Logistics manager Work, Jobs in Rocester, Sts (with Salaries)

Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Sick pay
13d
National Road Logistics Tender & Pricing Manager
Kuehne+Nagel —Kegworth
- Business development
- Analysis skills
- Presentation skills
Warehouse Operations Manager
DSV —Swadlincote
- Full-time
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Road Logistics Control Tower Manager
Kuehne+Nagel —Kegworth
- Data analysis skills
- English
- Analysis skills
Purchasing Manager
P R Marriott Drilling Ltd —Clay Cross South
- From £50,000 a year
- Full-time
- Microsoft Excel
- English
- SharePoint
Quick apply
Regional Director- Contract Operations
City Plumbing —Stafford
- Full-time
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
22h
Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
11d
Shift Manager - Distribution Centre
Dunelm —Stoke-on-Trent
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
21h
Operations Manager
InPost UK —Lichfield
- £38,000 - £40,000 a year
- Analysis skills
- Continuous improvement
- Driving
- Employee assistance programme
- Life insurance
Quick apply
Warehouse & Logistics Lead
Alkegen —Burslem
- Full-time
- Management
- Organisational skills
- Warehouse experience
Transport Shift Manager
DHL —Stoke-on-Trent
- £37,500 a year
- Analysis skills
- Analytics
3d
Customer Relationship Lead
Incora —Derby
- £32,000 - £34,000 a year
- Full-time
- Analysis skills
- AI
- Communication skills
11d
Supply Chain Manager
Hitachi Rail —Stone
- Full-time
- Continuous improvement
- In-person
- Communication skills
Customer Solutions Manager
DSV —Measham
- Full-time
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee discount
Transport Manager
Ocado Logistics —Tamworth
- Full-time
- Continuous improvement
- Leadership
- Employee discount
11d
Warehouse Design Manager
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
12d
Transport Manager
Super Smart Service Ltd —Lichfield
- From £450 a month
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Warehouse First Line Manager Rotational Shift
DHL —Derby
- £31,000 - £34,000 a year
- Rotating shift
- Continuous improvement
- Team management
- Leadership
8d
Warehouse Management Trainee-Chinese Speaking
Super Smart Service Ltd —Derby
- From £31,000 a year
- Overtime
- English
- Bachelor's degree
- Communication skills
- Free parking
- Referral programme
Quick apply
1h
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply

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logistics manager jobs near rocester, sts

Customer Services Manager (18 Months FTC)

Mediq -
Castle Donington

Apply Now

Job details

Fixed term contract
£50,000 - £60,000 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Performance management
Continuous improvement
Staff training
Management reporting
Customer support
Customer interaction
Training & development
Team motivation leadership
Communication skills

Full job description

Customer Services Manager (18 Month Fixed Term Contract)

Mediq is the UK’s leading value-added distributor of medical products, providing healthcare professionals and institutions with essential supplies, expert knowledge, and tailored solutions to enhance patient care.

Mediq is an international healthcare company with leading market positions in 13 countries. Headquartered just outside Utrecht, the Netherlands, we employ more than 2,500 people, all dedicated to improving healthcare outcomes and making care more accessible and affordable. As a critical growth and investment market for the Mediq Group, Mediq UK plays a key role in the company’s long-term expansion strategy.

Due to continued growth, Mediq UK is now recruiting for a Customer Services Manager on a 18 month fixed term contract at our HQ in Castle Donington.

The UK Customer Services Manager will deliver a first-class service to our customers throughout the customer service process, utilising, enhancing, and developing the expertise of their team of Customer Service Managers and Advisors.

The role will involve direct line management of a team of Customer Services Managers across the UK, and close interaction with the wider customer services teams. In addition you will manage and continually improve the Customer Services experience for Mediq Healthcare UK Limited customers to ensure we deliver the right and the most efficient outcomes to healthcare in the UK by providing products, services and solutions.

There will be a requirement for travel to our Manchester site.

Salary - £50,000 - £60,000 plus Car Allowance

Key Responsibilities:

Leadership :

Provide training, leadership, and guidance to the Customer Service teams within the business to ensure high performance.
Lead, manage and monitor operational teams and processes whilst meeting compliance standards and expectations.
Lead, promote, and drive the department performance and customer experience.
Establish customer services policies and procedures fit for delivery against business objectives and values.

Performance:

Set clear KPI’s in agreement with the National Operations Director
Create, implement, and promote the SLA process to ensure compliance within teams and understanding by Customers.
Ensure the team meets its targets and goals, and drive change where needed to improve efficiency.
Set customer satisfaction targets and work with the team to meet and exceed targets consistently.
Monthly and ad-hoc reporting of agreed KPI’s to the National Operations Director.

Collaboration

Identify, build, and maintain positive internal and external stakeholder relationships.
Promote effective and collaborative cross-departmental work, and relationships within team.

Resource Management

Ensure the department is adequately staffed to deliver exceptional service to our customers through effective workforce planning.
On-boarding and training of new Customer Services Managers
Carry out effective performance reviews with team and ensure development opportunities maximised to retain key team members.
Develop the team by recognising and cultivating talent.

Standards

Set and maintain behavioural standards for team members, aligning with company guidelines.
Lead, Manage, and deliver exceptional Customer Service in line with Company strategy and values.

Training

Understand and provide training and coverage for all functions within the Customer Service Teams.
Stay updated and abreast of developments in the Customer Services field.

Innovation

Continue the growth of digital transformation and web applications.

What are we looking for?

We are looking for a strong leader with a proven track record in managing a fast paced Customer Services function.

Experience in managing teams in a fast-paced environment.
The ability to remain patient and calm during stressful situations.
The ability to work well under pressure whilst creating a positive working environment for your teams.
Strong administration and organisation skills
Strong people management skills with the ability to motivate and drive high performance.
Proficiency in customer service, call handling, and logistics planning.
The ability to handle customer escalations and deliver effective solutions.
A proactive mindset, with a willingness to suggest process improvements.
Technical knowledge and the ability to convey technical explanations to customers.
Excellent communication skills
Excellent knowledge and experience of working with digital Customer Services systems.
Desirable knowledge of the Customer Services Systems utilised within the core, Mediq UK and 365 healthcare areas of our business.

Benefits

25 days holiday plus bank holidays
Car Allowance
4x Life Assurance
Pension scheme
Sick Pay
Cycle to work scheme
Employee Assistance Programme

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Apply Now

Refine Your Search

logistics manager jobs in rocester, sts

Customer Services Manager (18 Months FTC)

National Road Logistics Tender & Pricing Manager

Warehouse Operations Manager

Road Logistics Control Tower Manager

Purchasing Manager

Regional Director- Contract Operations

Customer Service Manager

Shift Manager - Distribution Centre

Operations Manager

Warehouse & Logistics Lead

Transport Shift Manager

Customer Relationship Lead

Supply Chain Manager

Customer Solutions Manager

Transport Manager

Warehouse Design Manager

Transport Manager

Warehouse First Line Manager Rotational Shift

Warehouse Management Trainee-Chinese Speaking

Manager Service Delivery & Transport

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