Helpdesk assistant Work, Jobs in England (with Salaries)

IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
1d
Office Assistant
Paragon Communications —Mayfair
- £15.23 an hour
- Temporary
- Hospitality
- Heavy lifting
- Writing skills
Quick apply
1d
IT/Tech Support Assistant (Part-Time)
Wiser —London
- Part-time
- Google Suite
- In-person
8d
Customer Service Assistant
Clarity Point Ventures —Liverpool
- £14 - £16 an hour
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Paid training
Quick apply
2d
Facilities & Operations Assistant
Financial Times —London
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
1d
Sales Assistant
Frette —London
- £27,000 - £29,000 a year
- Weekend availability
- English
- POS
- Computer skills
- Flexible schedule
Quick apply
Assistant Contracts Manager
Oakwood Construction Services —Maidstone
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Contracts
- Computer skills
- Free parking
Quick apply
Assistant Developer (maternity cover)
Westminster School —London
- £43,287.43 a year
- Full-time
- Software development
- School
Quick apply
2d
Administration Assistant
Durham County Council —Durham
- £25,583 - £26,824 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
Student Services Helpdesk Assistant
University of Chester —Chester
- £25,249 - £25,804 a year
- Part-time
- CRM software
- Organisational skills
- Front desk
1d
Customer Service Advisor
Orbit London —Manchester
- £14 - £16 an hour
- Full-time
- CRM software
- Computer literacy
- English
- Free parking
- Paid training
Quick apply
6h
Administration Officer
Durham County Council —Durham
- £26,403 - £28,598 a year
- Temporary
- Hybrid work
- Travel
- Annual leave
7d
Facilities Assistant (Contracted via CBRE, 24 month contract)
Sony Interactive Entertainment —London
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Facilities Assistant (Contracted via CBRE, 24 month contract)
PlayStation Global —London
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Reception Helpdesk Assistant
Durham University —Durham
- £14,300 - £25,571 a year
- Part-time
- Administrative experience
- University
- Front desk
- Annual leave
- Employee assistance programme
9d
Facilities Administrator
Dexters —London
- £28,000 a year
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Admin Assistant
Branta Consulting Limited —Gateshead
- £25,420 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Life insurance
Quick apply
12d
Accounts Assistant Cash Management
University of Cambridge —Cambridge
- £27,319 - £31,236 a year
- Hybrid work
- University
- Computer skills
- Time management
- Annual leave
- Employee discount
1d
Premises Assistant
Ark Schools —London
- £28,977 - £32,634 a year
- Microsoft Word
- Computer literacy
- School
- Employee assistance programme
Conference Assistant/Co-ordinator - Peterborough
Emcor —Peterborough
- £26,434 a year
- Full-time
- Communication skills
- Time management
- Employee assistance programme
- Referral programme
Quick apply

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IT Support Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
1 day ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Technical troubleshooting
Desktop support
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Remote access software
Ticket management systems
Computer networking
Organisational skills
TeamViewer
Customer support
Customer interaction
Communication skills
Remote diagnostics

Full job description

Job Description

We are looking for a practical, customer-focused IT Support Assistant to join our support team in Thame. Providing remote technical support and email support to our clients and end user customers, with occasional small assembly and set-up tasks when support workload allows.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. Customer service and ticket resolution are the priority of this role, so you will need to be organised, responsive and confident managing support tickets through to completion.

About the Role

This role would suit someone who enjoys solving problems remotely, communicating clearly with customers and staying organised across multiple ongoing support cases.

Key Responsibilities

Provide excellent customer service and first-line technical support by phone, email and remote assistance.
Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.
Diagnose and troubleshoot hardware, software and connectivity issues remotely, escalating more complex cases where needed.
Handle email-based support queries from end user customers, responding promptly and professionally.
Keep customers informed throughout the support process with clear, professional communication.
Complete small assembly and set-up tasks (e.g. preparing devices and basic component fitting) when support workload allows.
Maintain accurate records and documentation using Microsoft Office and Google Workspace.
Build, modify or refurbish IT hardware such as PCs.

Essential Skills and Experience

Previous experience in a technical support, IT helpdesk or customer service role.
Experience using remote support tools (e.g. TeamViewer), ticketing systems or CRM software.
Networking knowledge, including IP addresses, internet/Wi-Fi connections and router troubleshooting.
Familiarity with configuring, imaging or maintaining Windows PCs.
A strong customer-focused attitude and excellent written and verbal communication skills.
Good working knowledge of Windows PCs and general computer hardware.
Ability to diagnose and troubleshoot common technical issues remotely.
Confidence using Microsoft Office and/or Google Workspace.
Good organisational skills and the ability to manage multiple open tickets at once.
Ability to work independently and stay calm under pressure.
Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

Interest in cameras, computer vision, hardware products or embedded systems.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers remotely. You should enjoy problem-solving and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Benefits

Casual dress
Free parking
On-site parking

Work Authorisation

United Kingdom (required)

Work Location

In person

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Thame OX9 3BX: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk assistant jobs in england

IT Support Assistant

Office Assistant

IT/Tech Support Assistant (Part-Time)

Customer Service Assistant

Facilities & Operations Assistant

Sales Assistant

Assistant Contracts Manager

Assistant Developer (maternity cover)

Administration Assistant

Student Services Helpdesk Assistant

Customer Service Advisor

Administration Officer

Facilities Assistant (Contracted via CBRE, 24 month contract)

Facilities Assistant (Contracted via CBRE, 24 month contract)

Reception Helpdesk Assistant

Facilities Administrator

Admin Assistant

Accounts Assistant Cash Management

Premises Assistant

Conference Assistant/Co-ordinator - Peterborough

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