1st line support Work, Jobs in Derby (with Salaries)

Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Maintenance
- Work from home
Quick apply
1st Line Support Engineer
SBK Computers —Chesterfield
- From £28,089 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Employee discount
Quick apply
3d
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
5d
Junior Application Developer - (3-month fixed term contract)
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick apply
Crematorium Technician
OurCoop —Burton-On-Trent
- £13.43 an hour
- Rotating shift
- Paid training
- Annual leave
8d
Head of Lighting & AV
University of Derby —Derby
- £29,091 - £32,323 a year
- Overtime
- Computer literacy
- University
- Computer skills
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Cyber Security Manager
Mortgage Advice Bureau —Derby
- Up to £90,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Part time Admin Assistant
St Joseph's Catholic Voluntary Academy —Matlock
- £10,115 - £10,436 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
Head of CRO Strategy
Mortgage Advice Bureau —Derby
- Up to £75,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Subsidence Claims Handler
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
1d
Children's Residential Support Worker
Bracebridge Children Services —Rugeley
- £25,525.00 - £29,350.50 a year
- Full-time
- Driving
- Care plans
- Communication skills
- Free parking
- Paid training
Quick apply
Cleaner in Charge
Greenwood Academies Trust —Mansfield
- Part-time
- Cleaning
- School
- Free parking
- Annual leave
Minibus Driver
Redhill Academy Trust —Radcliffe on Trent
- £12.71 an hour
- School
- Employee assistance programme
Lettings and Facilities Assistant
Nova Education Trust —Nottingham
- £16,754 - £17,016 a year
- Customer service
- School
3d
Platform Engineer
Microlise —Nottingham
- From £35,000 a year
- DevOps
- Continuous improvement
- Agile
- Free parking
- Employee assistance programme
Head Chef
Legends Global (Europe) —Derby
- Hospitality
- Management
- Inventory control
- Annual leave
- Employee assistance programme
Quick apply
Nurse Manager
TFP Fertility —Nottingham
- Weekend availability
- Writing skills
- Project management
- Patient care
10d
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Fleet Vehicle Technician - Leicester
East Midlands Ambulance Service NHS Trust —Leicester
- £32,073 - £39,043 a year
- Weekend availability
1d

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Desktop Support Engineer

Glo-networks Ltd
Derby

Quick apply

Job details

Permanent | Full-time
£25,000 - £35,000 a year

Benefits

Company pension
Work from home

Qualifications

Jira
Technical troubleshooting
Desktop support
TCP
SCCM
BMC Remedy
User account provisioning
LAN
Ticket management
Maintenance
User account management
IT support
Technical support incident logging
Network support
Technical writing
Mac OS
ServiceNow
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Active Directory

Full job description

At Glo, we believe technology should make life easier — and our Technical Support Team are the people who make that happen. We’re looking for someone who’s friendly, curious, and technically capable; someone who enjoys solving problems, talking to people, and keeping systems running smoothly. If you take pride in doing things properly and delivering support with a smile (even on the busy days), you’ll fit right in.

What You’ll Do

Provide first-line and second-line technical support across Windows, macOS, networking, and common business applications.
Troubleshoot hardware, software, and connectivity issues — getting users back up and running quickly and confidently.
Log, manage, and resolve tickets through our service desk tools (e.g. ServiceNow, Jira, Remedy) with clear and accurate notes.
Set up and maintain user accounts, devices, and permissions, including Active Directory tasks and endpoint configuration.
Support the rollout of updates, deployments, and routine maintenance tasks alongside the wider technical team.
Escalate complex issues appropriately, ensuring smooth handover and great communication throughout.
Contribute to our internal knowledge base by documenting fixes, processes, and best practice.
Deliver excellent customer service — clear communication, patience, and a helpful attitude every time.

What You’ll Bring

Previous experience in an IT support or service desk role.
Strong troubleshooting ability across Windows and macOS environments.
A solid understanding of networking basics (LAN, VPN, DNS, TCP/IP).
Familiarity with Active Directory and common enterprise tools such as SCCM, ServiceNow, Jira, or Remedy.
Good problem-solving skills and a calm, logical approach under pressure.
A genuine desire to help people — clear communication, empathy, and patience are essential.
Willingness to learn, grow, and adapt as new technologies and processes evolve.

Why Work With Glo?

Glo is a people-first IT partner built on clarity, honesty, and high standards. We’re a friendly, tight-knit team with over 30 years’ collective experience — and we take real pride in supporting clients the right way. No jargon, no cutting corners, just dependable service and a supportive environment that helps you grow.

You’ll have the chance to learn from experienced colleagues, strengthen your technical skills, and be part of a business that genuinely values teamwork, trust, and quality service.

Job Types: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Benefits:

Company pension
Work from home

Experience:

MSP: 2 years (required)
1st Line Technical Support: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Remote

Quick apply

Refine Your Search

1st line support jobs in derby

Desktop Support Engineer

1st Line Support Engineer

IT Apprentice

Junior Application Developer - (3-month fixed term contract)

Crematorium Technician

Head of Lighting & AV

IT Support Technician

Cyber Security Manager

Part time Admin Assistant

Head of CRO Strategy

Subsidence Claims Handler

Children's Residential Support Worker

Cleaner in Charge

Minibus Driver

Lettings and Facilities Assistant

Platform Engineer

Head Chef

Nurse Manager

Senior TechOps Generalist

Fleet Vehicle Technician - Leicester

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