It technician Work, Jobs in Ilford, Gtl (with Salaries)

IT Support Technician
EduNet ICT Ltd —Dagenham
- From £30,000 a year
- Full-time
- Maintenance
- Windows
- Computer skills
Quick apply
13d
Junior IT Support Technician
Code X London —London
- £25,500 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Linux
- Gym membership
- Life insurance
Quick apply
12d
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
1d
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Senior IT Technician
LEO Academy Trust —London
- £47,260 - £50,675 a year
- Full-time
- In-person
- Leadership
- Health & wellbeing programme
Quick apply
3d
IT School Technician
Cognita Schools —London
- Full-time
- Communication skills
- School
IT & Network Support Technician
Skye Business Solutions —London
- Full-time
- Azure
- Customer service
- Windows
Quick apply
School IT Technician
Croft MSP —Hertford
- Full-time
- IT
- In-person
- School
- Employee discount
Quick apply
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Senior Technician, IT Infrastructure
Ryan, LLC —London
- Full-time
- Bachelor's degree
- No degree
- Travel
- Gym membership
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
Senior Data Center IT Technician
Nebius —Harlow
- Data analysis skills
- English
- IT
Quick apply
Schools IT Technician
Commercial Services Group —West Malling
- £25,948.96 - £28,500.00 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
Junior / Trainee Clean Water Network Technician
Veriflo Limited —London
- £28,000 - £30,000 a year
- Full-time
- Employee discount
- Referral programme
Quick apply
6d
IT Support Technician
Fengxun Technology Solutions —London
- £2,400 - £2,800 a month
- Full-time
- Microsoft Outlook
- Computer literacy
- SharePoint
- Free parking
Quick apply
9h
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Temporary
- Travel
- In-person
- Up to 25% travel
Quick apply
14d
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Computer networking
Quick apply
Desktop Support Technician
AmTrust International —London
- Communication skills
- Annual leave
1st Line Network Technician
Exponential-e —London
- Phone etiquette
- Communication skills
- Referral programme
Quick apply
13d

I want to receive the latest job alerts for it technician in ilford, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician

EduNet ICT Ltd
Dagenham

Quick apply

Job details

Full-time
From £30,000 a year
13 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Software deployment
Incident queue management
GCSE
User account provisioning
Ticket management
Maintenance
Windows
Technical support
User account management
Computer hardware
Technical support incident logging
Computer skills
Customer support
IT incident logging
Communication skills
Active Directory
Help desk

Full job description

Summary

Purpose of the post: To provide first line technical support to staff and students across schools within contract with EduNet ICT.

To act as a first line of communication with school staff via telephone and email to collect information to assist in the investigation and resolution of any and all ICT issues. You will also visit customer sites around Dagenham and surrounding areas on a weekly basis to resolve on-site issues and pro-actively maintain hardware, logging any issues on the ICT Helpdesk. You will be expected to use initiative to investigate and seek to resolve ICT issues, prioritising according to the customer’s SLA and asking for help when required. Such issues may involve any one of the following: Computers, Printers, AV, Apple/Android devices, Managed WiFi, Microsoft 365, Google Classroom and VoIP telephony.

Core Duties

· Provide “day to day” technical support to staff and students in the use of their IT facilities.

· Utilise the ICT Helpdesk to effectively manage support calls and communicate with school staff to investigate and resolve issues.

· Prioritising issues according to severity and complying with the school’s SLA, escalating calls and asking for assistance as required.

· Assisting with the updating and maintenance of servers and network hardware.

· Creation of new user accounts across various services and systems including Active Directory, Microsoft 365 and Google Classroom, as well as supporting existing users with password resets etc.

· Visiting customer sites on a weekly basis to resolve issues logged on the ICT Helpdesk, ensuring to the best of your ability that all school’s ICT facilities are operational and available for use.

· Deployment of new hardware and software.

· Identify damaged equipment and report appropriately.

· Undertake general maintenance of ICT equipment so that any issues are identified and resolved.

· Check and ensure that all ICT equipment and/or related cables and trunking do not pose a Health & Safety risk to staff and students e.g. exposed, damaged cables, broken devices and open cabinets.

· Assist the school in keeping their Asset Register up to date by recording devices that are due to be disposed of and passing on to the relevant member of school staff.

· Carry out all tasks in compliance with Health & Safety procedures.

Essential qualities and skills

· Good general education up to at least GCSE Grade C/4 or equivalent in Maths and English

· Experience and/or training in the management of Windows Server and desktop operating systems

· Experience working and communicating with customers in a professional manner

· Excellent verbal and written communication skills

· Have a strong passion for ICT

· Ability to work alone and as part of a team to complete tasks

· Good self-management skills, including the ability to plan one’s time effectively

· Enjoy working in new and challenging situations

· Commitment to updating professional skills

· Access to own vehicle for business use

Desirable qualities and skills

· Undertaken qualifications/training relevant to the post

· Experience working in an educational environment

· Experience working with ICT Helpdesk software

· Experience working with and assisting non-technical end users

Job Type: Full-time

Pay: From £30,000.00 per year

Ability to commute/relocate:

Dagenham, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred)
Technical support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

it technician jobs in ilford, gtl

IT Support Technician

Junior IT Support Technician

IT Support Technician

IT Support Technician III

IT Support Technician

Senior IT Technician

IT School Technician

IT & Network Support Technician

School IT Technician

Service Desk Technician - 6 Month FTC

Senior Technician, IT Infrastructure

IT Help Desk Technician

Senior Data Center IT Technician

Schools IT Technician

Junior / Trainee Clean Water Network Technician

IT Support Technician

IT Technician

School IT Technician – Feltham (Full Time)

Desktop Support Technician

1st Line Network Technician

I want to receive the latest job alerts for it technician in ilford, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected