Customer experience advisor Work, Jobs in Handforth, Chs (with Salaries)

Customer Service Advisor
Wythenshawe Community Housing Group —Manchester
- £31,024.45 a year
- Full-time
- Computer literacy
- Organisational skills
- Front desk
- Annual leave
- Gym membership
4d
Change of Tenancy Advisor
Clear Business —Sale
- £25,870 - £29,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Negotiation
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
L&Q —Manchester
- From £26,710 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
6d
Fleet Customer Service Advisor- Manchester
Egertons Recovery Group —Manchester
- From £28,000 a year
- Part-time
- Customer service
- English
- IT
Quick apply
Customer Experience Advisor
Haier Europe —Birchwood
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
Customer Services Representative (New Client Team)
JPS Walker Solicitors —Cheadle
- Full-time
- English
- Team management
- Organisational skills
Quick apply
11d
Customer Service Advisor
Assured Pharmacy —Manchester
- £30,000 a year
- Full-time
- English
- In-person
Quick apply
10d
Customer Service Advisor - Omnichannel
Haier Europe —Bolton
- £26,479.55 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Advisor - Call Centre
Bloom Manchester —Manchester
- £12.80 - £13.50 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Employee discount
- Referral programme
Quick apply
4d
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Tesco Travel Money Advisor
Travelex —Manchester
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
New Partner Experience Advisor (UKI Market)
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Customer Service Advisor
Foleys Faster Payment —Altrincham
- From £26,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
Quick apply
13d
Client Advisor
Cullen Jewellery —Manchester
- Full-time
- Sales
- Customer service
- Time management
- Employee assistance programme
- Employee discount
Quick apply
HR Advisor
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Radius Limited —Crewe
- Full-time
- CRM software
- English
- Communication skills
- Employee assistance programme
Quick apply
13d
Customer Service Advisor
Essential Insurance —Sale
- £26,000 - £32,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Free parking
- Profit sharing
Quick apply
6h
People Consultant
Royal London —Alderley Edge
- Management
- Financial services
- Communication skills
- Annual leave
Customer Service Team Leader
The Beauty Tech Group Trading Limited —Stockport
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Leadership
- Free parking
- Work from home
Quick apply
Client Care Advisor
IVC —Stockport
- Up to £13,928 a year
- Part-time
- Front desk
- In-person
- Communication skills
- Annual leave
- Employee discount
10d

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customer experience advisor jobs near handforth, chs

Customer Service Advisor

Wythenshawe Community Housing Group -
Manchester

Apply Now

Job details

Full-time
£31,024.45 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Gym membership
Car scheme

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Organisational skills
Front desk
Customer interaction
Signposting to community resources
Communication skills

Full job description

We're looking to recruit multiple Customer Services Advisors to join our Customer Hub team. If you're passionate about delivering excellent customer service, enjoy helping people, and thrive in a fast-paced environment, we'd love to hear from you.

As a Customer Services Advisor, you'll be the first point of contact for many of our customers, providing advice, resolving enquiries and helping people access the services they need. You'll play a key role in creating a positive customer experience and ensuring enquiries are handled professionally, efficiently and accurately.

Previous customer service experience is essential, and experience or knowledge of the social housing sector is highly desirable.

About the role

Working as part of a busy and supportive team, you'll handle enquiries across a range of channels, including telephone, reception, webchat, social media and digital platforms. You'll work closely with colleagues across the organisation to ensure customers receive timely support and achieve the best possible outcome.

This is a great opportunity for someone who enjoys problem-solving, communicating with a wide variety of people and delivering excellent service every day.

What you'll be doing

Acting as a first point of contact for customers, handling enquiries by telephone, reception and digital channels.
Providing accurate information, advice and signposting to relevant services and agencies.
Working towards first-time resolution wherever possible and following up on enquiries when required.
Maintaining accurate customer records and updating systems appropriately.
Supporting reception services, customer payments and general administrative tasks as required.
Working collaboratively with colleagues across WCHG to deliver an excellent customer experience.

What we're looking for

Previous customer service experience is essential.
Experience or knowledge of the social housing sector is highly desirable.
A confident and professional telephone manner.
Strong verbal and written communication skills.
Ability to remain calm and composed when dealing with challenging situations.
Excellent organisational skills and the ability to manage competing priorities.
Confidence learning and using a variety of IT systems and processes.
Ability to work independently and as part of a team.
A genuine commitment to delivering excellent customer service.

Why this role matters

Every interaction shapes our customers' experience. As a Customer Services Advisor, you'll help ensure customers receive responsive, accurate and friendly support, making it easier for them to access our services and get the help they need. Your contribution will play an important role in delivering excellent customer outcomes and maintaining high levels of satisfaction across our communities.

If you enjoy helping people and want to work in a role where no two days are the same, we'd love to hear from you.

Application Deadline - Wednesday 12th August

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
Enhanced Pension scheme contributions
Our Health Care Plan gives you money back for dental, optical, therapy costs and more
Subsidised Healthy Living benefits i.e. gym membership or yoga classes
Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
Car Lease Scheme, Cycle to Work scheme*
Volunteering days in the local community
We offer a Salary Sacrifice Pension option*
Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Apply Now

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