Service desk Work, Jobs in Cardiff, Wls (with Salaries)

In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
Service Desk Analyst
Landmark Information Group —Bristol
- Communication skills
- Time management
Reception Volunteer
Age Connects Torfaen —Torfaen
- Data entry
- Front desk
ICT Support Engineer
Independent Office for Police Conduct —Cardiff
- £34,067 a year
- Hybrid work
- Azure
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
4d
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
3d
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
3d
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Receptionist (Maternity Cover) - 9 Month FTC
CBRE —Newport
- Full-time
- Computer literacy
- Hotel
- Organisational skills
Client Service Coordinator
Exponential-e —Bridgend
- Night shift
- Analysis skills
- Communication skills
- Analytics
- Referral programme
Quick apply
2d
Project Manager - IMAC
Vista Retail Support —Cardiff
- £36,000 - £45,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Free parking
- Referral programme
Quick apply
Head of IT
Central Support —Bristol
- £55,000 - £65,000 a year
- Full-time
- POS
- Budgeting
- AI
- Annual leave
- Employee discount
Quick apply
10d
Software Engineer/Senior Software Engineer
Siloton —Bristol
- £50,000 - £60,000 a year
- Part-time
- Hybrid work
- Doctoral degree
- Computer Science
- English
- Annual leave
- Sick pay
Quick apply
9d

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Customer Service Helpdesk Operative Apprenticeship
Welsh Revenue Authority —Cardiff
Provide customers with a professional, friendly, and accurate service, to help them comply with their responsibilities, for example providing help and advice by…
£27,302 - £29,291 a year
3d
IT Support Analyst (Applications)
TOAST —Llansamlet
Provide post go-live support, handling “how do I” queries and supporting users as new systems, features, or processes are embedded.
£28,000 - £31,000 a year
Quick apply

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In-Service Support Co-Ordinator

General Dynamics Land Systems UK -
Pentrebach

Apply Now

Job details

Full-time
£30,330 - £33,700 a year

Qualifications

Report generation
Stakeholder collaboration
Stakeholder liaison
IT service management
Configuration management
ERP software
Internal department liaison
Analysis skills
Data management
Continuous improvement
Management reporting
Customer support
IT incident logging
Multidisciplinary collaboration
Incident log maintenance
Communication skills

Full job description

Description

General Dynamics Land Systems is on the look-out for a full-time in-Service Support Co-Ordinator to join our Enterprise Excellence Team, based in Merthyr Tydfil. The successful and inclusive candidate will earn a favourable salary of £30,330 to £33,700 based on experience and potential. This is an ideal role for someone who has a proactive and positive mindset and a keen desire to grow professionally.

This is a hands‑on operational role focused on the coordination, control, and continuous improvement of Service Desk activities, supporting both internal teams and customer-facing support operations. The role will play a key part in ensuring service requests, incidents, and support data are accurately captured, managed, analysed, and reported in line with contractual requirements and Service Level Agreements (SLAs).

If you were already working in this position, this is what you would have been working on this week:

Service Desk & Operational Support

Support the day-to-day operation of the EIISS Service Desk, ensuring service requests, incidents, and claims are logged, tracked, and progressed to completion
Act as a central coordination point between internal teams, suppliers, and customer stakeholders
Ensure requests for support and spares are responded to in line with contracted SLAs
Maintain a strong customer focus, ensuring accuracy, integrity, and reliability of service data

Data Management & Reporting

Create, update, and maintain service and support data across multiple systems and databases (e.g. JAMES, Defect Reporting e.g. Windchill Quality Solutions / DRACAS, Oracle or similar)
Produce regular management information, including weekly, monthly, and quarterly reports
Support the development and maintenance of contractual KPIs and service performance metrics
Analyse data to identify trends, risks, and opportunities for service improvement

Continuous Improvement & Governance

Support the identification and implementation of continuous improvement opportunities within Service Desk processes
Assist with the controlled implementation of approved changes to systems, processes, and procedures
Ensure Service Desk activities remain compliant with contractual, organisational, and quality requirements

Collaboration & Stakeholder Support

Work closely with the Sustainment Service Desk and Configuration Management teams
Support internal departments and external partners with accurate service and performance information
Contribute positively as part of a multi-disciplinary team operating in a fast-paced environment

To apply for this role, you will require the following:

Essential

Strong data handling, reporting, and analytical skills
Confident user of IT systems and databases (ERP, service management or defect reporting systems)
Ability to manage multiple tasks and priorities under pressure
Strong customer service mindset with clear and professional communication skills
Self-motivated, organised, and able to work with a high degree of autonomy
Eligible to obtain UK SC security clearanceo insert text regarding skills & abilities

Desirable

Experience within defence, engineering, manufacturing, or aftermarket support environments
Familiarity with SLA/KPI-driven service environments
Experience working with systems such as JAMES, DRACAS, Oracle, or similar platforms
Understanding of configuration management or sustainment support operation

Our Company Benefits:

We pride ourselves in being a great place to work with a shared sense of purpose, offering highly competitive benefits:

A flexible benefits scheme - allowing you to adapt your benefits to suit yours and your family’s needs
A personalised career development plan, alongside regular progress reviews - supporting and valuing your progression within the Company
Professional training and development courses, both internal and external - allowing you to reach your full potential
A flexible working environment where your contributions are recognised and rewarded, which includes compressed hours, reduced hours and job share
A Company sports and social club, offering events at discounted prices – giving you the opportunity to meet and socialise with your fellow colleagues outside the workplace

About General Dynamics UK

General Dynamics Land Systems is a global leader in providing products and support across the full spectrum of combat vehicles. Our global team has more than 6,000 employees working towards creating a diverse product portfolio delivering best-in-class capability to Armed Forces communities worldwide. In the UK, we employee more than 650 people and are leading the way in Armoured Fighting Vehicles and sustainment services. Our vision is documented and embedded into our culture, so all employees understand the Company’s direction and their role in achieving it. We are currently delivering the AJAX programme, providing 589 Armoured Fighting Vehicles in six variants to the British Army and have also developed and delivered 400 Foxhound vehicles - a highly-protected and mobile 4x4 platform with high-deployment availability.

We believe in maintaining a diverse workplace – inclusive of beliefs, cultural background, job experiences, thoughts and ideas. If who we are and what we do resonates with you, we invite you to join our high performance team

As part of our commitment to inclusion and diversity we welcome in particular applications from women, members of the LGBTQIA+ community and ethnic minority groups.

We are a Disability Confident Employer, as such we offer an interview to disabled people who meet the minimum criteria for the job.

Apply Now

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service desk jobs in cardiff, wls

In-Service Support Co-Ordinator

IT Manager

Service Desk Analyst

Reception Volunteer

ICT Support Engineer

Senior Service Desk Analyst

Service Desk Advisor (First Line Helpdesk)

1st Line IT Support Technician

IT Service Desk Analyst

IT Service Desk Analyst

Senior Application Support Engineer

Receptionist (Maternity Cover) - 9 Month FTC

Client Service Coordinator

Project Manager - IMAC

Head of IT

Software Engineer/Senior Software Engineer

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