It support Work, Jobs in Shoeburyness, Ess (with Salaries)

IT Support Technician
IPP Analytics Limited —Basildon
- £32,073 - £34,592 a year
- Full-time
- In-person
12d
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
10d
IT Systems Administrator
MattressNextDay —Whitstable
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- AWS
- Linux
- In-person
- Free parking
- Store discount
Quick apply
1st Line IT Support Apprentice Training for SecOps / CloudOps
3Gi Technology Ltd —Brentwood
- £16,640 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Work from home
Quick apply
6d
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Sick pay
Quick apply
1d
Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
IT Second Line Engineer FTC 2 Years
Kent Fire and Rescue Service —Maidstone
- £37,478 - £42,104 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
IT Infrastructure & Security Technician
Amphenol Limited Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
IT Infrastructure & Security Technician
Amphenol Martec Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Junior Web Support Specialist
Safetech LTD —Rayleigh
- £8.00 - £12.71 an hour
- Full-time
Quick apply
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
9d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
1st Line IT Support
Trooli —West Malling
- £25,000 - £26,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
- Gym membership
Quick apply
8d
Technology Support and Solutions Specialist
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
6d
IT Technician Apprentice
Lift Clacton —Clacton-on-Sea
- £25,949 a year
- Full-time
- Customer service
- Travel
- IT
1d
Field Engineer – Cabling & IT Support
Arc —Basildon
- Azure
- Customer service
- Windows
- Paid training
- Employee assistance programme
5d
3rd Line IT Support
Trooli —West Malling
- £45,000 - £50,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Quick apply
8d
Administrator - Desk Side Services
HCLTech —Basildon
- £24,420 - £34,000 a year
- Windows
- Organisational skills
- In-person
Quick apply
Customer & Technical Services Specialist
Monitor Audio Ltd —Rayleigh
- £21,200 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Employee discount
Quick apply

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it support jobs near shoeburyness, ess

IT Support Technician

IPP Analytics Limited -
Basildon

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Job details

Full-time
£32,073 - £34,592 a year
12 days ago

Qualifications

Technical support

Full job description

We are seeking a dedicated IT Support Technician to deliver a high-quality, ITIL-aligned support service across the SYNLAB UK & Ireland Group. This role is pivotal in ensuring a professional, customer-focused experience, providing first-line technical support and effective triage of incoming incidents and service requests.

You will act as the first point of contact for a range of systems, including the Pathology First Laboratory Management System, the organisation’s Microsoft 365 environment, and core IT infrastructure across SYNLAB Laboratory Services. The role also involves remote support of LIMS and telephony systems, ensuring operational continuity across multiple sites.

A key focus of this position is the ongoing support and maintenance of SYNLAB user hardware and software, with a strong emphasis on delivering exceptional customer service and user satisfaction. You will play an important role in supporting the effective management of Pathology IT services, while maintaining the integrity, performance, and reliability of the Laboratory Information Management System.

This is a full-time, site-based role located at our Hub in Basildon, Essex.

You will be responsible for effectively managing the service queue within the call handling system, ensuring all incidents and requests are progressed and resolved in line with agreed service level agreements (SLAs). You will respond promptly to customer queries via email and telephone, consistently delivering a high standard of customer care and achieving strong satisfaction outcomes. The role requires you to support the smooth day-to-day operation of ICT systems across the organisation, helping to ensure minimal disruption to business services. In addition, you will actively engage in ongoing training and development, completing agreed learning and achieving relevant certifications in a timely manner to support both personal growth and service excellence.

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.
We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.
Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.
We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.

Act as a first point of contact, diagnosing and resolving issues face-to-face or remotely.

Manage helpdesk tickets end-to-end, ensuring timely resolution in line with SLAs.

Install, configure, and maintain IT equipment, systems, and authorised applications.

Monitor and maintain systems and networks, troubleshooting faults and replacing hardware where required.

Liaise with internal teams and external suppliers to resolve technical issues effectively.

Support user account management, including onboarding and password support.

Create and maintain documentation, knowledge base articles, and operational procedures.

Contribute to IT projects, system rollouts, and continuous service improvement.

Ensure compliance with standard operating procedures, audits, and best practices.

Deliver excellent customer service and provide training or guidance to colleagues where needed.

Manage workload effectively, prioritising multiple tasks and escalating complex issues as appropriate.

Participate in on-call rotas and maintain up-to-date knowledge of emerging technologies.

Apply Now

Refine Your Search

it support jobs in shoeburyness, ess

IT Support Technician

Junior IT Support Engineer – MSP Helpdesk - Full Time

IT Systems Administrator

1st Line IT Support Apprentice Training for SecOps / CloudOps

2nd Line Helpdesk Engineer - Basildon or Yateley Office

IT Support Engineer (1st to 2nd Line Progression)

Technical Support Engineer

IT Second Line Engineer FTC 2 Years

IT Infrastructure & Security Technician

IT Infrastructure & Security Technician

Junior Web Support Specialist

IT Help Desk Technician

IT Support Team Leader

1st Line IT Support

Technology Support and Solutions Specialist

IT Technician Apprentice

Field Engineer – Cabling & IT Support

3rd Line IT Support

Administrator - Desk Side Services

Customer & Technical Services Specialist

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