Helpdesk manager Work, Jobs in Basildon, Ess (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
2d
Assistant Contracts Manager
Oakwood Construction Services —Maidstone
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Contracts
- Computer skills
- Free parking
Quick apply
Building Manager - 95 Queen Victoria St, London
Savills Management Resources —London
- £60,000 - £65,000 a year
- Monday to Friday
- Management
- Computer skills
- Leadership
14d
Client Services Administrator
M S Webb & Company Limited —Chatham
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- Data entry
- In-person
Quick apply
3d
Commercial Contracts Support (Administrator)
Artic Building Services —Dartford
- £26,000 - £30,000 a year
- Overtime
- Microsoft Word
- Computer literacy
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
3d
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
2h
Maintenance Advisor
ECMS Services —Sevenoaks
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
IT Helpdesk (Entry Level)
SHINHAN BANK LONDON BRANCH —London
- Full-time
- Microsoft Excel
- Software troubleshooting
- Customer service
Quick apply
Account Manager VA2829
Anabas —London
- £50,000 a year
- Continuous improvement
- Team management
- Quality control
- Employee assistance programme
- Referral programme
13d
Business Support Administrator
Skanska —London
- Quality control
- Contracts
- Bereavement leave
1d
Facilities & Operations Assistant
Financial Times —London
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
20h
Senior Surveyor/Estates Manager - Industrial
Colliers International EMEA —London
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Databases
Quick apply
Facilities Administrative Assistant
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
Operations Planner/Scheduler (CPA)
JLL —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Annual leave
Quick apply
Regional Estates Manager - Occupier Services
Colliers International EMEA —London
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
Quick apply
3d
Facilities Manager
Hachette —London
- Management
- Project management
- HVAC
- Annual leave
- Employee discount
Building Manager
Cushman & Wakefield —London
- Microsoft Word
- Leadership
- Communication skills
Quick apply
2d
Operations Manager
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Management
- PMP
- Computer skills
Quick apply
3d
Proposition Technical Manager
M&G plc —London
- Full-time
- Communication skills
- Annual leave

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Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Business processes
Internal department liaison
Performance management
Quality assurance
HR sourcing
Staff training
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Rota coordination

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Do you have your own Transport to get yourself to and from work?

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in basildon, ess

Call Centre Team Leader

Assistant Contracts Manager

Building Manager - 95 Queen Victoria St, London

Client Services Administrator

Commercial Contracts Support (Administrator)

Junior IT Support

Maintenance Advisor

IT Helpdesk (Entry Level)

Account Manager VA2829

Business Support Administrator

Facilities & Operations Assistant

Senior Surveyor/Estates Manager - Industrial

Facilities Administrative Assistant

Operations Planner/Scheduler (CPA)

Service Delivery Analyst

Regional Estates Manager - Occupier Services

Facilities Manager

Building Manager

Operations Manager

Proposition Technical Manager

I want to receive the latest job alerts for helpdesk manager in basildon, ess

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