Helpdesk support Work, Jobs in Holytown, Glg (with Salaries)

Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
5d
Service Helpdesk Admin Support
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Microsoft Word
- Accounting
- Organisational skills
Quick apply
Source to Procure (S2P) Assistant
SSE —Glasgow
- £30,684 - £36,666 a year
- CRM software
- Analysis skills
- Continuous improvement
- Employee discount
- Gym membership
14d
Digital Customer Support Apprentice
QA Apprenticeships —Motherwell
- £16,697.60 a year
- Monday to Friday
- Microsoft Outlook
- SharePoint
- Communication skills
- Employee discount
Administrator
Arnold Clark —Glasgow
- £0.01 - £30,000.00 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Communication skills
- Employee discount
Quick apply
6d
Administrator
Apleona —Livingston
- £28,500 - £29,000 a year
- Monday to Friday
- Continuous improvement
- Employee discount
7d
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
HR Assistant
Scottish Children’s Reporter Administration (SCRA) —Stirling
- £32,908 - £34,316 a year
- Care experience
- Microsoft Office
- Administrative experience
6d
HR Assistant, Head Office
Scottish Children's Reporter Administration —Stirling
- £32,908 - £34,316 a year
- Temporary
- Microsoft Office
- Administrative experience
- Continuous improvement
6d
Digital Support Apprentice
QA Apprenticeships —Glasgow
- £18,000 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
6h
Planner - Livingston, West Lothian, EH54 8AF
Apleona —Livingston
- £29,943 a year
- Full-time
- Employee discount
Commercial Controller - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Presentation skills
Lead IT Security Engineer
V.Group —Glasgow
- Azure
- Computer Science
- AWS
Chiller Service Engineer
Daikin Industries Ltd. —Glasgow
- Overtime
- Communication skills
- Annual leave
Quick apply
Facilities Helpdesk Administrator – Motherwell, ML1 1RU
Apleona —Motherwell
- £27,459.57 a year
- Monday to Friday
- Microsoft Word
- Computer literacy
- Data entry
- Employee discount
14d
National Helpdesk Controller
Portal Security Ltd —Glasgow
- £30,000 - £32,000 a year
- Overtime
- Management
- Computer literacy
- Supervising experience
- Free parking
- Store discount
Quick apply
8h
Service Administrator
Secureshield Ltd —Motherwell
- From £26,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
Quick apply
IT Support Technician
Norty Ltd —Livingston
- £28,000 a year
- Full-time
- Maintenance
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Service Coordinator
record uk —Glasgow
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
IM&T Infrastructure Analyst
NHS Scotland —Lanarkshire
- £34,544 - £43,039 a year
- Monday to Friday
- Azure
11d

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Customer Service Advisor

HSBC Global Services Limited -
Motherwell

Apply Now

Job details

Full-time
From £25,000 a year
5 days ago

Benefits

Free parking
Annual leave
Company pension
Work from home
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction

Full job description

Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:

Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
Accountability: resolve customer queries in-line with policy and guideline.
Following Process: follow procedures or making appropriate escalations where necessary.
Digital Fluency: have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and in our Academy (where you’ll be taking your first live customer calls with the support of a peer coach). Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

Online Contact Centre Skills Assessment
A telephone-based Recruiter Interview
Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team. You’ll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining.

We operate a hybrid working environment, which means you will work at our office in Maxim Park ML1 4WQ some of your time and then remotely from home. So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

helpdesk support jobs in holytown, glg

Customer Service Advisor

Service Helpdesk Admin Support

Source to Procure (S2P) Assistant

Digital Customer Support Apprentice

Administrator

Administrator

Nightshift Operator

HR Assistant

HR Assistant, Head Office

Digital Support Apprentice

Planner - Livingston, West Lothian, EH54 8AF

Commercial Controller - Glasgow Head Office

Lead IT Security Engineer

Chiller Service Engineer

Facilities Helpdesk Administrator – Motherwell, ML1 1RU

National Helpdesk Controller

Service Administrator

IT Support Technician

Service Coordinator

IM&T Infrastructure Analyst

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