Support analyst Work, Jobs in Hebburn, Twr (with Salaries)

IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
1d
Insights Analyst
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Analysis skills
- Presentation skills
- Analytics
10d
Finance Analyst
Greggs —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
13h
Applications Analyst
END —Washington
- Full-time
- POS
- Work from home
- Employee assistance programme
Quick apply
1d
Energy Data Analyst
gentoo —Sunderland
- £37,346 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
1d
Assistant Compliance Analyst
Animal and Plant Health Agency —Newcastle upon Tyne
- £29,715 - £30,705 a year
- Part-time
- Microsoft Office
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
22h
Senior Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- SQL
Dynamics 365 - 1st Line Support Analyst
DC Thomson —Gateshead
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Accounting
Quick apply
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
9d
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
Resource Planning Analyst
HM Land Registry —Durham
- £32,119 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
7d
Clinical Analyst -UK
GeneDx —Newcastle upon Tyne
- £89,000 - £108,000 a year
- Remote
- Doctoral degree
- English
- Microsoft Office
Senior Life Science Research Analyst (Market Access)
Maverex Limited —Newcastle upon Tyne
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Doctoral degree
- English
- Free parking
- Paid training
Quick apply
10d
Business Systems Analyst
Lobger Business Technology Solutions UK Ltd —Newcastle upon Tyne
- £31,000 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Flexitime
Quick apply
1d
Senior Intelligence Analyst
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Analysis skills
- Presentation skills
- Business
- Annual leave
13d
Cyber Fraud Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Scripting
- Communication skills
- Work from home
1d
Social Researcher
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £44,241 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
13d
Pricing Analyst - GB
Crane Authentication —Gateshead
- Hybrid work
- AI
Quick apply
PMO Portfolio Analyst - Place & Major Projects Portfolio
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Data analysis skills
- No degree
- Annual leave
- Employee discount

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support analyst jobs near hebburn, twr

IT Support Analyst Apprentice

APPRENTIFY GROUP -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,878 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Word
GCSE
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Help desk

Full job description

Opportunity information

Salary £25878 per year
Duration 15 months
Advert closing date 21/08/2026

Description

The National Lottery Community Fund distributes money raised by National Lottery players to support charities and community projects across the UK. They fund community projects that help people connect, grow and build a better future. They focus on supporting people facing poverty, disadvantage or discrimination. By 2030, they will share over £4 billion to create stronger, fairer communities across the UK.

To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.

In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer. Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme. This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.

Key responsibilities:

Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.

Knowledge, skills and experience:

Strong interest in IT and technology, with a desire to build a career in IT support.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance.
Awareness of cyber security landscape/ threats/ procedures.
Knowledge of Microsoft computer applications, including Excel and Word.
Able to demonstrate good communication skills, both verbal and written.

Work Perks and Benefits:

Hybrid role, with at least 4 days per week in the office to begin with
Flexible working arrangements
Generous annual leave allowance – starting at 25 days per year + Bank Holidays
Three days - Paid volunteering leave
Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
Great healthcare plan
Eye test and glasses coverage
Employee assistance programme and discount scheme
Cycle to Work scheme
Enhanced paid maternity/ paternity/ adoption leave
And much more!

Entry requirements

GCSE maths and English at grade C/ level 4 or above.
Strong interest in IT and technology, with a desire to build a career in IT support.

Training to be provided

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Things to consider

Salary £25,878.
Hybrid role, with minimum of 4 days per week in the office to begin with.
A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.

Skills required

Future prospects

Information Communications Technician Level 3 Apprenticeship.

Newcastle Upon Tyne, Tyne and Wear, UK, NE1 4BE

Apply Now

Refine Your Search

support analyst jobs in hebburn, twr

IT Support Analyst Apprentice

Insights Analyst

Finance Analyst

Applications Analyst

Energy Data Analyst

Assistant Compliance Analyst

Senior Analyst: Application Support

Dynamics 365 - 1st Line Support Analyst

Business Analyst - Newcastle

Service Desk Analyst

Analyst: Application Testing

Resource Planning Analyst

Clinical Analyst -UK

Senior Life Science Research Analyst (Market Access)

Business Systems Analyst

Senior Intelligence Analyst

Cyber Fraud Analyst

Social Researcher

Pricing Analyst - GB

PMO Portfolio Analyst - Place & Major Projects Portfolio

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