Customer service supervisor Work, Jobs in Basingstoke, Ham (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Customer Care Supervisor
John George —Reading
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Employee discount
Quick apply
6d
Retail Supervisor
Toolstation —Basingstoke
- £13.76 an hour
- Full-time
- Employee discount
2d
Flight Dispatch Supervisor / Operations Supervisor
Flexjet —Farnborough
- 12 hour shift
- Analysis skills
- Organisational skills
- Leadership
Quick apply
Starbucks Shift Supervisor
EG Group —Basingstoke
- £13.55 an hour
- 8 hour shift
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
12d
Field Service Supervisor - South East
Tunstall UKI —Woking
- Overtime
- Analysis skills
- Project management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Technical Assessment Team Leader
Once For All UK —Basingstoke
- Management
- Customer service
- English
- Employee assistance programme
Quick apply
3d
Visual Merchandising Key Leader | Guildford UK
Lululemon —Guildford
- Weekend availability
- Management
- Sales
- Supervising experience
- Annual leave
- Employee discount
12d
Sales & Events Supervisor
Foxhills —Ottershaw
- Weekend availability
- Microsoft Office
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Retail Store Supervisor - Guildford
NEOM Wellbeing —Guildford
- Weekend availability
- Supervising experience
- Team management
- Employee discount
Quick apply
Shift Leader - Guest Services
Coworth Park —Ascot
- Customer service
- English
- Microsoft Office
- Employee discount
Transport Supervisor
Furniture Village —Maidenhead
- £35,000 - £38,500 a year
- Full-time
- Employee discount
Quick apply
2d
Retail Management Graduate Programme
Decathlon UK —Reading
- £29,000 a year
- Part-time
- Hospitality
- Customer service
- Internship
- Employee assistance programme
- Employee discount
4d
Team Leader
Southern Coop —Newbury
- £13.72 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d
Full Time Pub Supervisor
Hampshire country pub —Petersfield
- £14 an hour
- Full-time
- Hospitality
- Culinary experience
- Supervising experience
- Free parking
- Employee discount
Quick apply
3d
Catering Supervisor
Peter Symonds College —Winchester
- £22,643 - £24,759 a year
- Full-time
- Communication skills
5d
Assistant Bakery and Coffee Shop Manager - Good Taste Bakery
GT Bakeries Limited —Frimley
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
4d
Cafe Supervisor
Longacres Garden Centre —Bagshot
- Full-time
- Hospitality
- Customer service
- English
- Employee discount
- Flexible schedule
Store Operations Team Leader
Dunelm —Farnborough
- £14.76 an hour
- Management
11d
Software Engineering Team Leader
Procode Technology Limited —Eastleigh
- £60,000 a year
- Hybrid work
- Leadership
- Python
- Annual leave
- Employee assistance programme
10d

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Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 24 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

customer service supervisor jobs in basingstoke, ham

Complaints Team Leader

Customer Care Supervisor

Retail Supervisor

Flight Dispatch Supervisor / Operations Supervisor

Starbucks Shift Supervisor

Field Service Supervisor - South East

Technical Assessment Team Leader

Visual Merchandising Key Leader | Guildford UK

Sales & Events Supervisor

Retail Store Supervisor - Guildford

Shift Leader - Guest Services

Transport Supervisor

Retail Management Graduate Programme

Team Leader

Full Time Pub Supervisor

Catering Supervisor

Assistant Bakery and Coffee Shop Manager - Good Taste Bakery

Cafe Supervisor

Store Operations Team Leader

Software Engineering Team Leader