Client services occupations Work, Jobs in Thrapston, Nth (with Salaries)

Customer Service Specialist
Trade Mastermind Limited —Peterborough
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
10d
Account Executive
Daily Dose —Corby
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
9d
Client Engagement Executive
Bright Horizons —Northampton
- Full-time
- Marketing
- Salesforce
- Microsoft Office
- Employee discount
Quick apply
7d
Client Service Advisor
ALS —Chatteris
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Customer Service Representative 9 MFTC
Solenis —Northampton
- Full-time
- Microsoft Word
- Customer service
- English
Programme Manager
Progressive Property —Peterborough
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- IT
- In-person
Quick apply
2d
Account Manager
Total Utiility Management —Bedford
Administration Specialist
DSV —Thrapston
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
5d
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Representative
Lindstrom Ltd —Bedford
- £26,284 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Success Consultant
Guestia —Cranfield
- £35,000 a year
- Full-time
- Hybrid work
- Customer service
- SQL
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
3d
Customer Service Administrator
Great Bear —Desborough
- £26,500 - £28,500 a year
- Full-time
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Administrator
Great Bear —Desborough
- £26,500 - £28,500 a year
- Full-time
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Costing Administrator
Mitie —Northampton
- Full-time
9d
Customer Service Advisor TRM
Olleco —Northampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Mobilisation & Customer Onboarding Manager
Mitie —Northampton
- Full-time
- Communication skills
10d

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client services occupations jobs near thrapston, nth

Customer Service Specialist

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
10 days ago

Benefits

Free parking
Annual leave
Company pension
Company events
On-site parking

Qualifications

CRM software
Sales
Customer service
Customer support
Account management
Communication skills

Full job description

Join the UK's No.1 Business Coaching Platform for Trades & Construction Business Owners

Trade Mastermind, founded by entrepreneur Joseph Valente, is on a mission to help construction and trade business owners scale their businesses, increase profitability, and achieve long-term success. As one of the UK's fastest-growing coaching and education companies, we pride ourselves on delivering exceptional results and outstanding customer experiences.

We are looking for a Customer Service Specialist who is passionate about helping people, building strong client relationships, and ensuring every customer receives a world-class experience from onboarding through to ongoing support.

If you're energetic, personable, organised, and thrive in a fast-paced environment, we'd love to hear from you.

The Role

As a Customer Service Specialist, you will be the first point of contact for our clients, supporting them throughout their journey with Trade Mastermind. You'll play a key role in onboarding new customers, maintaining engagement, resolving enquiries, supporting retention activities, and ensuring every client receives exceptional service.

Key ResponsibilitiesCustomer Onboarding & Support

Deliver a warm and professional welcome to all new clients.
Guide customers through onboarding and introduce them to Trade Mastermind's products, services, and processes.
Provide exceptional customer support via telephone, email, WhatsApp, and other communication channels.
Resolve customer enquiries efficiently, professionally, and empathetically.

Client Relationship Management

Build and maintain strong relationships with customers.
Conduct attendance, engagement, and check-in calls to maximise participation in events, coaching sessions, and appointments.
Proactively identify customer needs and provide appropriate guidance and support.
Support long-term customer success and retention.

Account Management & Retention

Assist the Head of Key Account Management in managing customer accounts.
Monitor customer engagement and identify clients at risk of disengaging or cancelling.
Take proactive action to improve customer satisfaction and retention.
Ensure timely follow-ups and personalised customer support.

Credit Control & Payment Support

Contact customers regarding outstanding balances and payment arrangements.
Assist with Premium Credit agreements, including documentation and customer communications.
Support approved payment plans and maintain accurate records.
Handle sensitive financial conversations professionally while preserving strong customer relationships.

Administration & Case Management

Maintain accurate customer records and CRM updates.
Log all customer communications and interactions.
Ensure customer information remains accurate and compliant.

Collaboration & Continuous Improvement

Work closely with Customer Operations, Finance, Sales, Events, Credit Control, and Delivery teams.
Contribute ideas to improve customer experience and operational efficiency.
Meet departmental KPIs, service standards, and response time targets.

What We're Looking For Essential Skills & Experience

Excellent customer service and relationship-building skills.
Strong verbal and written communication skills.
Highly organised with strong attention to detail.
Ability to manage multiple tasks and customer accounts simultaneously.
A proactive approach with excellent problem-solving abilities.
Professional, empathetic, and customer-focused mindset.
Experience working in a customer-facing environment.

Desirable Experience

Experience in customer service, account management, client success, or customer support.
Experience within sales, retention, collections, or finance administration.
Knowledge of CRM systems.
Experience in a coaching, training, events, or service-based business.

What We Offer

Competitive salary of £30,000 – £35,000 per annum
Company pension scheme
Career development and sponsored qualifications
Full equipment provided
Health & wellbeing programme
Regular company events and team socials
Free on-site parking
20 days annual leave plus bank holidays
Birthday off
Access to our brand-new 20,000 sq. ft. Trade Mastermind University HQ
Supportive, ambitious, and high-performing team environment

Why Join Trade Mastermind?

At Trade Mastermind, we don't just support our clients-we help transform businesses and lives. You'll be joining a passionate team dedicated to delivering exceptional customer experiences while making a real difference to the success of trade and construction business owners across the UK.

If you're ready to take the next step in your customer service career and join an industry-leading company, apply today.

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in thrapston, nth

Customer Service Specialist

Account Executive

Client Engagement Executive

Client Service Advisor

Customer Account Manager - Huntingdon

Customer Service Representative 9 MFTC

Programme Manager

Account Manager

Administration Specialist

Account Manager and Onboarding Specialist

Customer Service Representative

Customer Success Consultant

Customer Service Administrator

Customer Service Administrator

Costing Administrator

Customer Service Advisor TRM

Mobilisation & Customer Onboarding Manager

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