Customer service & technical support coordinator Work, Jobs in Leicester, Lec (with Salaries)

Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
1d
Service Support Assistant
Leicestershire County Council —Glenfield
- £25,995 - £26,409 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Data analysis skills
- Flexible schedule
3d
Online Administration Coordinator
BCA —Swadlincote
- £26,926.24 a year
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
- Employee discount
Quick apply
8d
Production & Quoting Coordinator – Plastics & Linear Drainage
Poly Advisory ltd —Nottingham
- £32,000 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
2d
Technical Coordinator
BAM UK & Ireland —Castle Donington
- Temporary
- Customer service
- Maintenance
- Contracts
Sales Support Coordinator
Keystone Group —Swadlincote
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Employee discount
5d
Operations Coordinator - Vehicle Tracking & Recovery - 4 Days On, 4 Days Off
Global Telemetrics —Coalville
- £13.00 - £14.50 an hour
- Overtime
- Customer service
- Analysis skills
- In-person
Quick apply
2d
Operations Coordinator - Vehicle Tracking & Recovery - 4-Day Week, Afternoon / Evenings
Global Telemetrics —Coalville
- £13.00 - £14.50 an hour
- Overtime
- Customer service
- Analysis skills
- In-person
Quick apply
2d
Customer Service Coordinator
Tarmac —Loughborough
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Senior Technical Coordinator
Keepmoat Homes —Nottingham
- Full-time
- Engineering
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Supply Chain Coordinator
Baronie —Corby
- £32 - £35 a year
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
- Sick pay
Quick apply
5d
Network Coordinator
Leicestershire County Council —Croft
- £35,451 - £39,165 a year
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Analysis skills
- Flexible schedule
11d
Commercial Operations Coordinator
The Simulator Company Ltd —Coalville
- £1 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Free parking
Quick apply
4d
Sales Support Coordinator
The Keystone Group UK —Swadlincote
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
4d
Housing Accommodation Coordinator
Blaby District Council —Narborough
- £26,403 - £28,598 a year
- Full-time
- Customer service
- Administrative experience
- Free parking
Service Coordinator UK & Ireland
Pramac Generac UK Limited —Rugby
- Oracle
- Customer service
- ERP systems
Quick apply
2d
Technical Support Engineer
Cromwell —Derby
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Sick pay
Talent Acquisition Advisor - 6 Month Fixed-Term Contract (Maternity Cover)
Sygnature Discovery —Nottingham
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Supply Chain Coordinator
Baronie —Corby
- Microsoft Excel
- Analysis skills
- Communication skills
- Sick pay
5d
Laser Programmer/Estimator
Quartzelec —Rugby
- Microsoft Word
- Microsoft Excel
- Customer service

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customer service & technical support coordinator jobs near leicester, lec

Technical Support & Customer Success Coordinator

Smartfits Installations Limited
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
£29,000 a year
1 day ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
Technical support
Analysis skills
IT support
IT
Computer skills
Communication skills

Full job description

About Smartfits

Smartfits is one of the UK’s leading vehicle technology installation companies, delivering nationwide projects for some of the UK’s largest fleet operators.

Working with industry-leading technologies including Geotab, Mantis, Prolius and other connected fleet solutions, we pride ourselves on delivering outstanding customer service from project planning through to ongoing technical support.

As our business continues to grow, we’re looking for a motivated and technically minded Technical Support & Customer Success Coordinator to join our Operations team.

This is an excellent opportunity for someone who enjoys technology, problem solving and building strong customer relationships. Full product training will be provided, giving you the opportunity to develop your technical knowledge and progress as the company continues to grow.

The Role

Your primary responsibility will be providing technical support to both our customers and internal teams, ensuring issues are investigated, managed and resolved efficiently.

You’ll become an expert in the systems and technologies we support, helping customers get the very best from their solutions.

You’ll also support our Customer Success team with customer onboarding and project administration when required, including providing holiday cover for the team.

Key Responsibilities

Technical Support

Providing first-line technical support to customers via telephone and email.
Investigating and diagnosing customer issues.
Troubleshooting fleet management and telematics systems.
Managing support tickets through to resolution.
Liaising with suppliers where technical assistance is required.
Raising engineer jobs and arranging appointments where necessary.
Monitoring customer accounts and identifying recurring issues.
Producing reports and assisting customers with system queries.
Learning and maintaining knowledge across multiple technology platforms.

Customer Success Support

When required, you’ll also support our Customer Success function by:

Assisting with onboarding new customers.
Setting up customer accounts, user permissions and system configuration.
Configuring customer reports and databases.
Supporting customer training sessions.
Scheduling project meetings and customer calls.
Providing holiday and absence cover for the Customer Success team to ensure a seamless customer experience.

Project & Administration

Supporting project rollouts from initial setup through to completion.
Keeping customer records accurate and up to date.
Working closely with our Operations, Installations and Engineering teams.
Identifying opportunities to improve customer experience and internal processes.

About You

We’re looking for someone who:

Has excellent problem-solving and analytical skills.
Enjoys learning new technologies and systems.
Has strong computer and IT skills.
Can confidently investigate issues and think logically.
Has excellent attention to detail.
Is organised and able to manage multiple priorities.
Has excellent communication and customer service skills.
Enjoys helping customers and building positive relationships.
Is proactive and takes ownership of their work.
Works well independently and as part of a team.

Previous experience within technical support, customer success, IT support, fleet management or telematics would be advantageous but isn’t essential. We are looking for someone with the right attitude, a willingness to learn and a genuine passion for solving problems.

What Success Looks Like

Within your first six months, we’d expect you to:

Develop a strong understanding of our products and services.
Confidently support customers with technical queries.
Successfully manage support cases from start to finish.
Assist with onboarding new customers and supporting customer projects.
Build strong relationships with customers, suppliers and colleagues.
Become a trusted member of the Operations team and a reliable point of contact for both customers and internal teams.

What We Offer

£29,000 annual salary.
Monday to Friday working.
Company pension.
On-site parking.
Full product and technical training.
A friendly and supportive team environment.
Ongoing learning and development.
Genuine opportunities for career progression as the business continues to grow.
Employee Assistance Program

Why Join Smartfits?

At Smartfits, you’ll be joining a growing business where your ideas, initiative and contribution genuinely matter. We invest in our people, encourage continuous learning and provide opportunities to develop your career as the company expands.

If you’re looking for a varied role where you’ll build technical expertise, support customers and be part of a friendly, ambitious team, we’d love to hear from you.

Apply

Please send your CV along with a short covering letter explaining why you’d be a great fit for the role.

Pay: £29,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service & technical support coordinator jobs in leicester, lec

Technical Support & Customer Success Coordinator

Service Support Assistant

Online Administration Coordinator

Production & Quoting Coordinator – Plastics & Linear Drainage

Technical Coordinator

Sales Support Coordinator

Operations Coordinator - Vehicle Tracking & Recovery - 4 Days On, 4 Days Off

Operations Coordinator - Vehicle Tracking & Recovery - 4-Day Week, Afternoon / Evenings

Customer Service Coordinator

Senior Technical Coordinator

Supply Chain Coordinator

Network Coordinator

Commercial Operations Coordinator

Sales Support Coordinator

Housing Accommodation Coordinator

Service Coordinator UK & Ireland

Technical Support Engineer

Talent Acquisition Advisor - 6 Month Fixed-Term Contract (Maternity Cover)

Supply Chain Coordinator

Laser Programmer/Estimator

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