Customer relations Work, Jobs in Peterlee, Dur (with Salaries)

People Advisor
The Danesmoor Group —Newton Aycliffe
- From £35,000 a year
- Full-time
- Management
- Microsoft Office
- Travel
- Free parking
- Employee discount
Quick apply
11d
BPL - Relationship Support Executive
Barclays —Sunderland
- Microsoft Office
- Continuous improvement
- IT
1d
College Administration Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- English
- University
- SharePoint
- Annual leave
- Employee assistance programme
8d
Communications Graduate Programme - Newcastle
Sage —Newcastle upon Tyne
- Part-time
- Hybrid work
- No experience needed
- AI
- Communication skills
- Employee discount
Learning and Teaching Administrator - Faculty Flexible Deployment
Durham University —Durham
- £25,844 - £26,936 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
Regional Learning & Development Lead
Swim Sports Company Ltd —Newcastle upon Tyne
- From £30,000 a year
- Weekend availability
- Hybrid work
- Driving
- Travel
Quick apply
Workflow Client Specialist - Evening Shift - Remote
Clifford Chance —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
People Experience Assistant
Norton Rose Fulbright —Newcastle upon Tyne
- Microsoft Excel
- Microsoft Outlook
- Customer service
Pay & Pensions Assistant – Temporary Development
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- English
8d
Customer Services Co-ordinator: Buildings
Durham University —Durham
- £27,319 - £30,378 a year
- 8 hour shift
- Customer service
- English
- University
- Annual leave
- Employee assistance programme
9d
Market & Competitor Intelligence Graduate-Newcastle
Sage —Newcastle upon Tyne
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Employee discount
ER Advisor
Balfour Beatty —Newcastle upon Tyne
- Hybrid work
- Project management
- Human resources
- Communication skills
- Annual leave
8d
HR Assistant (Maternity Cover)
Darlington Borough Council —Durham
- £20,001 - £30,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Annual leave
1d
Leisure Supervisor
Soccarena Ltd —Durham
- £12.71 - £13.00 an hour
- Full-time
- Management
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
Bereavement Services Operations Manager
Middlesbrough Council —Middlesbrough
- £36,363 - £38,220 a year
- Full-time
- Administrative experience
- Communication skills
8d
Team Leader - Havelock Place
EveryDay Care & Support —Newcastle upon Tyne
- Hybrid work
Quick apply
UK Chief Plant Health Officer and Deputy Director Plant and Bee Health, Plant Varieties and Seeds
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
Contracts Manager
Tees valley trade group —Stockton-on-Tees
- £40,000 - £50,000 a year
- Full-time
- Project management
- Leadership
- Communication skills
- Health & wellbeing programme
Quick apply
HR Advisor Fixed Term
NRG —Gateshead
- £30,000 a year
- Hybrid work
- Customer service
- Human resources
- Communication skills
Tactical Response Officer
ASEL —Gateshead
- £13 an hour
- Full-time
- IT
- Communication skills
- Employee assistance programme

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People Advisor

The Danesmoor Group
Newton Aycliffe

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
11 days ago

Benefits

Free parking
Employee discount
Referral programme
On-site parking

Qualifications

Driving Licence
Management
Logistics
Microsoft Office
Change management
Human resources
Organisational skills
HRIS
Communication skills
Time management

Full job description

Purpose of the role

To provide professional, pragmatic and commercially focused HR support across multiple manufacturing sites. Working closely with managers and employees, the People Advisor will deliver proactive people solutions, support employee relations matters, drive compliance with employment legislation and company policies, and contribute to the delivery of organisational people objectives.

The role requires a hands-on HR professional who is comfortable operating in a fast-paced manufacturing environment, building strong relationships with operational leaders and supporting the delivery of a positive employee experience across all sites.

Key Responsibilities

Employee Relations

Provide first-line advice and guidance to managers on disciplinary, grievance, capability, absence management and performance issues.
Support and lead investigations, hearings and consultations as required.
Ensure all employee relations matters are managed fairly, consistently and in line with company policy and employment legislation.
Prepare HR documentation, correspondence and outcome letters.

