Service desk Work, Jobs in Rogerstone, Nwp (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
1st Line Service Desk Team Lead
ARO —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Employee assistance programme
Quick apply
1d
Receptionist (Maternity Cover) - 9 Month FTC
CBRE —Newport
- Full-time
- Customer service
- Computer literacy
- Hotel
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
9d
Observability Engineer
Computershare —Bristol
- Full-time
- Remote
- Azure
- Scripting
- IT
- Work from home
IT Tester
Likewize —Bristol
- Full-time
- SQL
- Project management
- Python
- Free parking
Quick apply
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Azure
- Customer service
- Computer networking
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
Problem Manager
Vista Retail Support —Cardiff
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Free parking
- Referral programme
Quick apply
8d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
Network and Infrastructure Engineer (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- Windows
- AWS
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
Student Opportunities Student Staff
University of Bristol —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
8d
Service Desk Engineer
IVC —Bristol
- Monday to Friday
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Employee discount
4d
IT Operations Manager
AG Institute Business & Technology Services Ltd —Bristol
- £2,500 - £3,500 a month
- Full-time
- Management
- IT
- In-person
Quick apply
Receptionist/Administrator
Cowan House —Weston-super-Mare
- £13 an hour
- Part-time
- Microsoft Office
- Maths
- Front desk
- Annual leave
Quick apply
2d
Site Coordinator Manager
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply

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Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in rogerstone, nwp

Service Desk Advisor (First Line Helpdesk)

1st Line Service Desk Team Lead

Receptionist (Maternity Cover) - 9 Month FTC

In-Service Support Co-Ordinator

Senior Application Support Engineer

Observability Engineer

IT Tester

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

Technology Support Technician

Problem Manager

IT Support Analyst

Network and Infrastructure Engineer (Security Focused)

Senior Service Desk Analyst

Service Desk Analyst

Student Opportunities Student Staff

Service Desk Engineer

IT Operations Manager

Receptionist/Administrator

Site Coordinator Manager

Service Desk Technician

I want to receive the latest job alerts for service desk in rogerstone, nwp

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