Client services manager Work, Jobs in Harborne, Wmd (with Salaries)

Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Customer Sales Manager
Care UK —Birmingham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
5d
Client Relationship Manager
QA Limited —Birmingham
- CRM software
- Customer service
- Business development
- Annual leave
- Employee assistance programme
1d
Retentions Advisor - Part time
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Part-time
- CRM software
- English
- In-person
- Free parking
- Gym membership
Quick apply
9d
Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
- £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- In-person
- Flexitime
- Sick pay
Quick apply
2h
Customer Success Manager (UK)
LegionellaDossier —Birmingham
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
Demonstration - Finance Assistant
Mills & Reeve —Birmingham
- Administrative experience
- Office experience
Pensions Administration Manager
Hymans Robertson LLP —Birmingham
- £50,000 - £63,000 a year
- Full-time
- Hybrid work
- Business development
- Team management
- Training & development
Quick apply
4d
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Negotiation
Quick apply
BMS Account Manager
Johnson Controls —Birmingham
- Sales
- Travel
- Communication skills
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
Commercial Account Handler
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Employee discount
Regional Commercial Account Manager (Galeas Bladder)
Nonacus —Birmingham
- £27,000 - £35,000 a year
- Full-time
- Remote
Quick apply
Office Manager
Recra Consulting —Bromsgrove
- £30,000 - £38,000 a year
- Full-time
- Databases
Quick apply
4h
Client Service Delivery, Sr Manager
Accenture —Birmingham
- Full-time
- AI
- Analytics
Project Assistant
Reference Technology Ltd —Tamworth
- Up to £25,878 a year
- Full-time
- Microsoft Office
- Administrative experience
- Driving
- Health & wellbeing programme
- Annual leave
Quick apply
Sales Support Administrator
W.Corbetts (Galvanizers)Ltd —Telford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
1d
Sales Area Manager
RICOMAN Ltd —Birmingham
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Premium Support Relationship Manager
Reapit UK —Solihull
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
Quick apply
1h
Business Administrator
MSX International —Warwick
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Receptionist & Front of House Coordinator

Davidson Estates
Birmingham

Quick apply

Job details

Full-time
£25,000 a year

Benefits

Free parking
Annual leave
On-site parking

Qualifications

CRM software
Customer service
Microsoft Office
Organisational skills
Front desk
IT
Communication skills
Time management

Full job description

Job description:

Hours: 37.5 hours per week
Working Pattern: Monday to Friday, plus every other Saturday (with a half-day in lieu during the week)

Purpose of the Role

To act as the first point of contact for all clients, applicants, tenants, landlords, buyers and contractors while ensuring the smooth day-to-day running of the office. The Receptionist & Front of House Coordinator will lead the management of all incoming sales and lettings enquiries, coordinate staff diaries, and provide administrative support to the negotiators and management team.

This is a key client-facing role and requires a professional, organised and proactive individual who can create an exceptional first impression of Davidson Estates.

Key Responsibilities

Front of House & Customer Service

Meet and greet all visitors to the office in a professional and welcoming manner.
Answer and direct incoming telephone calls efficiently.
Respond to general email enquiries and website leads.
Manage the office reception area, ensuring it is always presented to a high standard.
Handle client queries and direct them to the appropriate department.

Sales & Lettings Enquiries

Take ownership of all incoming sales and lettings enquiries.
Qualify applicants and register their requirements.
Book valuations, viewings and appointments for negotiators.
Maintain accurate applicant records within the CRM system.
Ensure all enquiries are followed up promptly and efficiently.
Assist in generating viewing opportunities and valuation appointments.

Diary Management

Manage and coordinate negotiator diaries.
Schedule valuations, viewings, inspections and meetings.
Optimise diary efficiency to maximise appointments and opportunities.
Assist in organising team meetings and client appointments.

Administrative Support

Support negotiators and managers with day-to-day administration.
Assist with preparing property details and marketing materials.
Maintain accurate records on Jupix and other company systems.
Scan, upload and organise documentation.
Manage incoming and outgoing post.
Order office supplies and maintain office stock levels.

Office Operations

Support the smooth running of the office.
Liaise with contractors, suppliers and utility providers where required.
Assist with maintaining company compliance procedures.
Support marketing campaigns and office events where required.

Key Skills & Experience

Essential

Excellent telephone manner and communication skills.
Strong organisational and time management skills.
Professional appearance and presentation.
Ability to multitask in a fast-paced environment.
Good IT skills including Microsoft Office.
Strong attention to detail.
Positive, proactive and team-focused attitude.

Desirable

Previous estate agency experience.
Experience using Jupix or similar CRM systems.
Customer service or reception experience.
Knowledge of the local property market.

Key Performance Indicators (KPIs)

Speed of response to enquiries.
Number of enquiries converted into viewings and valuations.
Diary utilisation and appointment efficiency.
Accuracy of CRM records and data entry.
Client service and customer feedback.
General office organisation and administration standards.

Team Performance Bonus

A quarterly bonus may be paid where departmental targets are achieved, including:

Compliance targets achieved.
Tenancy progression timescales met.
Audit scores maintained.
Company revenue and profitability targets achieved.

Bonus amount to be determined by the Directors based on departmental and company performance.

Benefits

£25,000 basic salary.
20 days annual leave plus bank holidays.
Half-day in lieu for every other Saturday worked.
Ongoing training and development.
Opportunity to progress within a growing independent agency.
Free parking.

Reporting To

Lettings Manager / Head of Sales & Lettings

Department

Sales & Lettings

Work Location: In person

Pay: £25,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in harborne, wmd

Receptionist & Front of House Coordinator

Customer Sales Manager

Client Relationship Manager

Retentions Advisor - Part time

Customer Service Desk Manager

Customer Success Manager (UK)

Demonstration - Finance Assistant

Pensions Administration Manager

Client Liaison Manager

BMS Account Manager

Customer Service Advisor

Commercial Account Handler

Regional Commercial Account Manager (Galeas Bladder)

Office Manager

Client Service Delivery, Sr Manager

Project Assistant

Sales Support Administrator

Sales Area Manager

Premium Support Relationship Manager

Business Administrator

I want to receive the latest job alerts for client services manager in harborne, wmd

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