Application support Work, Jobs in Ipswich, Sfk (with Salaries)

Customer Service Advisor - Service
Ardent Hire Solutions —Ipswich
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Store discount
Quick apply
1d
Customer Care Administrator
Anchor Safety LLP —Great Blakenham
- £26,500 - £27,500 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Employee discount
Quick apply
7d
Management Information and Customer Engagement Officer
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Continuous improvement
- Organisational skills
- Analytics
- Annual leave
2d
Business to Business Customer Service / Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
1d
IT Operations Support Analyst
OCS Group —Ipswich
- Monday to Friday
- Azure
- SharePoint
- Communication skills
Quick apply
Document Controller
Civil Works Alliance —Ipswich
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
Customer Service Advisor
First Bus —Ipswich
- £27,000 a year
- Computer literacy
- Data entry
- Employee assistance programme
1d
Client Support Manager (FTC)
Miller Insurance Services —Ipswich
- Training & development
- Annual leave
1d
Business Analyst
The Registered Office (UK) Ltd —Ipswich
- From £35,000 a year
- Full-time
- Microsoft Excel
- Azure
- DevOps
Quick apply
Digital Product Executive
Fred. Olsen —Ipswich
- Full-time
- Hybrid work
- Product management
- Organisational skills
- Agile
- Work from home
- Employee discount
14d
Apprenticeship Data Team Leader (on-site)
Suffolk New College —Ipswich
- From £32,172 a year
- Full-time
- In-person
11d
Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
6d
Information Security & Assurance Officer
Geotech Sub Alliance —Ipswich
- Computer Science
- No degree
- Business
- Annual leave
- Employee assistance programme
Quick apply
IT Technician
Plan IT Consulting Ltd —Ipswich
- £26,000 - £29,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
Funding and Systems Advisor (on-site)
Suffolk New College —Ipswich
- From £26,310 a year
- Full-time
- Data analysis skills
- Analysis skills
- Data entry
11d
Infrastructure Engineering Practitioner
BT —Ipswich
- Agile
Quality Assurance Analyst
Southern Communications Group —Melton
- £28,000 a year
- Full-time
- Analysis skills
- APIs
- IT
- Free parking
- Employee assistance programme
Cyber Security Analyst
SmartestEnergy —Ipswich
- £55,000 - £60,000 a year
- Remote
- IT
Quick apply
Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
14d
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme

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application support jobs near ipswich, sfk

Customer Service Advisor - Service

Ardent Hire Solutions -
Ipswich

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
English
Microsoft Office Suite
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Care Expert – Service Desk

Ipswich

07:30 – 17:00 (Monday – Friday)

About the role

We are looking for a proactive and solution-focused Customer Care Expert to join our Service Desk team in Ipswich. In this fast-paced role, you will be a key point of contact for our existing customers, handling inbound breakdown calls and service-related enquiries with professionalism, urgency, and care.

You will play a vital role in ensuring customers receive clear, consistent communication and timely support during time-critical situations. Your ability to stay calm under pressure and deliver accurate, efficient solutions will help us maintain our commitment to outstanding service.

What you’ll be doing

Handling incoming breakdown and service-related calls
Maintaining a fast call response time (average 4 seconds)
Logging breakdowns accurately with correct details and status
Ensuring all jobs are assigned an ETA in line with SLA requirements
Contacting customer sites where required to gather information or resolve issues
Liaising with mobile fitter controllers and third parties to minimise delays
Providing clear and accurate updates to customers throughout the process
Escalating complex issues to management when required
Delivering exceptional customer service across phone and email
Supporting colleagues and assisting with additional tasks during busy periods

Key performance expectations

Fast and accurate call handling for breakdowns
100% accuracy in job logging and status updates
Adherence to SLA response times for ETAs
Strong communication and customer satisfaction standards

About you

We’re looking for someone who is calm under pressure, highly organised, and passionate about delivering excellent service.

Essential skills and experience:

Previous customer service experience
Strong communication skills (verbal and written)
Excellent organisational and multitasking ability
Ability to work effectively in a fast-paced, high-pressure environment
Confident, flexible, and a strong team player
Good level of education, including GCSE English (Grade C/4 or above)
Strong IT skills, including Microsoft Office and Excel

Desirable:

Experience within the plant hire industry

Why join us?

Up to 25 days holiday (plus bank holidays), with holiday purchase and carry-over options
Additional day off if your birthday falls on a working day
Company pension scheme (3% employer contribution)
Enhanced maternity and paternity leave
Death in Service benefit
Medicash plan to support everyday healthcare costs and wellbeing
High street discounts
Cycle to Work scheme
Supportive and collaborative team environment

Please note: We aim to respond to all applications, but if you haven’t heard back within 10 working days, please consider your application unsuccessful on this occasion.

Job Types: Full-time, Permanent

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Store discount

Work Location: In person

Quick apply

Refine Your Search

application support jobs in ipswich, sfk

Customer Service Advisor - Service

Customer Care Administrator

Management Information and Customer Engagement Officer

Business to Business Customer Service / Success Executive

IT Operations Support Analyst

Document Controller

Customer Service Advisor

Client Support Manager (FTC)

Business Analyst

Digital Product Executive

Apprenticeship Data Team Leader (on-site)

Investigator

Information Security & Assurance Officer

IT Technician

Funding and Systems Advisor (on-site)

Infrastructure Engineering Practitioner

Quality Assurance Analyst

Cyber Security Analyst

Service Desk Analyst

Graduate IT Analyst

I want to receive the latest job alerts for application support in ipswich, sfk

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