1st line support Work, Jobs in Wetherby, Wyk (with Salaries)

Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Specialist Locality Worker – Financial Resilience and Crisis Prevention
Carers' Resource —Shipley
- £27,000 - £28,250 a year
- Full-time
- In-person
Quick apply
Contact Centre Technology & AI Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
Management Trainee - Leeds
SIXT —Leeds
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Site Supervisor/Vegetation Management/Invasive Species
Ebsford Environmental Ltd —Castleford
- £27,253.06 - £32,703.67 a year
- Full-time
- Driving
- IT
- Annual leave
- Employee assistance programme
Quick apply
Tea Buyer
Bettys & Taylors Group —Harrogate
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
14d
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager, Credit Risk Analytics and Modelling
Deloitte —Leeds
- Hybrid work
- Microsoft Excel
- SQL
- Project management
Care Service Manager/Wellbeing Facilitator - Maternity Leave Cover
Continued Care —Harrogate
- £26,000 - £28,000 a year
- Temporary
- Nursing
- Management
- Word processing
- Free parking
- Paid training
Quick apply
2d
Senior Insights Analyst
1ST LOCATE (UK) LIMITED —Temple Newsam
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Machine learning
Quick apply
13d
Support Worker
1st Choice Housing Solutions —Bradford
- £12.75 - £14.00 an hour
- Part-time
- Microsoft Word
- Childcare
- English
- Free parking
- Paid training
Quick apply
Community Staff Nurse - Unplanned Care
Bradford District Care NHS Foundation Trust —Bradford
- £32,073 - £39,043 a year
- Weekend availability
- Communication skills
1d
Mid Level PHP/ PostGreSQL Developer
D. M. Keith —Leeds
- £35,000 - £39,000 a year
- Full-time
- JavaScript
- SharePoint
- APIs
- Flexible schedule
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Estates Officer
Bradford District Care NHS Foundation Trust —Bradford
- £39,959 - £48,117 a year
- Full-time
- Leadership
2h
Senior Technician, Enterprise Operations
Mastercard —Harrogate
- Full-time
- Communication skills
Performance Coach
1ST LOCATE (UK) LIMITED —Temple Newsam
- £29,000 - £32,000 a year
- Full-time
- Management
- Leadership
Quick apply
20h
Teacher Post 16 TLG
Broomfield South SILC —Middleton Park
- £32,916 - £51,048 a year
- Full-time
- English
- IT
- School
- Free parking
- Health & wellbeing programme
Quick apply
7d
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply

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Service Desk Analyst

Brabners -
Leeds

Apply Now

Job details

Benefits

Annual leave
Company pension
Enhanced paternity leave
Life insurance

Qualifications

iOS
IT
Communication skills

Full job description

THE ROLE & TEAM

Brabners IT Team are looking for a Service Delivery Analyst to join our Leeds City Centre team. This is a great opportunity to continue their career within a well-established IT function and act as the first point of contact to all colleagues with their IT queries. We pride ourselves on our customer engagement and service delivery to all our colleagues across the organisation.

We are looking for a strong team player who enjoys working with colleagues and providing quick turnaround to resolved time sensitive issues. If you’re looking to establish your career within IT and gain exposure to a variety of queries whilst progressing your career, then this is the job for you.

This role can be based in our Leeds City Centre office and requires candidates to be on site 4 days a week. We offer a flexible approach to working hours, core hours are Monday to Friday 8am – 6pm.

Agencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.

KEY RESPONSIBILITIES

Act as first point of contact for all IT incidents and service requests
Resolve 1st and 2nd Line issues for all colleagues in a timely manner
Manage and update ticketing system, ensuring SLA’s are met
Prioritise a user-friendly culture through accessible support
Escalate queries when required to other IT Teams and or 3rd parties
Update and maintain IT Asset Management System
Cross-skill and up-skill all software, hardware and business objectives
Contribute to IT projects when required

ABOUT YOU

Previous experience within an IT Service Desk is essential
Strong knowledge of Windows, Microsoft 365, and iOS and Android environments
Previous interaction with Mimecast would be advantageous
Excellent communication skills
Able to confidently build relationships
Exceptional verbal and written communication skills
Flexible and can-do attitude
Proactive and problem-solving mindset
Great team player
Inquisitive and solution focused

BENEFITS

Competitive Salary
Flexible approach to working hours
Bupa/ Medicash
We offer agile working at Brabners, recognising that the right balance between office-based and remote working will vary depending on the role, the team and individual circumstances. The working arrangements for this position will be discussed as part of the recruitment process
Discretionary bonus opportunities
Pension scheme
Life Insurance & Income Protection Insurance
25 days Annual Leave plus flex bank holidays (increasing with service)
Option to buy 10 additional days annual leave each year
2 My Days (in addition to your holiday entitlement)
Additional discretionary annual leave days
Enhanced Maternity, Paternity & Adoption Leave
Career Development Opportunities
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

ABOUT US

Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.

With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.

We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.

Apply Now

Refine Your Search

1st line support jobs in wetherby, wyk

Service Desk Analyst

Specialist Locality Worker – Financial Resilience and Crisis Prevention

Contact Centre Technology & AI Manager

2nd Line IT Support Technician

Management Trainee - Leeds

Site Supervisor/Vegetation Management/Invasive Species

Tea Buyer

Modern Workplace Engineer

Assistant Manager, Credit Risk Analytics and Modelling

Care Service Manager/Wellbeing Facilitator - Maternity Leave Cover

Senior Insights Analyst

Support Worker

Community Staff Nurse - Unplanned Care

Mid Level PHP/ PostGreSQL Developer

Service Desk Engineer - 3rd Line

Estates Officer

Senior Technician, Enterprise Operations

Performance Coach

Teacher Post 16 TLG

2nd Line Manager

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