Helpdesk administrator Work, Jobs in Feltham, Gtl (with Salaries)

Software Support Administrator
Kassy Software Solutions Ltd —London
- £29,000 - £34,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
- Health & wellbeing programme
Quick apply
1d
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
14d
Facilities Administrator
Dexters —London
- £28,000 a year
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
14d
Administrator / Helpdesk Co-ordinator
BidvestNoonan —London
- £17,069.49 a year
- Part-time
- Microsoft Office
- Travel
- Communication skills
- Work from home
Quick apply
1d
Portals Administrator
LRG —Camberley
- Remote
- Microsoft Excel
- SharePoint
- IT
Quick apply
IT Network Administrator
Royal Academy of Arts —London
- £39,000 a year
- Full-time
1d
Client Service Administrator
BidvestNoonan —West Byfleet
- £26,227.50 a year
- Monday to Friday
- Communication skills
Quick apply
Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Medical Receptionist/Administrator
Kings Corner Surgery —Ascot
- From £12.71 an hour
- Part-time
- Windows
- Administrative experience
- Mentoring
- Free parking
- Life insurance
Quick apply
Systems Administrator Industry Placement Year (London)
D. E. Shaw & Co., L.P. —London
- Project management
- Linux
- AI
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
System Administrator 1 - UK
M.C. Dean, Inc —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Deputy Shift Leader
BGIS —London
- Full-time
- Customer service
- Computer literacy
- Basic maths
10d
Mobile Refrigeration / Chiller Engineer
ABM —Hounslow
- Full-time
- Maintenance
Senior Surveyor/Estates Manager - Industrial
Colliers International EMEA —London
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Databases
Quick apply
Regional Estates Manager - Occupier Services
Colliers International EMEA —London
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
Quick apply
3d
Mobile A/C Engineer
ABM —London
- 8 hour shift
- Maintenance
Mobile A/C Engineer
ABM UK —London
- £38,000 a year
- 8 hour shift
- Maintenance
- Employee discount
Quick apply
Mobile Refrigeration / Chiller Engineer
ABM UK —Hounslow
- £50,000 - £51,000 a year
- Full-time
- Maintenance
- Employee discount
Quick apply

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Software Support Administrator

Kassy Software Solutions Ltd
London

Quick apply

Job details

Permanent | Full-time
£29,000 - £34,000 a year
1 day ago

Benefits

Casual dress
Health & wellbeing programme
Private dental insurance
Company pension
Private medical insurance

Qualifications

Microsoft Word
Technical troubleshooting
Computer literacy
Incident queue management
User account provisioning
Ticket management
Email software
User account management
Functional testing
Bachelor's degree
Technical support incident logging
Data entry
Technical writing
Customer support
IT incident logging
Typing
Application support
Business
Communication skills
Time management
Office experience
Information Technology

Full job description

About the Role

We are seeking an organised and technology-focused Software Support Administrator to assist customers and internal teams with software enquiries, user accounts, support requests, and system records.

You will record technical issues, provide guidance on common software functions, maintain accurate support documentation, and ensure requests are directed to the appropriate technical team.

This position is suitable for career starters and candidates with transferable experience in customer service, administration, information technology, retail, or digital services. Training on company software, support procedures, and internal systems will be provided.

Why Join Us?

Practical Technology Experience

Develop valuable experience in software support, user administration, customer service, and digital systems.

Structured Training

Receive guidance on company platforms, support processes, account administration, and issue reporting.

Career Development

Build skills that can support progression into technical support, software implementation, customer success, or systems administration.

Professional Environment

Join a collaborative team focused on clear communication, dependable service, and practical technology solutions.

Key Responsibilities

Respond to software-support enquiries by email, telephone, and digital channels
Record customer issues accurately in the support system
Create, update, and maintain authorised user accounts
Assist users with passwords, access requests, and basic system navigation
Provide guidance on common software features and standard procedures
Categorise support requests and assign them to the appropriate technical team
Monitor open support tickets and follow up on outstanding actions
Update customer, account, and software records
Prepare clear notes describing reported technical issues
Maintain user guides, frequently asked questions, and support documents
Test basic software functions using approved procedures
Notify users about planned maintenance and service updates
Support software onboarding and account setup activities
Prepare routine spreadsheets and support-performance reports
Escalate security, access, or complex technical concerns appropriately
Handle customer and system information confidentially
Support general technology and office administration when required

What We Are Looking For

Experience

Previous experience in customer service, administration, retail, digital services, or office support is helpful but not essential
Applications from career starters and candidates changing industries are welcome
Previous exposure to software, helpdesk, or technical-support environments is beneficial but not required
Full training will be provided

Skills

Strong interest in software and digital technology
Clear written and verbal communication
Good attention to detail and record accuracy
Basic computer and keyboard skills
Comfortable using email, web applications, Microsoft Word, and spreadsheets
Ability to explain information clearly and patiently
Good organisation and time-management abilities
Willingness to learn software-support procedures
Ability to follow instructions and troubleshooting guides
Professional approach to customer enquiries
Responsible handling of confidential information
Ability to work independently and as part of a team

Education

GCSEs or equivalent qualifications are preferred
A university degree is not required
Qualifications or coursework in Information Technology, Computing, Business Administration, or Customer Service are beneficial
Relevant practical, volunteer, or customer-service experience will be considered

Pay: £29,000.00-£34,000.00 per year

Benefits:

Casual dress
Company pension
Health & wellbeing programme
Private dental insurance
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

helpdesk administrator jobs in feltham, gtl

Software Support Administrator

IT Helpdesk Intern

Facilities Administrator

Administrator / Helpdesk Co-ordinator

Portals Administrator

IT Network Administrator

Client Service Administrator

Fresh Desk Administrator

IT Support Technician

Medical Receptionist/Administrator

Systems Administrator Industry Placement Year (London)

Tier 2 Customer Support Engineer

System Administrator 1 - UK

Deputy Shift Leader

Mobile Refrigeration / Chiller Engineer

Senior Surveyor/Estates Manager - Industrial

Regional Estates Manager - Occupier Services

Mobile A/C Engineer

Mobile A/C Engineer

Mobile Refrigeration / Chiller Engineer

I want to receive the latest job alerts for helpdesk administrator in feltham, gtl

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