Customer experience advisor Work, Jobs in Whiteley, Ham (with Salaries)

Customer Experience & Retentions Advisor
WeBuyAnyPhone.com —Fareham
- Up to £31,000 a year
- Full-time
- Hotel
- In-person
- Gym membership
Quick apply
5d
Customer Service Specialist
Carsa Limited —Southampton
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Sales Advisor
FlooringSuperstore.com —Hedge End
- Up to £38,000 a year
- Weekend availability
- Sales
- CAD
- Customer service
- Free parking
- Store discount
Quick apply
Mortgage Case Executive
Your Mortgage People —Fareham
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- Financial services
Quick apply
Service Advisor
Richmond Motor Group —Portsmouth
- Up to £45,000 a year
- Full-time
- Computer literacy
- Data entry
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
Customer Service Advisor Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
2d
Customer Service Advisor
Scania —Fareham
- From £27,295 a year
- Full-time
- Travel
- No travel
- Employee discount
- Life insurance
Customer Service Officer
BRC Jobs —Eastleigh
- £15.27 - £19.84 an hour
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Sales Advisor
Smart insulation group limited —Fareham
- £25,420.00 - £49,509.94 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Referral programme
Quick apply
Insurance Renewals Advisor
Brown & Brown —Fareham
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Employee stock purchase plan
Quick apply
Customer Sales Advisor
Halfords —Fareham
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
3d
Sales Development Representative
Brown & Brown Europe —Fareham
- Full-time
- Data entry
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
Customer Service Advisor
Olleco —Southampton
- £27,497.60 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
4d
Service Advisor
Van Mossel Automotive Group UK Ltd —Havant
- £31,000 - £37,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Customer Contact Advisor
Partridge of Hampshire —Chandlers Ford
- £26,437 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee discount
Quick apply
5d
Sales Advisor - Full Time
M&S Opticians —Southampton
- Full-time
- Sales
- No experience needed
- Communication skills
Quick apply
Membership Sales Advisor
Cams Hall Estate Golf and Country Club —Fareham
- £26,436.80 a year
- Weekend availability
- Customer service
- Free parking
- Employee assistance programme
Sales Advisor - Gunwharf Quays, Portsmouth
Whittard of Chelsea —Portsmouth
- £11.78 - £12.71 an hour
- Weekend availability
- Customer service
- Communication skills
- Store discount
- Employee discount
10d
Customer Service Advisor
Teemill —East Cowes
- Full-time
- Computer literacy
- Computer skills
- AI
Bodyshop Customer Advisor
Partridge of Hampshire —Winchester
- £30,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick apply

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customer experience advisor jobs near whiteley, ham

Customer Experience & Retentions Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £31,000 a year
5 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

Live chat
Sales persuasion
Customer service call handling
Retention call handling
Customer interaction

Full job description

Customer Experience & Retentions Advisor

Whiteley, near Solent Hotel | Up to £28,000 basic + bonus (OTE up to £31,000) | Mon–Fri, 8:30am–5pm — no evenings, weekends, bank holidays, ever!

Great with people? Quick on your feet? Not afraid of a tricky conversation? Let's talk.

WeBuyAnyPhone.com is the UK's largest independent tech recycling business — we buy, refurbish and recycle mobile phones, tablets and wearable tech. We're growing fast, and we're looking for someone who genuinely enjoys talking to people and can hold their own when a conversation gets a bit tense.

Here's the thing — you don't need call centre experience to be brilliant at this job.

If you've spent your working life talking to customers — face to face or on the phone — in a role that's fast-paced, unpredictable, and puts you in front of real people with real problems, you already have what it takes. We can teach you our systems and our process. What we can't teach is how to stay calm, warm and persuasive when someone's not happy, and turn that conversation around.

What you'll actually be doing

Speaking with customers all day, every day — by phone, email and live chat
Explaining how our pricing and grading process works, clearly and honestly
Handling pushback and objections with confidence, and turning "I want to cancel" into "okay, that makes sense"
Balancing what's right for the customer with what's right for the business
Keeping accurate notes and working closely with the wider team
Hitting targets around customer experience and retention

You'll thrive here if you...

Love talking to people and can build rapport fast, even with strangers
Have experience dealing with customers face to face or over the phone, in a busy, fast-paced environment
Can think on your feet and stay calm when someone's frustrated
Are naturally persuasive without being pushy
Are used to handling a high volume of conversations back-to-back
Want a role with structure and clear targets, not chaos
Are looking to build a career in customer experience, not just clock in and out

Bonus points (not essential) for...

Previous contact centre, retention, or account management experience
A background in e-commerce, telecoms, or consumer electronics
Experience with CRM systems like Salesforce

Why join us

A genuine Monday–Friday role — no evenings, no weekends, no rotating shifts. Your weekends are your own
A genuinely supportive, close-knit team with proper training — we'll set you up to succeed
We're big on continuous improvement and embracing new technology to make everyone's day-to-day easier — and we actually want to hear your ideas on how to do that
Visibility on how the business is doing, with a monthly whole-company meeting covering performance and updates — no working in the dark
Regular Lunch with the MD sessions, where you can raise ideas or feedback directly — no chain of command to go through
Monthly recognition awards, because good work should get noticed
Competitive salary plus a realistic bonus structure (up to £3,000/year)
Casual dress, and — because we believe work should be enjoyable too — an annual Summer of Fun event, quarterly food vans, and social events throughout the year. There's always something to look forward to and a reason to get together as a team
Gym membership, because someone's got to counteract the food van
Work at the intersection of tech, sustainability and the circular economy — and actually feel good about what you're helping build
We're an award-winning business (Sustainability and Environment category, 2024 Mobile News Awards)

Our recruitment process is simple and quick:

A short, friendly intro call with our People & Culture team
A 45-minute Teams interview with our Customer Experience Manager
A final face-to-face meeting with the team, in person

This is a full-time, office-based role in Fareham (PO15 7FT). A DBS check is required.

We welcome applications from everyone and are happy to make reasonable adjustments during the process — just let us know what you need.

Job Types: Full-time, Permanent

Pay: Up to £31,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

Why would you like to join WeBuyAnyPhone as a Customer Experience & Retentions Advisor?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in whiteley, ham

Customer Experience & Retentions Advisor

Customer Service Specialist

Sales Advisor

Mortgage Case Executive

Service Advisor

Customer Service Advisor Portsmouth

Customer Service Advisor

Customer Service Officer

Sales Advisor

Insurance Renewals Advisor

Customer Sales Advisor

Sales Development Representative

Customer Service Advisor

Service Advisor

Customer Contact Advisor

Sales Advisor - Full Time

Membership Sales Advisor

Sales Advisor - Gunwharf Quays, Portsmouth

Customer Service Advisor

Bodyshop Customer Advisor

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