Complaints manager Work, Jobs in Uddingston, Slk (with Salaries)

HR & Patient Relations Manager
Logan practice —Wishaw
- £35,000 - £50,000 a year
- Part-time
- Microsoft Office
- Supervising experience
- Human resources
- Free parking
- Annual leave
Quick apply
8d
Operational Leader
Infected Blood Compensation Authority —Glasgow
- £47,258 a year
- Full-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
2d
People, Capability and Engagement Manager
Ministry of Justice —Glasgow
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Investigations Manager
Maritime and Coastguard Agency —Glasgow
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
11d
Lead Digital Relationship Manager
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
8h
Employee Relations Advisor
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
8d
Locality Manager Children & Families
Right There —Glasgow
- £40,700 - £44,436 a year
- Travel
- In-person
- Annual leave
People, Capability and Engagement Manager
Criminal Injuries Compensation Authority —Glasgow
- £42,914 - £46,182 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
Programme Manager
Student Loans Company —Glasgow
- £73,824 - £84,801 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
5d
Patient Services Team Lead - Outpatients
Elanic —Glasgow
- £35,000 a year
- Full-time
- Microsoft Outlook
- Hospital
- Administrative experience
- Employee discount
- Sick pay
Quick apply
1d
Service Manager
HM Revenue and Customs —Glasgow
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
6d
Assistant Officer - Investigation Services
HM Revenue and Customs —Gartcosh
- £28,016 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Work from home
5d
Operations Manager
SA Quality Sheds Ltd —Bathgate
- £45,000 - £55,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
Operations Manager
Freedom Bakery —Glasgow
- £35,000 - £40,000 a year
- Full-time
- Bakery
- Continuous improvement
- Team management
- Sick pay
Quick apply
7d
Customer Service Advisor Glasgow
HM Revenue and Customs —Glasgow
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
12d
Customer Care Agent
European Tyre Enterprise Ltd —Bellshill
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Communication skills
- Annual leave
- Employee discount
5h
Team Manager - Onboarding Calculations
LegalAndGeneral —Glasgow
- Full-time
- Hybrid work
- Financial services
- Leadership
- Employee discount
Quick apply
Operations Manager
BidvestNoonan —Glasgow
- Full-time
- Management
- English
- Administrative experience
Quick apply
Stakeholder Manager
BAM Nuttall —Kilsyth
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Full Time Customer Contact Advisor
KwikFit —Bellshill
- £26,700.55 a year
- Full-time
- Hybrid work
- Conflict management
- Time management
- Annual leave
- Employee discount
5h

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HR & Patient Relations Manager

Logan practice
Wishaw

Quick apply

Job details

Permanent | Part-time | Full-time
£35,000 - £50,000 a year
8 days ago

Benefits

Free parking
Annual leave
Company pension
Transport links
On-site parking

Qualifications

Operations management
Microsoft Office Suite
Complaint handling
Patient service
Microsoft Office
Performance management
Supervising experience
Client services
Human resources
Employee performance appraisals
Customer interaction
Training & development
Team motivation leadership
Communication skills
Team management in senior healthcare role
Rota coordination

Full job description

The Logan Practice are seeking a full-time HR & Patient Relations Manager

The Opportunity

As part of our continued growth and development, we are seeking an enthusiastic and motivated HR & Patient Relations Manager to join our management team.

Reporting directly to the Business Operations Manager, this newly established leadership role will play a pivotal part in shaping and enhancing the patient journey while supporting the ongoing development of our administrative teams.

This is an exciting opportunity for an individual who is passionate about delivering excellent customer service, improving patient satisfaction and leading teams to achieve high standards of performance.

The successful candidate will lead on complaints handling and patient feedback processes, whilst also supporting workforce management, staff development and operational excellence across the practice.

About the Practice

Logan Practice is a large, well-established and progressive GP Practice based within the modern Houldsworth Centre in the heart of Wishaw, North Lanarkshire.

Founded in 1800 by James Logan, we are now the largest GP Practice in the local area and the third largest in Lanarkshire, providing care to over 18,000 patients.

Our multidisciplinary team includes 7 GP Partners, 4 Salaried GPs, 5 Advanced Nurse Practitioners, 3 Practice Nurses, Clinical Support Worker, a Community Psychiatric Nurse and a large Administrative Team all supported by our Business Operations Manager. We also work closely with Health Board-employed colleagues, including Mental Health Liaison Nurses and the Clinical Pharmacy Team.

As a well-established teaching and training practice, we are proud to support the development of future healthcare professionals, including GP Specialist Registrars, Foundation Year Doctors and Medical Students from several universities.

Key Responsibilities

Line management of administration staff, supporting and motivating the team to deliver a professional, efficient, and patient focused service.
Maintain and manage staff rotas to ensure adequate cover at all time.
Monitor and manage staff sickness and absence in line with practice policies
Support performance management processes, including appraisals, one to one meetings and staff development
Handling escalated patient queries and complaints.
Overseeing clinical system workflows and task management
Supporting compliance, audits, and health & safety processes
Assisting the Business Operations Manager with operational planning and service delivery

We are looking for someone who is:

Experience in a management, patient services or healthcare environment role
Ideally familiar with General Practice and primary care environments although not essential
Experienced in staff supervision, performance management and team development
Confident handling complaints, difficult conversations and sensitive situations professionally and empathetically.
Confident in using IT systems and Microsoft Office Packages
Highly organised with excellent attention to detail
Able to prioritise and manage a varied workload in a busy environment
A strong communicator with excellent interpersonal and customer service skill.
Confident to make decisions in an appropriate manner when direction is not available

What we offer

A management role in a large dynamic forward thinking GP Practice.
A supportive and friendly working environment
Involvement in service improvement and practice development and teaching
Competitive salary dependant on experience
Negotiable working days / hours
NHS Pension
6 weeks annual leave and 10 public holidays (pro rata)
Ongoing training and development opportunities
Monthly funded staff lunch
Twice yearly practice social and team building events
Regular fundraising activities for local charities such as bake off events, quizs etc
Great views and a new smart health centre with air conditioning to work within.
Free onsite parking and excellent transport links

Interested?

For an informal discussion about the role or to request an application form, please contact:

Margaret Norman, Business Operations Manager at [email protected]

We look forward to hearing from you and welcoming the right person to our team

We apologise that we are unable to respond to all applicants individually. If you have not been contacted by 27th August, then you have not been selected for interview. CLOSING DATE MONDAY 24TH AUGUST

Pay: £35,000.00-£50,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in uddingston, slk

HR & Patient Relations Manager

Operational Leader

People, Capability and Engagement Manager

Investigations Manager

Lead Digital Relationship Manager

Employee Relations Advisor

Locality Manager Children & Families

People, Capability and Engagement Manager

Programme Manager

Patient Services Team Lead - Outpatients

Service Manager

Assistant Officer - Investigation Services

Operations Manager

Operations Manager

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Team Manager - Onboarding Calculations

Operations Manager

Stakeholder Manager

Full Time Customer Contact Advisor

I want to receive the latest job alerts for complaints manager in uddingston, slk

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