector?

Experience:

IT support: 1 year (required)

Language:

English (required)

Licence/Certification:

Full UK Driving license with access to own vehicle (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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