Retention manager Work, Jobs in Norwich (with Salaries)

Account Manager (Brands & Partnerships)
The Forge Agency —Norwich
- £29,500 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Organisational skills
Quick apply
2d
Fundraising Manager
Big C Cancer Charity —Norwich
- £33,231 - £40,950 a year
- Weekend availability
- Employee assistance programme
- Sick pay
Quick apply
New Business Development Manager (Partnerships)
We Forge Partnerships Ltd —Norwich
- £29,500 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Communication skills
- Work from home
- Gym membership
Quick apply
2d
Rental Growth Manager
Minors & Brady LTD —Wroxham
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
2d
Customer Retention Agent- US Hours
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- CRM software
- Employee discount
- Referral programme
9d
Part-Time - Beauty Consultant
Sisley Paris —Norwich
- £12.71 - £12.75 an hour
- Part-time
- Sales
- Customer service
- Merchandising
Quick apply
Customer Account Manager
Cedaro Limited —Great Yarmouth
- From £26,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Sales Manager
Careline365 —Norwich
- £40,000 - £49,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Recruiting
- Free parking
- Employee assistance programme
4d
Senior Project Manager (Higher Education, Healthcare, Defence Construction)
AECOM —Norwich
- Full-time
- Hybrid work
- Engineering
- Business development
- Mentoring
3d
Account Manager
PIB Group Services Ltd. —Gorleston-on-Sea
- Communication skills
- Time management
Quick apply
9d
Sales Consultant - Capital Upsell
Epos Now —Norwich
- £26,500 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
Leisure Club Assistant (Casual)
Holiday Inn Norwich —Norwich
- £12.71 an hour
- Part-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Payment Saves Agent- US Hours
Epos Now —Norwich
- £26,436.80 a year
- Weekend availability
- In-person
- Communication skills
- Free parking
- Referral programme
Quantity Surveyor & Compliance
Norwich Aluminium Limited —Norwich
- £45,000 - £52,000 a year
- Full-time
- Contracts
- In-person
- Editing
Quick apply
11d
Payment Saves Agent- Bilingual
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- Spanish
- English
- Communication skills
- Free parking
- Referral programme
Maths Tutor
Learning Curve Group —Norwich
- £7,916.67 - £8,972.22 a year
- Part-time
- Maths
- Annual leave
11d
Full Time Positive Behaviour Team Leader- Driver Required
CJP Outreach —Bungay
- £15 an hour
- Full-time
- Team management
- Mentoring
- Training & development
- Paid training
- Employee discount
Quick apply
2d
Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Training & development
- Communication skills
- Referral programme
11d
Recruitment Lead
Norwich City Council —Norwich
- £36,363 - £39,152 a year
- Hybrid work
- Microsoft Office
- Continuous improvement
- Human resources
- Annual leave
Deputy Manager
Seabreeze Day Centre —Great Yarmouth
- From £16 an hour
- Full-time
- Continuous improvement
- Team management
- Human resources
- Free parking
Quick apply
5d

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Account Manager (Brands & Partnerships)

The Forge Agency
Norwich

Quick apply

Job details

Permanent | Full-time
£29,500 - £35,000 a year
2 days ago

Qualifications

CRM software
Client engagement
Stakeholder liaison
Salesforce
Partnership building
Organisational skills
Relationship management
Networking
Account management
Communication skills

Full job description

About The Forge

The Forge is building the UK’s most connected growth ecosystem for ambitious FMCG brands.

We connect emerging food, drink and wellness brands with the retailers, corporates, service providers and industry leaders that help them grow.

Our members do not join for networking.

They join to unlock introductions, partnerships, commercial opportunities and expertise that would otherwise take years to build.

From retailer introductions and strategic partnerships to Meet the Buyer events, workshops and curated networking, every part of The Forge is designed to help brands grow faster.

We are early, ambitious and moving quickly.

That is exactly how we like it.

The Role

This role sits at the very heart of The Forge.

Every brand and every partner should feel like they are receiving exceptional value from being part of our ecosystem.

Your role is to make that happen.

You will become the central connection point between our brands and our partners, ensuring the right introductions happen, opportunities are identified, relationships continue to grow and every member gets maximum value from their membership.

This is not a traditional account management role.

It is about building relationships, spotting opportunities before anyone else, creating meaningful introductions and making sure every brand leaves conversations feeling that joining The Forge was one of the best commercial decisions they’ve made.

If a partner could help a brand, you’ll already be making the introduction.

