Customer support & client services Work, Jobs in Aberdeen, Sct (with Salaries)

Service Coordinator
Nucore Group Ltd —Aberdeen
- £30,000 - £33,000 a year
- Overtime
- Computer skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Operations Administrator
First Response Group —Aberdeen
- £14 an hour
- Monday to Friday
- Databases
- Administrative experience
- Continuous improvement
- Annual leave
Quick apply
Operations Administrator
OEG Energy Group —Aberdeen
- Full-time
- Microsoft Word
- Organisational skills
- Communication skills
- Annual leave
13d
Export Coordinator
Crane Worldwide UK Limited —Aberdeen
- Overtime
- Microsoft Word
- Customer service
- Organisational skills
4d
Trainee Payroll Administrator
activpayroll —Aberdeen
- Hybrid work
Quick apply
3d
Sales Development Representative
Solab —Aberdeen
- Full-time
- CRM software
- Sales
- Customer service
- Flexitime
- Sick pay
Quick apply
10d
SIA Door Supervisor
Go-Sec Uk —Aberdeen
- £14.00 - £15.50 an hour
- Part-time
- Microsoft Word
- In-person
- Guest services
Quick apply
10h
Warehouse Operator
Crane Worldwide UK Limited —Aberdeen
- Forklift
- Bachelor's degree
- Organisational skills
Field Project Co-ordinator
Intertek —Aberdeen
- Continuous improvement
- No degree
- Recruiting
Quick apply
3d
Logistics Specialist - Aberdeen
Tendeka —Aberdeen
- Continuous improvement
- Computer skills
- Communication skills
Room Attendant
Hotelcare —Aberdeen
- £12.71 - £13.20 an hour
- Weekend availability
- Customer service
- Hotel
- Guest services
- Annual leave
- Flexible schedule
Quick apply
4d
P/T Sales Advisor - Spa
Pure Spa & Beauty —Aberdeen
- £12.71 - £15.00 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Store discount
- Employee discount
Quick apply
4d
SIA Door Supervisors
Showsec —Aberdeen
- £15.80 an hour
- Weekend availability
- Conflict management
- Annual leave
- Employee assistance programme
2d
Care Assistant
McCarthy & Stone —Aberdeen
- £13.70 - £15.00 an hour
- Part-time
- Travel
- In-person
- No travel
- Paid training
- Annual leave
Quick apply
Driver/Labourer
Sureserve —Aberdeen
- £13.45 an hour
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Cleaner
OCS Group —Aberdeen
- £13.45 an hour
- Monday to Friday
2d
Technical Assistant -Sales Support & Development
REDA Energy UK Ltd —Westhill
- £28,000 - £35,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Free parking
- Life insurance
Quick apply
Retail Area Support Officer
OCS Group —Aberdeen
- £13.90 an hour
- Weekend availability
- Customer service
- Travel
- Conflict management
Quick apply
Dual Fuel Smart Meter Engineer
Sureserve —Aberdeen
- £39,923 - £41,571 a year
- Remote
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
12d
Hair Braider
Ray's Salon —Aberdeen
- £12.71 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Flexitime
- Flexible schedule
Quick apply

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Service Coordinator

Nucore Group Ltd
Aberdeen

Quick apply

Job details

Permanent | Full-time
£30,000 - £33,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Life insurance
Referral programme
On-site parking

Qualifications

Resource allocation planning
Stakeholder liaison
Internal department liaison
Database management
Quality assurance
Computer skills
Management reporting
Customer support
Customer interaction
Communication skills
Rota coordination

Full job description

Service Co-ordinator, Fire, Safety and Security

Job Summary

The Service Coordinator is responsible for organizing, scheduling, and overseeing service operations to ensure efficient delivery of services to clients or customers. This role acts as a central point of communication between customers, service teams, and management, ensuring that service requests are handled promptly, resources are allocated effectively, and customer satisfaction is maintained.

Key Responsibilities

1. Service Scheduling & Coordination

Plan, schedule, and dispatch service technicians or field staff.
Prioritize service requests based on urgency and service level agreements (SLAs).
Monitor daily service activities and adjust schedules as needed.

2. Customer Service & Communication

Act as the primary contact for customer inquiries and service requests.
Provide updates on service status, delays, or changes.
Resolve customer concerns in a timely and professional manner.

3. Work Order Management

Create, track, and close work orders in the system.
Ensure all service documentation is accurate and up-to-date.
Maintain records of service history and customer interactions.

4. Team Coordination

Liaise with technicians, engineers, or service personnel to ensure job completion.
Provide technicians with job details, materials, and instructions.
Support team productivity by ensuring resources are available.

5. Inventory & Resource Management

Track parts, tools, and equipment required for service jobs.
Coordinate with procurement or warehouse teams for stock availability.
Ensure timely delivery of materials to service sites.

6. Compliance & Quality Assurance

Ensure services are delivered in compliance with company policies and regulations.
Monitor service quality and follow up on completed jobs.
Assist in implementing process improvements.

7. Reporting & Administration

Prepare reports on service performance, KPIs, and customer satisfaction.
Maintain databases and service management systems.
Assist with billing, invoicing, and service documentation.

Key Skills & Competencies

Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Problem-solving and decision-making skills
Attention to detail and accuracy
Ability to work under pressure and meet deadlines
Customer-focused mindset
Proficiency in service management software

Qualifications & Experience

Formal qualifications in Business Administration, Operations Management, or related field (preferred but not always required)
Proven experience in a coordination, administrative, or customer service role
Experience in service-based industries (e.g., HVAC, healthcare, IT services, logistics) is an advantage
Familiarity with scheduling and dispatch systems

Working Conditions

Office-based with frequent communication via phone and email
May require occasional overtime or shift work depending on service demands
Interaction with field staff and clients regularly

Key Performance Indicators (KPIs)

Response and resolution time for service requests
Customer satisfaction scores
Service completion rates
Schedule adherence and efficiency
Accuracy of documentation and reporting

Job Types: Full-time, Permanent

Pay: £30,000.00-£33,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in aberdeen, sct

Service Coordinator

Operations Administrator

Operations Administrator

Export Coordinator

Trainee Payroll Administrator

Sales Development Representative

SIA Door Supervisor

Warehouse Operator

Field Project Co-ordinator

Logistics Specialist - Aberdeen

Room Attendant

P/T Sales Advisor - Spa

SIA Door Supervisors

Care Assistant

Driver/Labourer

Cleaner

Technical Assistant -Sales Support & Development

Retail Area Support Officer

Dual Fuel Smart Meter Engineer

Hair Braider

I want to receive the latest job alerts for customer support & client services in aberdeen, sct

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