Technical coordinator Work, Jobs in Darlaston, Wmd (with Salaries)

Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- First Aid Certification
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Training Centre Coordinator
Teach A Trade Limited —Telford
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
2d
Operations Coordinator
Reconomy —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Data entry
- Free parking
- Store discount
Senior Assessment Coordinator
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Microsoft Word
- Supervising experience
- University
5d
Operations Coordinator
ApexMationwide LTD —Birmingham
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
Quick apply
In person/Online Sales Assistant
TOPGEAR PLATES LTD —West Bromwich
- From £12.50 an hour
- Overtime
- In-person
- Communication skills
- Analytics
Quick apply
2d
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
4d
Retrofit Coordinator
Equans —Coleshill
- Full-time
- Team management
- Annual leave
- Employee assistance programme
Service Coordinator
Orona UK —Cannock
- Microsoft Word
- Customer service
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior Compliance Coordinator
SE Controls (SEC) —Lichfield
9d
Delivery Suite Co-ordinator
The Royal Wolverhampton NHS Trust —Wolverhampton
- £49,387 - £56,515 a year
- Full-time
- Research
- Continuous improvement
- Patient care
2d
Remediation Officer
Trinity Estates —Birmingham
- Monday to Friday
- Remote
- Employee discount
- Referral programme
BIM Coordinator
Balfour Beatty Vinci —Birmingham
- Continuous improvement
- Mentoring
- Computer skills
- Free parking
8d
Design Coordinator
Balfour Beatty Vinci —Birmingham
- Full-time
- Civil engineering
- Contracts
- Communication skills
- Free parking
Education Coordinator
Landau Ltd —Wellington
- £28,840 - £32,960 a year
- Full-time
- Writing skills
- Experience working with children
- Education
- Referral programme
Quick apply
4d
Senior BIM Coordinator
Balfour Beatty Vinci —Birmingham
- Communication skills
- Free parking
5d
Stores Inventory Coordinator
Wienerberger AG —Tamworth
- Overtime
- Communication skills
- Employee assistance programme
Immigration Services Officer (111957-0726)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- University
- Continuous improvement
- Communication skills
1d
Digital Content, Marketing & Operations Coordinator
PharmaBoardroom —Birmingham
- £102 - £120 a day
- Part-time
- In-person
- Communication skills
- Analytics
Quick apply
13d

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Technical Support & Customer Success Coordinator

Smartfits Installations Limited
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
£29,000 a year
8 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Report generation
Stakeholder liaison
Ticket management
Internal department liaison
Analysis skills
Project implementation
Computer skills
Customer support
Customer interaction
Communication skills
Help desk
Analytics

Full job description

About Smartfits

Smartfits is one of the UK’s leading vehicle technology installation companies, delivering nationwide projects for some of the UK’s largest fleet operators.

Working with industry-leading technologies including Geotab, Mantis, Prolius and other connected fleet solutions, we pride ourselves on delivering outstanding customer service from project planning through to ongoing technical support.

As our business continues to grow, we’re looking for a motivated and technically minded Technical Support & Customer Success Coordinator to join our Operations team.

This is an excellent opportunity for someone who enjoys technology, problem solving and building strong customer relationships. Full product training will be provided, giving you the opportunity to develop your technical knowledge and progress as the company continues to grow.

The Role

Your primary responsibility will be providing technical support to both our customers and internal teams, ensuring issues are investigated, managed and resolved efficiently.

You’ll become an expert in the systems and technologies we support, helping customers get the very best from their solutions.

You’ll also support our Customer Success team with customer onboarding and project administration when required, including providing holiday cover for the team.

Key Responsibilities

Technical Support

Providing first-line technical support to customers via telephone and email.
Investigating and diagnosing customer issues.
Troubleshooting fleet management and telematics systems.
Managing support tickets through to resolution.
Liaising with suppliers where technical assistance is required.
Raising engineer jobs and arranging appointments where necessary.
Monitoring customer accounts and identifying recurring issues.
Producing reports and assisting customers with system queries.
Learning and maintaining knowledge across multiple technology platforms.

Customer Success Support

When required, you’ll also support our Customer Success function by:

Assisting with onboarding new customers.
Setting up customer accounts, user permissions and system configuration.
Configuring customer reports and databases.
Supporting customer training sessions.
Scheduling project meetings and customer calls.
Providing holiday and absence cover for the Customer Success team to ensure a seamless customer experience.

Project & Administration

Supporting project rollouts from initial setup through to completion.
Keeping customer records accurate and up to date.
Working closely with our Operations, Installations and Engineering teams.
Identifying opportunities to improve customer experience and internal processes.

About You

We’re looking for someone who:

Has excellent problem-solving and analytical skills.
Enjoys learning new technologies and systems.
Has strong computer and IT skills.
Can confidently investigate issues and think logically.
Has excellent attention to detail.
Is organised and able to manage multiple priorities.
Has excellent communication and customer service skills.
Enjoys helping customers and building positive relationships.
Is proactive and takes ownership of their work.
Works well independently and as part of a team.

Previous experience within technical support, customer success, IT support, fleet management or telematics would be advantageous but isn’t essential. We are looking for someone with the right attitude, a willingness to learn and a genuine passion for solving problems.

What Success Looks Like

Within your first six months, we’d expect you to:

Develop a strong understanding of our products and services.
Confidently support customers with technical queries.
Successfully manage support cases from start to finish.
Assist with onboarding new customers and supporting customer projects.
Build strong relationships with customers, suppliers and colleagues.
Become a trusted member of the Operations team and a reliable point of contact for both customers and internal teams.

What We Offer

£29,000 annual salary.
Monday to Friday working.
Company pension.
On-site parking.
Full product and technical training.
A friendly and supportive team environment.
Ongoing learning and development.
Genuine opportunities for career progression as the business continues to grow.
Employee Assistance Program

Why Join Smartfits?

At Smartfits, you’ll be joining a growing business where your ideas, initiative and contribution genuinely matter. We invest in our people, encourage continuous learning and provide opportunities to develop your career as the company expands.

If you’re looking for a varied role where you’ll build technical expertise, support customers and be part of a friendly, ambitious team, we’d love to hear from you.

Apply

Please send your CV along with a short covering letter explaining why you’d be a great fit for the role.

Pay: £29,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical coordinator jobs in darlaston, wmd

Technical Support & Customer Success Coordinator

Event Operations Manager

Training Centre Coordinator

Operations Coordinator

Senior Assessment Coordinator

Operations Coordinator

In person/Online Sales Assistant

Customer Insight Project Coordinator

Retrofit Coordinator

Service Coordinator

Senior Compliance Coordinator

Delivery Suite Co-ordinator

Remediation Officer

BIM Coordinator

Design Coordinator

Education Coordinator

Senior BIM Coordinator

Stores Inventory Coordinator

Immigration Services Officer (111957-0726)

Digital Content, Marketing & Operations Coordinator

I want to receive the latest job alerts for technical coordinator in darlaston, wmd

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