If two members should know each other, you’ll have already connected them.

If a brand has gone quiet, you’ll know why and re engage them.

Your success will be measured by the strength of the relationships you build and the commercial value you help create.

Key ResponsibilitiesBrand Success

Become the trusted point of contact for a portfolio of ambitious FMCG brands.
Build genuine relationships with founders and understand their commercial priorities, challenges and ambitions.
Conduct regular success calls to understand what each brand needs next.
Ensure every brand is actively engaging with The Forge ecosystem.
Identify opportunities that help brands grow, whether through introductions, events, partnerships or programmes.

Partner Success

Build strong relationships with The Forge’s network of commercial partners.
Develop a deep understanding of each partner’s expertise, services and ideal client profile.
Ensure partners are receiving genuine value, quality introductions and regular engagement.
Gather feedback and identify ways to continually strengthen each partnership.

Matchmaking & Introductions

Become an expert on both sides of the network.
Proactively connect the right brands with the right partners at the right time.
Facilitate introductions that create genuine commercial value.
Prepare both parties before introductions to maximise success.
Follow up after introductions to ensure momentum continues and opportunities progress.

Community & Engagement

Keep brands engaged with workshops, networking events, Meet the Buyer dinners and community initiatives.
Encourage participation across the ecosystem.
Welcome new members and ensure they quickly understand how to maximise their membership.
Identify members who are becoming disengaged and proactively re engage them.

Programme Delivery

Coordinate workshops, introductions, meetings and events.
Ensure every programme runs professionally and delivers against expectations.
Manage communications before, during and after each activity.
Track actions and ensure commitments are followed through.

Relationship Intelligence

Know what every brand is working on.
Know what every partner is looking for.
Spot opportunities before anyone asks.
Keep detailed notes and proactively identify where connections should happen.

About You

This role is perfect for someone who genuinely loves people.

You enjoy connecting others.

You remember names, businesses and conversations.

You naturally think, “Those two should meet.”

You get genuine satisfaction from helping someone unlock an opportunity they would never have found on their own.

The ideal candidate will be:

Highly organised and naturally proactive.
Exceptionally personable and emotionally intelligent.
Curious and commercially aware.
Confident building relationships with founders and senior stakeholders.
Comfortable managing multiple conversations and projects simultaneously.
A brilliant communicator who follows up without needing to be reminded.
Motivated by helping other people succeed.

Essential Experience

Three or more years in account management, customer success, partnerships, client services or community management.
Experience managing multiple stakeholders simultaneously.
Excellent organisational skills.
Outstanding written and verbal communication.
Strong CRM and administrative skills.
Comfortable working in a fast growing business where systems continue to evolve.

What Success Looks Like

Success in this role is not measured by how many emails are sent.

It is measured by how much value every member feels they receive.

Six months into the role:

Every brand feels known, understood and supported.
Partners regularly receive relevant introductions and commercial opportunities.
Brands are actively engaging with partners rather than waiting to be contacted.
Members naturally introduce other businesses to The Forge because they trust the experience.
Retention is high because members can clearly see the commercial value they receive.
The ecosystem feels connected, active and constantly creating opportunities.

Why Join?

This is an opportunity to help build one of the UK’s most exciting commercial ecosystems for FMCG brands from the ground up.

You’ll work directly alongside the founder, build relationships with ambitious brands, major retailers, industry leaders and innovative partners, and play a key role in shaping how businesses grow through meaningful connections.

If you’re the sort of person who naturally says, “You need to meet…”, before anyone else has spotted the opportunity, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: £29,500.00-£35,000.00 per year

Location:

Norwich, Norfolk (preferred)

Work Location: Hybrid remote in Norwich

Quick apply

Refine Your Search

retention manager jobs in norwich

Account Manager (Brands & Partnerships)

Fundraising Manager

New Business Development Manager (Partnerships)

Rental Growth Manager

Customer Retention Agent- US Hours

Part-Time - Beauty Consultant

Customer Account Manager

Sales Manager

Senior Project Manager (Higher Education, Healthcare, Defence Construction)

Account Manager

Sales Consultant - Capital Upsell

Leisure Club Assistant (Casual)

Payment Saves Agent- US Hours

Quantity Surveyor & Compliance

Payment Saves Agent- Bilingual

Maths Tutor

Full Time Positive Behaviour Team Leader- Driver Required

Contact Centre Manager

Recruitment Lead

Deputy Manager

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