HR Business Support

Act as a trusted HR contact for managers and employees across multiple sites.
Coach and support line managers in people management best practice.
Provide advice on policies, procedures and employment legislation.
Support organisational change initiatives, restructures and consultation processes.

Recruitment & Onboarding

Support the Recruitment & Talent Partner when needed.
Support the co-ordination of onboarding activities and support the successful integration of new employees when needed.

Absence & Wellbeing Management

Monitor absence trends and work proactively with managers to reduce absence levels.
Support occupational health referrals and workplace adjustments where required.
Contribute to employee wellbeing initiatives and engagement activities.

Compliance & HR Administration

Maintain accurate employee records and HR systems.
Ensure compliance with employment legislation, right to work requirements and internal policies.
Support audits and reporting requirements.
Produce management information and HR metrics to support business decision-making.

Learning & Development

Identify training needs through regular engagement with managers.
Support the coordination and delivery of learning and development initiatives.
Promote continuous improvement and employee development opportunities.

HR Projects

Participate in Group HR projects and continuous improvement initiatives.
Support the implementation of new policies, systems and processes.
Contribute to employee engagement and culture initiatives aligned with company values.

Key Relationships

Internal

Head of HR
People Team
Directors and Senior Leaders
Line Managers and Supervisors
Employees across all sites

External

Occupational Health Providers
Training Providers
Employment Law Advisors

Person Specification

Essential Qualifications

CIPD Level 5 qualification (or working towards completion).
Full UK driving licence and willingness to travel regularly between sites.

Essential Experience

Minimum 3 years' generalist HR experience.
Experience operating in a manufacturing, production, logistics or operational environment.
Experience managing employee relations cases from start to finish.
Experience advising managers on employment law and HR best practice.
Experience working across multiple sites or business locations.

Essential Knowledge

UK employment law and HR best practice.
Absence management and wellbeing processes.
Recruitment and selection practices.
HR systems and Microsoft Office applications.

Essential Skills

Strong communication and influencing skills.
Ability to build credibility and relationships at all levels.
Excellent organisational and time management skills.
Strong attention to detail and ability to manage confidential information.
Ability to prioritise workload in a fast-paced environment.
Commercial awareness and practical problem-solving skills.

Desirable

Experience with Employment Hero or similar HRIS platform.
Experience supporting change management initiatives.
Knowledge of apprenticeship or early careers programmes.
Experience interpreting and analysing HR data.

Core Behaviours

The successful candidate will demonstrate:

One Team – Builds positive relationships and collaborates effectively across all locations.
Customer at the Heart – Delivers a professional and responsive service to managers and employees.
Pace Over Perfection – Acts decisively while maintaining accuracy and compliance.
Accountability – We Own It – Takes ownership of issues and follows through to resolution.
Innovation – Seeks opportunities to improve processes and ways of working.

Success Measures

ER cases managed effectively and within agreed timescales.
Compliance with HR policies, procedures and employment legislation.
Positive feedback from managers and employees.
Reduction in absence, ER risk and people-related issues.
Accurate and timely HR reporting and administration.
Contribution to employee engagement and retention initiatives.

Working hours: Monday - Friday 08:30am - 17:00pm

Pay: From £35,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer relations jobs in peterlee, dur

People Advisor

BPL - Relationship Support Executive

College Administration Coordinator

Communications Graduate Programme - Newcastle

Learning and Teaching Administrator - Faculty Flexible Deployment

Regional Learning & Development Lead

Workflow Client Specialist - Evening Shift - Remote

People Experience Assistant

Pay & Pensions Assistant – Temporary Development

Customer Services Co-ordinator: Buildings

Market & Competitor Intelligence Graduate-Newcastle

ER Advisor

HR Assistant (Maternity Cover)

Leisure Supervisor

Bereavement Services Operations Manager

Team Leader - Havelock Place

UK Chief Plant Health Officer and Deputy Director Plant and Bee Health, Plant Varieties and Seeds

Contracts Manager

HR Advisor Fixed Term

Tactical Response Officer

I want to receive the latest job alerts for customer relations in peterlee, dur

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