Principal delivery manager Work, Jobs in Woolstone, Bkm (with Salaries)

Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Head of Business Development
WJ UK —Kings Langley
- £90,000 - £100,000 a year
- Full-time
- Management
- Sales
- Marketing
- Health & wellbeing programme
- Gym membership
Quick apply
Utilities Sector Lead
VMS —Northampton
- £65,000 a year
- Business development
- No degree
- Contracts
Quick apply
4d
Water Treatment Manager
WJ UK —Kings Langley
- £65,000 - £75,000 a year
- Full-time
- Engineering
- Business development
- Continuous improvement
- Gym membership
- Life insurance
Quick apply
12d
Site Supervisor - Street Lighting & Technology - East / East Midlands
Crown Highways Limited —Bedford
- From £180 a day
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Senior Administration Assistant - Administrator Level 2
North Northamptonshire Council —Kettering
- £29,064 - £30,024 a year
- Microsoft Outlook
- Data entry
- Communication skills
- Employee assistance programme
5d
Sales Associate
TUMI —Bicester
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Graduate AI Engineer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
Principal Test Development Engineer
MBDA —Stevenage
- £55,000 a year
- Overtime
- Hybrid work
- Military
- Travel
- In-person
- Free parking
- Relocation assistance
Senior Geotechnical Engineer
Kier Group —St. Neots
- Overtime
- Hybrid work
- Travel
- Communication skills
- Flexible schedule
Hemel Hempstead Branch: Distribution Associate & Warehouse Operative
Alltrade —Hemel Hempstead
6d
Multi Drop Delivery Driver / Warehouse Operative
ALLTRADE DISTRIBUTION LTD —Hemel Hempstead
- From £26,500 a year
- Full-time
- In-person
Quick apply
7d
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Head of Portfolio Controls Office
Barclays —Northampton
- Analysis skills
- Continuous improvement
- Team management
12d
Electrical Contracts Manager
T&D Electrical —Aylesbury
- £50,000 - £75,000 a year
- Full-time
- Hybrid work
- Electrical experience
- Contracts
- Profit sharing
- Work from home
Quick apply
13d
People & Culture Business Advisor
Principal Medical Limited —Bicester
- From £38,000 a year
- Full-time
- Continuous improvement
- Driving
- No degree
- Free parking
- Sick pay
Quick apply
12h
Project Manager
Lawtech Group —Milton Keynes
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Site Manager
Kier Group —Northampton
- £48,000 - £52,000 a year
- Overtime
- Civil engineering
- Management
- Engineering
- Flexible schedule
12d
Principal Stress Engineer
Collins Aerospace —Leighton Buzzard
- Full-time
- Travel
- In-person
- Annual leave
- Employee assistance programme
Hemel Hempstead Branch: Assistant Manager & Internal Sales Executive
Alltrade —Hemel Hempstead
- Business development
- Communication skills
1d

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Complaints Handler

Allica Bank -
Milton Keynes

Apply Now

Job details

Full-time

Benefits

Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service
Complaint handling
Financial services
Banking

Full job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

The Complaints Handler role works within the Complaints Team. As a new and fast growing bank, Allica is now of a scale that a full team is required to manage all Complaints and disputes within the bank. We are known for excellent service, but when customers don’t have a good experience we need to assess and learn why. The role will be to support the growing Complaints function in the business. This will require logging, investigating and managing a wide variety of complaints and disputes, relating to our customers. This will require working alongside the Complaints Manager, Senior Complaints Handler and the wider Operations team, as well as other departments and functions outside of the Operations team. A confident communicator (written and verbal), the successful candidate will be highly organised, delivery focused, and passionate about Customer Experience.

Principal Accountabilities

Field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution.
You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing.
Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.
Proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
Represent the Banks values when speaking to customers.
To support other teams as appropriate, where customer communication or engagement is required.

Personal Attributes & Experience

Strong customer service experience, having worked in customer facing and or telephone service roles.
Experience using core banking systems and familiar with the use and application of social media as a form of interaction.
Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management)
Experience in working with workflow / task management tools
Knowledge of financial services rules and guidelines
A problem solver and can create positive customer outcomes in diverse situations

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Apply Now

Refine Your Search

principal delivery manager jobs in woolstone, bkm

Complaints Handler

Head of Business Development

Utilities Sector Lead

Water Treatment Manager

Site Supervisor - Street Lighting & Technology - East / East Midlands

Senior Administration Assistant - Administrator Level 2

Sales Associate

Graduate AI Engineer

Principal Test Development Engineer

Senior Geotechnical Engineer

Hemel Hempstead Branch: Distribution Associate & Warehouse Operative

Multi Drop Delivery Driver / Warehouse Operative

Technical Operations Manager

Head of Portfolio Controls Office

Electrical Contracts Manager

People & Culture Business Advisor

Project Manager

Site Manager

Principal Stress Engineer

Hemel Hempstead Branch: Assistant Manager & Internal Sales Executive

I want to receive the latest job alerts for principal delivery manager in woolstone, bkm

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