Customer service manager Work, Jobs in Newry, Dow (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Work from home
- Referral programme
Operations and Events Manager
The Hidden Garden —Newry
- £25,420 - £35,000 a year
- Weekend availability
- Customer service
- Business development
- Team management
Quick apply
10h
Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Continuous improvement
- In-person
- Training & development
Quick apply
Customer Service Manager
International Workplace Group plc —Banbridge
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
7d
Key Lead - The Boulevard, Hollister
Hollister —Banbridge
- POS
- Communication skills
- Store discount
- Employee discount
9d
Account Manager
LKQ Corporation —Portadown
- Full-time
- Customer service
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Store Manager
Eurospar Moy —Dungannon
- £45,000 a year
- Full-time
- Team management
- Training & development
- Retail management
- Free parking
Quick apply
1d
Sales Team Leader
LKQ Corporation —Portadown
- Full-time
- Customer service
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
End User Services Manager - Hillsborough, Northern Ireland
GRAHAM Group —Hillsborough
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Leadership
- Communication skills
- Referral programme
Quick apply
Customer Service Manager
B&M Retail —Newry
- £27,873 a year
- Weekend availability
- Team management
- Cash handling
- Leadership
- Employee discount
Customer Service Manager
IWG —Banbridge
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
1d
Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
TEAM MANAGER
Primark —Newry
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
Project Manager
Avove —Newry
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Employee assistance programme
Quick apply
Group Parts Manager
Shelbourne Motors —Portadown
- Full-time
- Customer service
- Continuous improvement
- In-person
- Free parking
- Annual leave
Quick apply
2d
Store Manager - Supermarket
Sainsbury's —Lisburn
- From £65,000 a year
- Retail management
- Employee discount
11d
Team Leader
Card Factory —Craigavon
- Up to £13 an hour
- Customer service
- Leadership
16h
Coffee shop manager, barista, team member
Mesa —Dungannon
- From £13 an hour
- Weekend availability
- Serving
- Hospitality
- Customer service
- Free parking
- Store discount
Quick apply
3d

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Team Leader - Customer Service
Teleperformance —Newry
Proven experience of working to targets and driving performance. Commercially aware, hands on, proactive and engaged with a background in leading others and…
£27,135.99 a year
Salesperson
Newage Electrical —Newry
Previous retail or sales experience is essential, preferably within electrical, technology, furniture or home improvement retail.
From £12.71 an hour
Quick apply
8d

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Computer literacy
Microsoft Office Suite
Complaint handling
Performance management
Database management
Conflict management
Computer skills
Professional development mentoring
Training & development
Team motivation leadership
Communication skills
Time management

Full job description

Overview:

Customer Service Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

customer service manager jobs in newry, dow

Team Leader - Customer Service

Operations and Events Manager

Contact Centre Manager

Customer Service Manager

Key Lead - The Boulevard, Hollister

Account Manager

Store Manager

Sales Team Leader

End User Services Manager - Hillsborough, Northern Ireland

Operations Director - Network Access Products

Customer Service Manager

Customer Service Manager

Customer Operations Manager

TEAM MANAGER

Project Manager

Group Parts Manager

Store Manager - Supermarket

Team Leader

Coffee shop manager, barista, team member

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