Technical officer Work, Jobs in Remote (with Salaries)

Digital Support Officer
HealthNet Homecare —Remote
- £34,000 a year
- Full-time
- Remote
- Azure
- Project management
- Agile
- Employee discount
- Referral programme
3d
NDAO Communications Officer x 2
Police Digital Service —Remote
- £40,000 a year
- Remote
- Social media management
- Travel
- Organisational skills
4d
Programme Officer — Online Programme
CamVision Education —Remote
- From £27,000 a year
- Full-time
- Remote
- Microsoft Outlook
- English
- Administrative experience
- Work from home
Quick apply
13d
Policy Officer – NFCC
National Fire Chiefs Council Limited —Remote
- £35,000 a year
- Full-time
- Remote
- Data analysis skills
- Microsoft Office
- Analysis skills
- Work from home
- Employee discount
Quick apply
11d
Organisational Learning Officer – NFCC
National Fire Chiefs Council Limited —Remote
- £37,389 - £46,453 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Travel
- Work from home
- Employee discount
Quick apply
13d
Forestry Officer Latvia and Lithuania (m/f/d)
FSC International —Remote
- Full-time
- Remote
- English
- Microsoft Office
- Analysis skills
Quick apply
Payroll Services Officer (Maternity Cover)
Independent Parliamentary Standards Authority —Remote
- £34,110 - £35,055 a year
- Full-time
- Remote
- CRM software
- Microsoft Excel
- Customer service
- Employee assistance programme
12d
LTQR Lead
Amentum —Remote
- Full-time
- Hybrid work
- Welding
- Employee assistance programme
Field Officer - Heating (Heat Pumps & MCS Compliance)
NAPIT —Remote
- £42,000 - £45,000 a year
- Full-time
- Remote
- Organisational skills
- Communication skills
- Annual leave
- Sick pay
SEO Sales Consultant
Geeky Tech Ltd —Remote
- £25,000 - £45,000 a year
- Full-time
- Remote
- Sales
- Marketing
- Flexible schedule
Quick apply
Safety & Security Solutions Architect
Product and Props —Remote
- Full-time
- Remote
- Computer networking
- Communication skills
- Employee assistance programme
13d
Growth Manager, Perceptive eClinical
Perceptive —Remote
- Full-time
- Remote
- Salesforce
- English
- Bachelor's degree
Application Support Engineer — Blockchain Security & AI Automation
Crypto.com —Remote
- Full-time
- Remote
- Computer Science
- Engineering
- AI
- Annual leave
Quick apply
Chief Risk Officer
Revolut —Remote
- Remote
- Presentation skills
- Leadership
12d
VP, AI Engineering
Envision Pharma Group —Remote
- Full-time
- Remote
- Computer Science
- Engineering
- Bachelor's degree
13h
Senior Solutions Consultant – UK
Ascent —Remote
- Remote
- Sales
- Financial services
- Communication skills
Quick apply
Head of Attack Surface Management
Mondelēz International —Remote
- Full-time
- Remote
- Azure
- Management
- Computer Science
6d
Principal Security Engineer
Auros —Remote
- Remote
- Azure
- AWS
- IT
NEC Housing Presales Consultant
NECSWS —Remote
- Full-time
- Remote
- Sales
- English
- Travel
- Annual leave
Quick apply
Local Policing SME x2
College of Policing —Remote
- Full-time
- Remote
- Serving
- Presentation skills
- Travel
- Employee discount
22h

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Digital Support Officer

HealthNet Homecare -
Remote

Apply Now

Job details

Full-time
£34,000 a year
3 days ago

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Jira
Azure
Trello
Home care
Project management
Zendesk
UX
Scrum
Agile
Communication skills
Time management
Help desk

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

We are currently looking for a Digital Support Officer.

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

As a Digital Support Officer, you will be the first point of contact for users experiencing issues with our digital products. You will triage, troubleshoot, and resolve queries from clinicians, patients, and internal teams, escalating more complex issues to the Digital Product team and Software Development partner where needed. This is a fantastic opportunity for an organised, tech-savvy individual looking to build a career in digital product.

1. First Line Support

Triage & Resolve: Act as the first point of contact for incoming queries relating to our digital products, diagnosing and resolving issues wherever possible.
Ticket Logging: Accurately log support queries and bugs in Jira, ensuring tickets contain enough detail for the development team to act on.
Escalation: Identify when an issue needs to be escalated to the Digital Product Manager or Software Development partner, and ensure a clear handover.
Status Updates: Keep users informed of progress on their queries, providing clear, jargon-free updates.
SLA Adherence: Provide a first response to all queries within four working hours, and aim for full resolution within one working day where the issue does not require development input.

2. Testing & Quality Support

UAT Support: Conduct User Acceptance Testing (UAT) on new features and bug fixes ahead of release, reporting any issues found.
Release Checks: Carry out basic checks following releases to confirm fixes have resolved the original issue.

3. User Insight & Documentation

Feedback Capture: Monitor and log user feedback from support queries, app store reviews, and surveys to help identify recurring pain points.
Knowledge Base Management: Maintain internal support documentation, FAQs, and user guides, keeping them up to date as features change.
Release Notes: Help draft clear, concise release notes to inform customer service, marketing, and sales teams of new features and fixes.

4. Coordination

Meeting Support: Prepare progress updates and circulate clear action points following sprint and support review meetings.
Cross-Functional Liaison: Act as a point of contact for routine queries regarding product functionality from other departments.

What experience and skills are we looking for?

Essential

Experience: 1–2 years of experience in a digital, tech, or customer/IT support environment (or a strong portfolio of relevant academic/personal projects, or experience gained in a Clinical Homecare team).
Communication: Exceptional written and verbal communication skills, with the ability to explain technical concepts simply to non-technical users.
Organisation: Strong organisational and time-management skills, with a proven ability to prioritise tasks in a fast-paced environment.
Problem-Solving: A naturally curious, analytical mindset with great attention to detail and a methodical approach to troubleshooting.

Desirable:

Familiarity with Agile or Scrum methodologies.
Experience using helpdesk or project management tools like Jira, Zendesk, Trello, Asana, or Azure DevOps.
An interest in or basic knowledge of User Experience (UX) principles.

What we offer

Competitive salary structure
25 days holiday + bank holiday
Pension Scheme
Ongoing training and development
Professional registration fees paid
Employee Assistant Programme including 24/7 hour access to remote GP appointments.
Refer a friend scheme
Uniform provided
Kit bags for all Homecare Nurses
Eyecare Vouches
Perks and benefits via Perkbox
Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.

Apply Now

Refine Your Search

technical officer jobs in remote

Digital Support Officer

NDAO Communications Officer x 2

Programme Officer — Online Programme

Policy Officer – NFCC

Organisational Learning Officer – NFCC

Forestry Officer Latvia and Lithuania (m/f/d)

Payroll Services Officer (Maternity Cover)

LTQR Lead

Field Officer - Heating (Heat Pumps & MCS Compliance)

SEO Sales Consultant

Safety & Security Solutions Architect

Growth Manager, Perceptive eClinical

Application Support Engineer — Blockchain Security & AI Automation

Chief Risk Officer

VP, AI Engineering

Senior Solutions Consultant – UK

Head of Attack Surface Management

Principal Security Engineer

NEC Housing Presales Consultant

Local Policing SME x2

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