Customer support agent Work, Jobs in Sheffield, Eng (with Salaries)

Customer Service Specialist
Sherwin-Williams —Sheffield
- £27,895 - £34,044 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
B2B Marketing Executive
UniHomes —Sheffield
- £25,878 - £29,000 a year
- Full-time
- Salesforce
- Organisational skills
- AI
- Employee discount
- Referral programme
Quick apply
12d
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Associate Client Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
Dispatcher
Veezu —Sheffield
- Full-time
- Customer service
- Continuous improvement
- Computer skills
Customer Service Adviser
The New Homes Group —Wakefield
- £25,500 a year
- Weekend availability
- Financial services
- Office experience
- Free parking
- Annual leave
Quick apply
20h
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Nourish and Nurture Coordinator
Primary Care Dietitians —Doncaster
- £28,000 - £32,000 a year
- Part-time
- Continuous improvement
- Data entry
- In-person
- Free parking
- Annual leave
Quick apply
1h
Junior IT Operations Engineer (12m FTC)
UniHomes —Sheffield
- £25,878 a year
- Full-time
- Computer Science
- Bachelor's degree
- Employee discount
- Referral programme
Quick apply
3d
Sub Agent
Gallifordtry —Sheffield
- Full-time
- Engineering
- Employee assistance programme
- Employee discount
Property Asset Manager (Estate Agents)
Redbrik Estate Agents —Sheffield
- £27,000 - £32,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
8d
Receptionist
WHITEGATES ESTATE AGENTS —Huddersfield
- Up to £12.71 an hour
- Weekend availability
- Customer service
- In-person
- Employee discount
Quick apply
14d
Sales Advisor
Kustom Design Printing —Doncaster
- £26,000 - £29,120 a year
- Full-time
- CRM software
- Sales
- Driving
- Free parking
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Sheffield
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Team Manager
ant marketing —Sheffield
- From £13.22 an hour
- Full-time
- Analysis skills
- Computer skills
- Training & development
Quick apply
10d
Key Account Manager
Rotherham Metropolitan Borough Council —Rotherham
- £42,839 - £46,142 a year
- Full-time
6d
Legal Assistant
Smart Law Solicitors —Huddersfield
- From £12.21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Credit Controller (French Speaker)
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Excel
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Stock & Supply Chain Manager
Flair Rugs —Glossop
- £55,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Travel
- Leadership
Sales Manager
MCR Property Group Ltd —Sheffield
- £45,000 - £50,000 a year
- CRM software
- Sales
- Organisational skills
Quick apply

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customer support agent jobs near sheffield, eng

Customer Service Specialist

Sherwin-Williams -
Sheffield

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Job details

Full-time
£27,895 - £34,044 a year

Benefits

Annual leave
Company pension
Work from home

Qualifications

Microsoft Powerpoint
Microsoft Word
Sage
Microsoft Excel
Oracle
Microsoft Outlook
Customer service
Microsoft Office
IT

Full job description

Provides a variety of customer service, support to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.

The Customer Service Specialist may perform similar duties as the Customer Service Representative; however, it is distinguished by typically handling more complex customers or product lines, being able to handle both domestic and export orders, and being able to solve more difficult customer issues.

This role offers hybrid working with a pattern of 3 days in office per week, with team standard days as Monday, Tuesday and Thursday in the office, Wednesday and Friday with the options to work from home. Working hours 8.30am to 4.30pm - Monday to Thursday, with a slightly earlier finish on a Friday at 3.30pm.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Places customers sales orders in a timely fashion and before order cut-off, and receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact, entering and adjusting orders and resolving questions and complaints within span of control.
Can handle all levels of complexity in orders (including export paperwork and certifications).
Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points, and has a pro-active mindset supporting the team overall with positive reinforcement, also in difficult situations.
Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in projects such as SalesForce, New Product introductions, Export, Client on-boarding, warehouse setups, IT enhancements, etc.
Can participate in key meetings upon request and responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Develops and reviews correspondence and documentation regarding interaction with customers, builds customer relationships, and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
Performs other duties as assigned.

2-3 years of progressive customer service experience
- High school graduate or equivalent education and experience
Providing customer service
Resolving customer problems and concerns
Developing correspondence and communication
Working with other departments and divisions
Applying department policies and procedures to difficult situations
PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required
Communicating with co-workers to provide and receive direction
Export experience, knowledge of Incoterms and export documentation

What we can offer you....

The established salary range for this position is GBR 27,895 - 34,044 gross annual
Company pension scheme
Continued salary during sickness & 25 days annual leave
Work-life balance
Career development opportunities
Ongoing training and support

Pay transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

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Refine Your Search

customer support agent jobs in sheffield, eng

Customer Service Specialist

B2B Marketing Executive

Digital Transformation - IT Service Support Agent

Associate Client Advocate

Dispatcher

Customer Service Adviser

Dropbox Hypercare - IT Service Support Agent

Nourish and Nurture Coordinator

Junior IT Operations Engineer (12m FTC)

Sub Agent

Property Asset Manager (Estate Agents)

Receptionist

Sales Advisor

JUNIOR SALES CONSULTANT

Team Manager

Key Account Manager

Legal Assistant

Credit Controller (French Speaker)

Stock & Supply Chain Manager

Sales Manager

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