Technical support Work, Jobs in Hockley, Ess (with Salaries)

IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Azure
- Databases
- Employee discount
- Sick pay
Quick apply
8d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
10d
Sage Support Consultant
Utilize —Basildon
Quick apply
ICT Technician
DK Huxter Ltd —Braintree
- £24,000 a year
- Full-time
- Driving
- Computer networking
- In-person
Quick apply
ICT Technical Services Manager
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £56,968 - £61,550 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick apply
4d
Technical Support Engineer II, Triage & Discovery
Alloy —London
- Travel
- APIs
- In-person
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
9d
IT Support Technician
EduNet ICT Ltd —Dagenham
- From £30,000 a year
- Full-time
- Maintenance
- Windows
- Computer skills
Quick apply
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- In-person
- Free parking
Quick apply
Digital Friend Volunteer
Age Well East – Colchester —Rayleigh
Quick apply
IT Support Analyst
South East Water —Snodland
- From £29,064 a year
- Full-time
- Hybrid work
- Google Suite
- Windows
- Continuous improvement
- Annual leave
2d
IT Technician 0.4
COLCHESTER INSTITUTE —Colchester
- £10,343.42 - £10,505.04 a year
- Part-time
Quick apply
4d
Systems Officer
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Annual leave
- Employee discount
3d
IT Technician Apprentice
Lift Clacton —Clacton-on-Sea
- £25,949 a year
- Full-time
- Travel
11d
Senior IT Technician
Demelza —Sittingbourne
- £18.71 an hour
- Full-time
1d
SPECIALIST ICT ENGINEER
Laing O'Rourke —Dagenham
Technical Support Manager
Sharp —Swanley
- Full-time
- Continuous improvement
- Team management
- Training & development
IT Infrastructure & Security Technician
Amphenol Limited Career Page —Whitstable
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
IT Infrastructure & Security Technician
Amphenol Martec Career Page —Whitstable
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply

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technical support jobs near hockley, ess

IT Technical Support

DD Products & Services -
Witham

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
8 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Sick pay

Qualifications

CRM software
Technical troubleshooting
ITIL Certification
Cloud infrastructure
Azure
Stakeholder collaboration
SCCM
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
SQL querying
Microsoft Exchange
User account management
Databases
SQL
IT permissions management
SharePoint
Customer support
Problem management
Customer interaction
Application support
Communication skills
Microsoft Azure
Remote diagnostics
Intune

Full job description

Are you an experienced IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking a motivated IT Technical Support professional to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business.

As part of our IT Service Desk team, this role acts as the primary point of contact for end users across the business. You will handle IT queries, incidents, and service requests while delivering a high level of customer service and ensuring a seamless support experience across the organisation.

Main Duties and Responsibilities:

Dynamics CRM:
Provide day-to-day support for our Microsoft Dynamics 365 CRM and Field Service platforms. Act as a key point of contact for users, troubleshooting issues, resolving incidents, and ensuring the system operates effectively to support business processes.

Technical Troubleshooting:
Provide support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.

Azure & Microsoft 365 support:
Provide day-to-day administration and support for Microsoft Azure and Microsoft 365 (O365) environments. Manage users, permissions, and security policies via Azure Active Directory (Entra ID). Support core services including Exchange Online, SharePoint, Teams, and OneDrive, ensuring availability, performance, and security. Assist with identity management, conditional access, and basic cloud infrastructure troubleshooting.

Service Desk Management:
Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents via ITSM tools, phone, and email, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs). Provide clear, professional communication to end users and deliver a positive customer support experience.

Incident & Problem Management:
Collaborate with the wider IT team to address major incidents.

Systems Monitoring & Maintenance:
Carry out daily system checks.

Collaboration and Communication:
Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.

Essential Skills & Experience:

Microsoft Dynamics Suite Expertise:
Experience with Microsoft Dynamics 365 CRM, Field Service.

Azure & Microsoft 365 Administration:
Hands-on experience supporting Azure and Microsoft 365 environments, including user administration, troubleshooting, and service management (Exchange Online, Teams, SharePoint, OneDrive).

IT Support & Service Management:
Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.

Remote Troubleshooting:
Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.

Service Desk Operations:
Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.

Collaboration & Teamwork:
Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.

System Administration Tools:
Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.

Desirable Skills & Experience:

Certification:
ITIL foundation certifications are a plus.

Advanced Technical Skills:
Experience with client-server troubleshooting and maintenance.

SQL Knowledge:
Basic understanding of SQL queries to support database-related issues within Dynamics environments.

What We Offer:

Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.

A supportive, collaborative team culture that encourages innovation and professional growth.
Discounts on gym memberships, shopping, and leisure activities
Company pension scheme

Life assurance, sick pay, and family-friendly benefits

Eye test vouchers and mental health support services

33 days of holiday (including bank holidays)

About Us:

Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.

Quick apply

Refine Your Search

technical support jobs in hockley, ess

IT Technical Support

IT Support Engineer (1st to 2nd Line Progression)

Sage Support Consultant

ICT Technician

ICT Technical Services Manager

Technical Support Engineer II, Triage & Discovery

1st Line Engineer

IT Support Technician

2nd Line Helpdesk Engineer - Basildon or Yateley Office

IT Help Desk Technician

Digital Friend Volunteer

IT Support Analyst

IT Technician 0.4

Systems Officer

IT Technician Apprentice

Senior IT Technician

SPECIALIST ICT ENGINEER

Technical Support Manager

IT Infrastructure & Security Technician

IT Infrastructure & Security Technician

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