Assistant project Work, Jobs in Stroud, Eng (with Salaries)

B2B Debt Assistant
Ecotricity —Stroud
- £25,550 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Free parking
- Store discount
Quick apply
3d
Administrative Assistant
Arc & Co Accountants —Shurdington
- £19,500 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply
12d
Assistant Project Engineer
Siltbuster Limited —Monmouth
- Schematics
- Hand tools
- Employee assistance programme
- Employee discount
Quick apply
B2B Debt SME Assistant
Ecotricity —Stroud
- £25,550 - £30,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
2d
Assistant Project Manager
Amey Ltd —Berkeley
- Full-time
- Microsoft Office
- Continuous improvement
- Contracts
- Employee discount
Quick apply
Executive Assistant
DEFC Group —Bristol
- £35,000 - £40,000 a year
- Full-time
- Administrative experience
- QuickBooks
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Designer - Womenswear
Superdry —Cheltenham
- Presentation skills
- AI
- Store discount
- Annual leave
2d
Client Services Administrator, 6m FTC
Charles Russell Speechlys —Cheltenham
- Full-time
- Hybrid work
- Communication skills
Operations & Logistics Assistant
Tom Faulkner Ltd —Swindon
- From £28,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
6d
HSEQ Assistant Cheltenham/Cirencester
The Environmental Dimension Partnership —Cheltenham
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
10d
Administrative Assistant
Kennedys Law —Berkeley
- £55,000 - £70,000 a year
- Full-time
- Front desk
- In-person
9d
Receptionist/Admin Assistant
Gallifordtry —Cheltenham
- Full-time
- Computer literacy
- Front desk
- Employee assistance programme
- Employee discount
Assistant Buyer
Ontic —Staverton
- Full-time
- Microsoft Excel
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Assistant Manager - Blunsdon Fitness +
Blunsdon House Hotel —Swindon
- Weekend availability
- Management
- Hotel
- Team management
- Free parking
- Employee discount
Quick apply
6d
Branch Merchandising Admin
Superdry —Cheltenham
- Merchandising
- Analysis skills
- Computer skills
- Store discount
- Annual leave
Customer Service Assistant
GLL —Swindon
- £13.45 an hour
- Part-time
- Computer literacy
- Computer skills
- Cash handling
Bookkeeper - Part Time
Whittock Consulting Ltd —Bristol
- £19,200 a year
- Part-time
- Organisational skills
- In-person
Quick apply
Sales Assistant
Huws Gray Group —Malmesbury
- Customer service
- Communication skills
- Annual leave
- Employee discount
Survey Assistant
OnSite Central Ltd —Swindon
- Up to £32,760 a year
- Overtime
- Hybrid work
- Employee assistance programme
- Employee discount
Executive Assistant & Agendy Coordinator
Pepper & Seed Ltd —Corsham
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Google Suite
- Work from home
Quick apply
5d

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B2B Debt Assistant

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£25,550 - £30,000 a year
3 days ago

Benefits

Free parking
Casual dress
Store discount
Cycle to work scheme
Discounted or free food
Company pension
Canteen
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Microsoft Office Suite
Complaint handling
Outbound debtor call management
Analysis skills
Account escalation for debt management
B2B
Customer interaction
Outbound calling
Root cause analysis
Communication skills

Full job description

About The Role

As a Commercial Debt SME Assistant, you'll manage a portfolio of Small and Medium-sized Enterprise (SME) customers, representing over 83% of our Commercial portfolio.

Reporting to the Commercial Debt SME Team Leader, you'll maximise cash collections, minimise bad debt, and deliver positive customer outcomes. Working closely with colleagues across our B2B teams, you'll use your experience in Commercial Energy Debt to manage accounts effectively while providing excellent customer service and ensuring compliance with regulatory requirements. This is a great opportunity to make a real impact in a fast-paced team.

For this role, you'll need to be based within a reasonable distance of our office in Stroud, Gloucestershire, as the role requires a minimum office presence of three days per week in line with the agreed hybrid working rota.

What you will do…

Ensure that inbound & outbound calls are handled in line with agreed quality and productivity related KPI’s.
Meet Dunning requirements against targets and individual KPI’s.
Ensure that SME customer base remains compliant with industry regulations i.e., Micro business customers, refund procedures, standards of conduct associated to debt.
Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
You will resolve queries from internal and external customers within specified timescales through multiple communication channels.
Preparation of accounts for handover to the Escalations Team ensuring data is accurate.
Meet set KPI’s for performance of SME debt targets.
Communicate and negotiate payment plans with customers for both the customer and the business to ensure a fair outcome.
Manage our approach to vulnerability and affordability ensuring we are treating our customers fairly and in line with our regulatory requirements.
Identify, manage, and escalate where necessary (to the Escalations Team) SME customers who are considered high risk or delinquent.
Working closely alongside the business and peers to ensure all key business workstreams (Wi’s) & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

About You

Previous experience working in a Collections environment, ideally from an Energy background.
Working within Commercial Debt you will be multiskilled and flexible. Adapting to fluctuating workloads in a fast-paced environment.
You will have numerate and analytical skills to be able to perform root cause analysis.
Enthusiastic about people and helping our customers.
Excellent listening skills and verbal and written communication skills.
Ability to organise own workload and multiple priorities, ability to work under own initiative.
Be Team Player and demonstrate the appropriate behaviours.
Intermediate excel skills required.
You will be a competent in using all other Microsoft Office packages.
Maintain a positive learning environment that empowers and develops you and your colleagues.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £25,550.00-£30,000.00 per year

Benefits:

Bereavement leave
Canteen
Casual dress
Company events
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount

Application question(s):

Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office?
Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

assistant project jobs in stroud, eng

B2B Debt Assistant

Administrative Assistant

Assistant Project Engineer

B2B Debt SME Assistant

Assistant Project Manager

Executive Assistant

Assistant Designer - Womenswear

Client Services Administrator, 6m FTC

Operations & Logistics Assistant

HSEQ Assistant Cheltenham/Cirencester

Administrative Assistant

Receptionist/Admin Assistant

Assistant Buyer

Assistant Manager - Blunsdon Fitness +

Branch Merchandising Admin

Customer Service Assistant

Bookkeeper - Part Time

Sales Assistant

Survey Assistant

Executive Assistant & Agendy Coordinator

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