Service desk Work, Jobs in Garforth, Wyk (with Salaries)

Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
2d
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Junior IT Technician
CCL Label Limited —Castleford
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer networking
- Free parking
- Profit sharing
Quick apply
2d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
4d
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Reception/Administrator 9am to 3pm
Changing Waste Ltd. —Howden
- Up to £19,525 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
IT Support Manager
EH Digital Technologies Ltd —Leeds
- £56,000 - £79,000 a year
- Computer Science
- Bachelor's degree
- Team management
- Referral programme
- Sick pay
Quick apply
3d
Receptionist
Emcor —Woodfield
- £27,015 a year
- Full-time
- Computer literacy
- Front desk
- Cleaning
- Employee assistance programme
- Referral programme
Quick apply
11d
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development
Data Assistant
Maltby Learning Trust —Doncaster
- £23,221.48 - £23,590.01 a year
- Data entry
- Organisational skills
- Communication skills
Junior Infrastructure Engineer
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Employee assistance programme
Quick apply
Evening Welcome Desk Officer
York College —York
- £10,963 a year
- Microsoft Outlook
- Databases
- Organisational skills
- Gym membership
Part-time Host / Receptionist - Leeds City Centre
Bruntwood —Leeds
- £12,239.50 a year
- Part-time
- Hospitality
- Sales
- Administrative experience
- Annual leave
5d
IT Service Desk Analyst
Stoneacre —Doncaster
- £25,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Service Desk Manager - Enterprise Markets
Pragma —Bradford
- Customer service
- Presentation skills
- In-person
- Annual leave
- Employee discount
11d
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Continuous improvement
- Team management
- Annual leave
- Sick pay
Quick apply

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Service Desk Analyst

Card Factory -
Wakefield

Apply Now

Job details

Permanent
£29,000 - £31,000 a year
2 days ago

Qualifications

Stakeholder liaison
Incident queue management
IT service management
User account provisioning
Ticket management
ERP software
Case record updates
Microsoft Office Suite
User account management
Technical support incident logging
POS
Customer support
IT incident logging
Retail experience
Application support
Incident log maintenance
Communication skills

Full job description

About The Role

Are you passionate about tech and love helping people? Do you thrive in a fast‑paced environment where no two days are the same? If so, we’ve got an exciting opportunity for you to join our team as an IT Service Desk Analyst.

Based on site at our Support Centre in Wakefield, this isn’t just another IT role – it’s a chance to be part of a team that’s shaping the future of cardfactory. We’re on a transformation journey, and our IT Department is right at the heart of it. This is your chance to make a real impact, develop your skills, and be part of something big.

With great progression opportunities and the chance to get involved in a variety of technologies, you’ll be supported to grow throughout our new five‑year strategy.

This role also includes participation in an on‑call rota, providing out‑of‑hours support as required.

If you’re motivated, love working with people, and want to be part of a supportive team, we’d love to hear from you.

What you’ll be doing:
You’ll be the first point of contact for colleagues and suppliers whenever they need IT support, whether that’s over the phone, by email, or in person. Every query you receive will be logged accurately in our IT Service Management tool (Halo), so nothing gets missed.

Your role will involve supporting a wide range of technology, from end-user devices and printers to MS Office and core business applications like POS and ERP. You’ll work closely with other IT teams to make sure issues are resolved within agreed SLAs, and when something needs extra attention, you’ll escalate it to the right team or third-party partner.

Keeping users updated is key, so you’ll provide clear progress updates on their requests and incidents. You’ll also take ownership of each case from start to finish, ensuring every action is recorded and nothing falls through the cracks.

Beyond day-to-day fixes, you’ll look for patterns and trends, helping us prevent repeat issues and improve our service. You’ll manage user accounts and access, liaise with external support partners, and contribute to our knowledge base so the whole team benefits from shared expertise.

What we’re looking for:

Experience working on an IT Service Desk, ideally in a retail environment.
Strong technical knowledge across MS Office, POS systems, networking basics, and Active Directory.
A good understanding of ITIL best practices and how they apply day-to-day.
Excellent communication and problem-solving skills, with a positive, can-do attitude.
Flexibility to work outside core hours when needed.

Apply Now

Refine Your Search

service desk jobs in garforth, wyk

Service Desk Analyst

Service Desk Analyst

Junior IT Technician

Service Desk Analyst

Service Desk Analyst

IT Service Desk Analyst

Service Desk Engineer - 3rd Line

Service Desk Analyst - Shared Services

Reception/Administrator 9am to 3pm

Customer Contact Centre Advisor (Payments / Technical Support)

IT Support Manager

Receptionist

Senior Service Desk Engineer

Data Assistant

Junior Infrastructure Engineer

Evening Welcome Desk Officer

Part-time Host / Receptionist - Leeds City Centre

IT Service Desk Analyst

Service Desk Manager - Enterprise Markets

2nd Line Manager

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