Business support coordinator Work, Jobs in Solihull, Wmd (with Salaries)

Knowledge Coordinator
Serco Group —Solihull
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
20h
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
14d
Business Operations Assistant
CityEnds —Birmingham
- £27,000 - £29,000 a year
- Overtime
- Hybrid work
- Databases
- Bachelor's degree
- No degree
- Health & wellbeing programme
- Gym membership
Quick apply
8d
Executive Coordinator
CV Europe —Solihull
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Flexitime
Quick apply
People Coordinator
City and County Healthcare Group Ltd —Birmingham
- £27,290 a year
- Remote
- Microsoft Office
- Travel
- Contracts
- Employee discount
- Sick pay
3h
People Service Delivery Coordinator
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Organisational skills
- Employee discount
7d
Business Support Coordinator
OnSite Central Ltd —Worcester
- Up to £45,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Employee assistance programme
- Employee discount
Business Readiness Coordinator
Compass Group —Birmingham
- £50,000 a year
- Hospitality
- Administrative experience
- Organisational skills
Critical Incidents Co-Ordinator
ISS Facility Services —Solihull
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Project Coordinator
School of Coding —Birmingham
- £28,000 - £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Service Coordinator
Arrow Industrial Group Limited —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
1d
Data Coordinator
ISS Facility Services —Birmingham
- Microsoft Excel
- Data analysis skills
- Maintenance
Quick apply
Events Coordinator
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- Communication skills
- Annual leave
8d
Agreement Coordinator - 9 month FTC
Stonegate Group —Solihull
- £29,000 a year
- Full-time
- Microsoft Word
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Health, Safety, and Environment Coordinator
Norton Motorcycles —Solihull
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Programme Coordinator
WMGC —Coventry
- £38,000 a year
- Hybrid work
- Microsoft Powerpoint
- Administrative experience
- Organisational skills
14d
HR & Recruitment Officer
Jewellery Quarter Bullion Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Recruiting
- Store discount
- Employee discount
Quick apply
7d
HR/ER Advisor
Lodge Security Ltd —Redditch
- £30,000 - £36,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Business Support Supervisor - Automotive Logistics.
EC Logistics —Stourbridge
- From £28,000 a year
- Full-time
- In-person
- Communication skills
- Office experience
- Referral programme
Quick apply
9d

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Knowledge Coordinator

Serco Group -
Solihull

Apply Now

Job details

Full-time
£25,000 - £30,000 a year
20 hours ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Stakeholder collaboration
Lean
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Change leadership
ServiceNow
Content management
Communication skills
Analytics

Full job description

Knowledge Coordinator

Location: Hybrid / Solihull or Liverpool at least 2 days / week
Full Time | Permanent

Salary - £25,000 - £30,000 PA

At Serco, we're transforming the way our colleagues access information and support. We're looking for a Knowledge Coordinator to play a key role in shaping how knowledge is created, maintained and continuously improved across our people function.

This is an exciting opportunity for someone who enjoys improving processes, working collaboratively with stakeholders, and using data and insight to enhance the employee experience. If you're passionate about continuous improvement, knowledge management and delivering meaningful change, we'd love to hear from you.

About the role

Reporting to the Knowledge Manager, you'll help drive our knowledge management strategy while leading initiatives that improve how information is captured, governed and shared across MyHR.

You'll work closely with teams across MyHR and People & Culture to identify opportunities for improvement, simplify processes and ensure colleagues have access to accurate, accessible and up-to-date knowledge. You'll also lead the implementation of process and knowledge changes, ensuring they're successfully embedded and deliver measurable improvements.

Managing one direct report, you'll balance strategic improvement initiatives with day-to-day coordination of knowledge activities, helping to create a culture of continuous learning and self-service.

What you'll be doing

Supporting the development and governance of knowledge management across MyHR.
Leading process improvement initiatives using structured methodologies such as Lean and process mapping.
Creating, reviewing and governing knowledge content to ensure it is accurate, user-focused and easy to find.
Translating process changes into clear guidance and knowledge articles across ServiceNow and other platforms.
Facilitating workshops to identify knowledge gaps and improve working practices.
Monitoring the effectiveness of improvements through KPIs such as self-service adoption, case reduction and resolution times.
Ensuring robust governance through version control, compliance and audit readiness.

What you'll bring

We're looking for someone who combines excellent communication skills with a passion for continuous improvement and delivering great customer experiences.

You'll ideally have:

Experience coordinating or delivering knowledge management, continuous improvement or business change initiatives.
Strong process improvement skills, with experience of process mapping (As-Is / To-Be) and identifying efficiencies.
Excellent written communication skills with the ability to produce clear, engaging documentation.
Strong analytical skills and experience using data to identify improvement opportunities.
Experience planning and implementing change across operational teams.
Good knowledge of Microsoft 365 and CRM platforms.

Desirable experience

Experience within an HR or Shared Services environment.
Knowledge of ServiceNow knowledge management and workflows.
Experience with Knowledge-Centred Service (KCS) or similar knowledge management frameworks.

Why Serco?

At Serco, you'll be part of a team that's committed to making services better for our colleagues and customers. You'll have the opportunity to influence how knowledge is managed across MyHR, helping to deliver smarter services, improved employee experiences and lasting operational improvements.

Alongside a competitive salary, we offer 25 days annual leave, pension of up to 6%, flexible and hybrid working, opportunities for career development, and the chance to make a real impact within a collaborative and supportive team.

Discover your place with Serco and help shape the future of knowledge and continuous improvement within MyHR.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.

Apply Now

Refine Your Search

business support coordinator jobs in solihull, wmd

Knowledge Coordinator

Senior Operations Coordinator

Business Operations Assistant

Executive Coordinator

People Coordinator

People Service Delivery Coordinator

Business Support Coordinator

Business Readiness Coordinator

Critical Incidents Co-Ordinator

Project Coordinator

Service Coordinator

Customer Insight Project Coordinator

Data Coordinator

Events Coordinator

Agreement Coordinator - 9 month FTC

Health, Safety, and Environment Coordinator

Programme Coordinator

HR & Recruitment Officer

HR/ER Advisor

Business Support Supervisor - Automotive Logistics.

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