Client success manager Work, Jobs in Farnborough, Ham (with Salaries)

Customer Success Manager
Value Added Recruitment Ltd —Bracknell
- £49,000 - £51,000 a year
- Full-time
- CRM software
- Customer service
- In-person
- Life insurance
Quick apply
4d
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
9d
Venue Account Manager - Exhibitions
ADS Group Ltd —Farnborough
- Weekend availability
- Hybrid work
- CRM software
- Business development
- Travel
Client Manager - Financial Services, UK and Ireland
Lenovo —Farnborough
- Full-time
- Sales
- Financial services
- Leadership
- Free parking
- Life insurance
Account Manager
CITY ELECTRICAL FACTORS LTD —Guildford
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- Business development
- Conflict management
- Free parking
- Employee discount
Quick apply
Account Manager
AVI-SPL —Farnborough
- Full-time
- CRM software
- Business development
- Bachelor's degree
- Employee assistance programme
- Referral programme
Key Account Manager
Loma Systems —Farnborough
- Full-time
- Data analysis skills
- Travel
- Communication skills
Ad Agency Customer Success
CV Library —Fleet
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
11d
Contact Centre Operations Manager
Arvato —Datchet
- £50,000 a year
- Customer service
- Analysis skills
- Leadership
- Free parking
- Annual leave
Insight Manager
Circana UK —Bracknell
- Hybrid work
- Organisational skills
- Analytics
Quick apply
Account Manager
TechPoint —Basingstoke
- £35,000 - £45,000 a year
- CRM software
- Business development
- Travel
- Free parking
- Employee discount
Quick apply
10d
Partner Success Representative (Maternity Cover)
Arrive —Basingstoke
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Business Development Manager - West Sussex
Quadient —Guildford
- £0 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Employee assistance programme
- Referral programme
Quick apply
Senior Account Manager
2EXCEL ENGINEERING —Lasham
- Full-time
- Team management
- Conflict management
- Contracts
Quick apply
Partner Onboarding Coordinator
ELMOgroup —Horsham
- £32,000 - £34,000 a year
- Hybrid work
- AI
- Employee assistance programme
- Employee discount
Account Manager
Invincible Drain Care Ltd —Sunbury
- £26,436.80 a year
- Full-time
- Up to 50% travel
- Customer service
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
8d
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
5d
Insight Manager
Circana —Bracknell
- Full-time
- Organisational skills
- Analytics
Customer Relations Manager
Aria Care —Henley on Thames
- Sales
- Customer service
Customer Success Manager
Vtrack Solutions —Ruislip
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Salesforce
- Data analysis skills
- Free parking
Quick apply

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Customer Success Manager

Value Added Recruitment Ltd
Bracknell

Quick apply

Job details

Permanent | Full-time
£49,000 - £51,000 a year
4 days ago

Benefits

Company pension
Life insurance
On-site parking

Qualifications

CRM software
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Partnership building
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Multidisciplinary collaboration
SaaS
Account management
Communication skills

Full job description

Customer Success Manager (SaaS) Construction and Built Environment Tech

Bracknell, Berkshire | Competitive Salary + Bonus + Excellent Benefits

Shape the future of Customer Success.

Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology?

Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth.

This is a fantastic opportunity to join a respected organisation at an exciting stage of its digital transformation, where Customer Success is central to the company's future growth strategy.

The Opportunity

You'll own the post-sales customer journey, becoming a trusted advisor to key stakeholders and helping customers maximise the value of their investment.

Working closely with Sales, Product and Support teams, you'll deliver an exceptional customer experience while identifying opportunities to increase adoption, improve retention and generate additional revenue.

If you enjoy building long-term client relationships, influencing senior stakeholders and making a genuine commercial impact, this role offers an excellent opportunity to do exactly that.

Key Responsibilities

Manage a portfolio of strategic customer accounts across EMEA.

Lead the successful migration of customers from legacy solutions to a modern SaaS platform.

Build trusted relationships with executive sponsors, business leaders and operational users.

Develop Customer Success Plans aligned to customer objectives and measurable business outcomes.

Drive customer onboarding, adoption, engagement and long-term value realisation.

Deliver Quarterly Business Reviews, health checks and strategic planning sessions.

Act as a trusted advisor, sharing industry best practice and product expertise.

Own customer renewals, retention and Net Revenue Retention (NRR) performance.

Identify and develop upsell and cross-sell opportunities alongside the Sales team.

Monitor customer health, proactively identifying risks and implementing retention plans.

Capture customer feedback to help shape future product development.

Promote customer advocacy through references, case studies and success stories.

Maintain accurate CRM data, customer plans and forecasting information.

Collaborate closely with Sales, Product and Technical Support to deliver a seamless customer experience.

About You

You'll already have experience managing strategic customer relationships and will understand how to combine exceptional service with strong commercial awareness.

You'll ideally bring:

Experience in Customer Success, Strategic Account Management or Senior Account Management.

A background within SaaS, software, technology or construction and the built environment.

A proven track record of improving customer retention, renewals and account growth.

Experience delivering onboarding programmes and driving software adoption.

Strong commercial awareness with experience identifying expansion opportunities.

Excellent stakeholder management skills, including working with senior decision-makers.

Experience using CRM systems and customer success metrics.

Outstanding communication, presentation and relationship-building skills.

A proactive, organised and customer-focused approach.

Success in this role will include

Delivering high Net Revenue Retention (NRR)
Increasing customer retention and renewal rates
Growing expansion revenue through upselling and cross-selling
Driving product adoption and customer engagement
Improving customer health and satisfaction
Developing customer advocates, references and case studies

Why Join?

This is an opportunity to play a pivotal role in the continued growth of an innovative SaaS platform while working with high-profile customers across EMEA.

You'll enjoy:

Managing strategic customer relationships rather than high-volume accounts.

Working closely with Product, Sales and Support to influence customer outcomes.

The opportunity to shape Customer Success best practice across the business.

A collaborative, supportive culture where your ideas are valued.

Genuine opportunities for career progression as the business continues to grow.

Receive a competitive salary, and benefits package.

If you're looking for a Customer Success role where you can build long-term partnerships, drive commercial success and help customers realise measurable value from technology, we'd love to hear from you.

Apply today to find out more.

Pay: £49,000.00-£51,000.00 per year

Benefits:

Company pension
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client success manager jobs in farnborough, ham

Customer Success Manager

Business Development Manager

Venue Account Manager - Exhibitions

Client Manager - Financial Services, UK and Ireland

Account Manager

Account Manager

Key Account Manager

Ad Agency Customer Success

Contact Centre Operations Manager

Insight Manager

Account Manager

Partner Success Representative (Maternity Cover)

Business Development Manager - West Sussex

Senior Account Manager

Partner Onboarding Coordinator

Account Manager

Inbound Service Delivery Lead

Insight Manager

Customer Relations Manager

Customer Success Manager

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