Guest experience manager Work, Jobs in Stapleton, Shr (with Salaries)

Guest Service Manager
Holiday Inn Express Shrewsbury —Shrewsbury
- £13.71 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
12h
General Manager
The Horseshoes —Shrewsbury
- £34,000 - £40,000 a year
- Full-time
- Serving
- Hospitality
- Management
- Free parking
- Employee discount
Quick apply
Facilities Manager
National Trust —Shrewsbury
- £34,437 a year
- Weekend availability
- Leadership
- Free parking
- Employee assistance programme
11d
Food and Beverage Manager
The Wroxeter Hotel —Shrewsbury
- £30,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
Events Sales Manager
The Astbury —Bridgnorth
- £45,000 - £50,000 a year
- Weekend availability
- CRM software
- Hospitality
- Sales
- Free parking
- Employee discount
Quick apply
4d
Assistant General Manager
Hickory's Management —Telford
- Up to £45,000 a year
- Full-time
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Community, Participation & Volunteering Assistant
National Trust —Telford
- £25,838 a year
- Weekend availability
- Travel
- Free parking
- Employee assistance programme
5d
Maintenance Person
HF Holidays —Church Stretton
- £26,437 - £27,977 a year
- Full-time
- Hotel
- Plumbing
- Communication skills
- Employee discount
Quick apply
Receptionist / 777 - The Shrewsbury Hotel, Shrewsbury
J D Wetherspoon plc —Shrewsbury
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
4d
Front of House Supervisor
Cromwell’s Tap House —Shrewsbury
- £12.81 - £13.10 an hour
- Full-time
- Serving
- Hospitality
- Supervising experience
- Employee discount
Quick apply
Assistant Manager (30 h/w)
Build-A-Bear Workshop —Telford
- 8 hour shift
- Microsoft Outlook
- Leadership
10d
Mobile Cleaning Operative
Severn Cleaning Solutions Ltd —Shrewsbury
- £12.71 - £14.71 an hour
- Part-time
- Travel
- School
- Time management
Quick apply
5d
Restaurant Supervisor
Feathers Hotel —Ludlow
- £31,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
Quick apply
Bar Supervisor/Manager
Goat and Grain Ltd —Wolverhampton
- From £13.30 an hour
- Full-time
- Serving
- Hospitality
- Bar
- Free parking
Quick apply
Assistant Manager
Prezzo Italian —Oswestry
- £30,000 - £32,000 a year
- Full-time
- Leadership
- Employee discount
Quick apply
1d
Manager All Levels
The Redhouse —Lilleshall
- Up to £16.50 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
9d
Front Office Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
18h
Housekeeping Supervisor
Lion Quays Resort —Oswestry
- £13.21 an hour
- 8 hour shift
- Hotel
- Restaurant
- Resort
- Free parking
- Health & wellbeing programme
Quick apply
2d
Guest Service Assistant Food & Beverage
Feathers Hotel —Ludlow
- £12.71 an hour
- Part-time
- Bar
- Customer service
- Hotel
- Employee assistance programme
Quick apply
1d
Guest Service Assistant Food & Beverage
Park House Hotel —Shifnal
- £11.00 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Hotel
- Employee assistance programme
- Flexible schedule
Quick apply

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Guest Service Manager

Holiday Inn Express Shrewsbury -
Shrewsbury

Quick apply

Job details

Full-time
£13.71 an hour
12 hours ago

Benefits

Employee discount

Qualifications

Guest services
Food safety
Leadership
Communication skills

Full job description

Job Ref: KGH12035

Branch: Holiday Inn Express Shrewsbury

Location: Holiday Inn Express Shrewsbury, Shropshire

Salary/Benefits: £13.71 per hour plus benefits and monthly service charge

Contract type: Permanent

Hours: Full Time

Shift pattern: Variable includes evenings, weekends and holidays

Hours per week: 40

Posted date: 22/07/2026

Closing date: 14/08/2026

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas of the hotel. Alongside supporting guests at check-in, serving food and drink and keeping the hotel running smoothly, you’ll take specific responsibility for food production standards.

This isn’t a chef role. As a select-service hotel, our Guest Service team prepares and serves our simple Holiday Inn Express menu. You’ll make sure every team member has the training, confidence and accountability to prepare each item safely, consistently and to specification.

This role reports directly to the Hotel Manager.

What you’ll do

Lead, coach and inspire a multiskilled Guest Service team across Front Office and Food Beverage.
Take ownership of food production standards, food safety, food hygiene and cleanliness.
Train and support every team member to prepare and present all menu items safely and to specification.
Hold the team accountable for consistently following food hygiene procedures and maintaining excellent standards.
Complete food stock takes and place orders based on business forecasts.
Monitor stock usage and waste, taking action to control costs and improve performance.
Drive service excellence across every guest interaction, from check-in to dining.
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
Ensure compliance with safety, security and operational standards across the hotel.
Monitor performance against KPIs, identifying sales opportunities while managing costs and resources effectively.
Partner with the wider hotel team to keep operations running smoothly and deliver seamless guest experiences.

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, please contact our resourcing team at [email protected].

What we’re looking for

Experience in a senior or supervisory guest service, food and beverage or kitchen role.
A good understanding of food safety, food hygiene and cleanliness standards.
Experience training and holding team members accountable for consistent operational standards.
Confidence managing food stock, ordering and waste.
Strong leadership and communication skills. You inspire and motivate but aren’t afraid to have tough conversations when needed.
A hands-on approach and willingness to support across all areas of the Guest Service operation.
Motivation to broaden your operational experience and take the next step towards an Operations or Hotel Manager role.

What’s in it for you

Our rewards package includes:

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

Set 4-minute walk from the nearest bus stop, this low-rise hotel is also 2.3 miles from Shrewsbury Cathedral and 4.5 miles from Shrewsbury Castle.

Quick apply

Refine Your Search

guest experience manager jobs in stapleton, shr

Guest Service Manager

General Manager

Facilities Manager

Food and Beverage Manager

Events Sales Manager

Assistant General Manager

Community, Participation & Volunteering Assistant

Maintenance Person

Receptionist / 777 - The Shrewsbury Hotel, Shrewsbury

Front of House Supervisor

Assistant Manager (30 h/w)

Mobile Cleaning Operative

Restaurant Supervisor

Bar Supervisor/Manager

Assistant Manager

Manager All Levels

Front Office Assistant

Housekeeping Supervisor

Guest Service Assistant Food & Beverage

Guest Service Assistant Food & Beverage

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