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Cyber Helpdesk Analyst

Kingspan Data Solutions
Kingston upon Hull

Quick apply

Job details

Permanent | Full-time
6 days ago

Qualifications

Technical troubleshooting
Stakeholder liaison
Ticket management
Incident response
Computer networking
Cybersecurity
CompTIA Security+
Communication skills
Help desk

Full job description

Cyber Helpdesk Analyst

Hull, UK or Dublin, Ireland | Hybrid

About Us

Kingspan Data Solutions is a global leader in mission-critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today's high-performing data centres.

As one of the fastest-growing divisions within Kingspan Group plc, we operate across Europe, the Americas, the Middle East, and Asia-Pacific. Our businesses combine specialist expertise in engineering, manufacturing, and installation to deliver integrated infrastructure solutions at scale.

With a strong focus on innovation, sustainability, and collaboration, we continue to invest in our people, technology, and capabilities to support the evolving demands of the global data centre market.

About the Role

We are looking for a Cyber Helpdesk Analyst to join our Cyber Security team, supporting the day-to-day security operations of a growing global business.

Acting as the first line of escalation for cybersecurity-related issues, you will work closely with both the IT Helpdesk and Cyber Security teams to investigate security events, support vulnerability management activities, and help maintain a secure technology environment. This is an excellent opportunity for someone with a technical support background who is looking to develop their career in cybersecurity.

This position can be based in Hull, UK or Dublin, Ireland.

Key Responsibilities

Act as the first point of escalation for cybersecurity-related helpdesk tickets and service requests
Review, analyse, and triage suspected phishing emails and user-reported security concerns
Assess website access requests and perform website security evaluations
Investigate and respond to cybersecurity alerts generated by SOC analysts and security monitoring platforms
Support vulnerability management activities, including vulnerability assessment, prioritisation, and remediation tracking
Assist with the administration and maintenance of cybersecurity tools and platforms
Help maintain cybersecurity policies, procedures, and supporting documentation
Work closely with IT teams to resolve security issues and improve overall security posture
Support security awareness initiatives and promote cybersecurity best practices across the business

Qualifications

Previous experience in an IT Helpdesk, Technical Support, Service Desk, or Cyber Security Support role
Strong attention to detail and ability to investigate and analyse technical issues
Experience reviewing and responding to phishing-related security events
Understanding of vulnerability management principles and vulnerability scoring methodologies such as CVSS
Familiarity with vulnerability management platforms such as Qualys or similar solutions
Experience with web filtering or secure web gateway technologies such as Cisco Umbrella
Understanding of endpoint detection and response (EDR) tools such as CrowdStrike or similar platforms
Solid understanding of networking fundamentals, including IP addressing, VLANs, and subnets
Strong communication and stakeholder management skills
Ability to prioritise workload and manage multiple tasks in a fast-paced environment

Desirable

Exposure to Security Operations Centre (SOC) environments
Experience working within cyber security, risk, or governance teams
Relevant certifications such as Security+, SC-900, or equivalent
Experience supporting enterprise security tooling and monitoring platforms

Benefits

Permanent and full-time employees enjoy a competitive salary, career development opportunities, and the chance to work within a growing global organisation supporting critical infrastructure projects worldwide.

At Kingspan Data Solutions, you will join a collaborative and forward-thinking team where continuous learning, innovation, and professional growth are actively encouraged.

Ignite your career. Redefine success.

Quick apply

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