Technical support representative Work, Jobs in Paddock Wood, Ken (with Salaries)

Digital Technical Support Specialist
CooperSurgical —Crawley
- Full-time
- CRM software
- Spanish
- English
Mechanical & Engineering Coordinator
Thakeham Homes Ltd —Royal Tunbridge Wells
- Temporary
- Microsoft Excel
- Microsoft Office
- Quality control
Quick apply
Safety Manager
Gallagher Bassett —Rochester
- £78,000 - £152,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Flexible schedule
French Speaking Customer Service Support & After-Sales Care
Aspen Pumps —Hailsham
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Customer service
- English
Quick apply
Mechanical Technical Lead
Leidos —Horndon on the Hill
- £44,700 - £57,300 a year
- Overtime
- Engineering
- Travel
- Mechanical knowledge
- Annual leave
Operational Support Officer
HM Courts & Tribunal Service —Crawley
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
9d
Field Supervisor
McAllister —Battle
- Full-time
- Supervising experience
- Continuous improvement
- Quality control
Quick apply
BMS Project Engineer / Controls Engineer
BSE|3D —Haywards Heath
- £45,000 - £55,000 a year
- Full-time
- Software troubleshooting
- Business development
- In-person
- Referral programme
Quick apply
Electrical QS (fully qualified)
The Little Green Energy Company —Cranbrook
- £50,000 - £60,000 a year
- Hybrid work
- Continuous improvement
- Quality control
- Mentoring
- Annual leave
Quick apply
Senior Mechanical Engineer
Leidos —Horndon on the Hill
- £44,700 - £57,300 a year
- Overtime
- Engineering
- Travel
- Annual leave
Operational Support Officer
HM Courts and Tribunals Service —Crawley
- £25,582 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
9d
Renewables Electrician
The Little Green Energy Company —Cranbrook
- £40,000 - £45,000 a year
- Maintenance
Quick apply
12d
Planned Maintenance Stock Condition Surveyor
Crawley Borough Council —Crawley
- £43,017 - £45,636 a year
- Full-time
- Hybrid work
- Customer service
- Employee discount
Senior Tooling Design Engineer
Leidos —Horndon on the Hill
- £44,700 - £57,300 a year
- Overtime
- Engineering
- Travel
- In-person
- Annual leave
Commercial Development Representative
Nexteq —Crawley
- £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- AI
4d
Parts & Service Advisor
Godfreys Sevenoaks Ltd —Sevenoaks
- £25,420 - £30,000 a year
- Full-time
- Organisational skills
- Front desk
- In-person
- Free parking
- Store discount
Quick apply
Design and Certification Specialist
Civil Aviation Authority —Gatwick Airport
- Up to £72,000 a year
- Full-time
- Presentation skills
- Travel
Sales Recapture Specialist
Otis —Dartford
- Full-time
People Partner
Gist Limited —Faversham
- Team management
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Multi Skilled Technician - Mechanical
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £32,073 - £39,043 a year
- Full-time
- Training & development
11d

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technical support representative jobs near paddock wood, ken

Digital Technical Support Specialist

CooperSurgical -
Crawley

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Job details

Full-time

Qualifications

CRM software
French
Technical troubleshooting
Spanish
Cloud infrastructure
Stakeholder collaboration
Incident queue management
Ticket management
Case note recording
English
Master's degree
Databases
Bachelor's degree
Staff training
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Application support
Training & development
Italian
Communication skills
German
Information Technology

Full job description

Digital Technical Support Specialists will manage customer support demands in a professional manner following standard operating procedures. Acting as the first point of contact for customers, performing troubleshooting and escalating to higher levels as required to ensure all demands are managed and resolved in a timely manner. All customer interactions will be documented in global CRM.

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. Work location: Crawley, UK

Qualifications

Knowledge, Skills and Abilities:

Expertise in enterprise software support, SaaS operations, and/or healthcare IT systems.
Strong collaboration skills, with the ability to work effectively across all cultures and organizational dimensions.
Proficiency with CRM/ticketing systems (e.g. D365 and ServiceNow), monitoring tools, BI platforms, and DevOps workflows.
Demonstrates a continuous learning mindset and commitment to professional development.
Excellent verbal, written, and interpersonal communication skills.
Resourcefulness and problem-solving ability, able to identify a wide range of simple and complex solutions.

Work Environment:

Prolonged sitting at a computer workstation.
Occasional lifting of equipment up to 20–35 kg.
Ability to work across global time zones and support critical events.

Experience:

Minimum of 5 years’ experience providing global customer service support with proven record of delivering high customer satisfaction.
Strong experience supporting cloud platforms (e.g. Azure and AWS).
Hands-on experience troubleshooting complex client/server software and networked environments.
Experience supporting databases including Microsoft SQL Server and PostgreSQL.
Experience supporting physical and virtual IT infrastructure, such as Microsoft Server, VMWare.

Education:

Formal education Master’s/bachelor’s degree in information technology (IT), computer science or a related field (or equivalent professional experience).

Travel:

Approximately up to 20% global travel for customer engagements and operational governance.

Essential Functions & Accountabilities:

Perform Tier 1 customer support responsibilities for software products ensuring all multi-channel inbound customer support demands are started and progressed in a timely manner, meeting or exceeding SLAs.
Perform Tier 2 customer support responsibilities including enhanced troubleshooting and escalation management collaborating with Tier 3 teams as appropriate for timely resolution aligned with severity prioritization.
Communicate effectively with customers through various channels (email, phone, chat) to understand their issues, provide updates on issue resolution progress, and ensure a positive customer service experience.
Document all support actions and interactions in a clear and concise manner in the global CRM
Represent the voice of the customer into the organization to highlight product and process improvement opportunities.
Ensure all activities follow established quality processes, contributing to continuous service improvement.
Contribute actively to global platforms for sharing knowledge and best practices by documenting common issues, troubleshooting steps, and solutions to enhance self-service resources and assist Tier 1 support representatives.
Provide training and guidance to Tier 1 support staff by sharing expertise, conducting regular knowledge-sharing sessions, and assisting in the development of training materials.
Participate in the incident response team for major outages or incidents, contributing to the resolution process and post-mortem analysis to prevent future occurrences.
Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
Perform additional related duties as assigned.

Apply Now

Refine Your Search

technical support representative jobs in paddock wood, ken

Digital Technical Support Specialist

Mechanical & Engineering Coordinator

Safety Manager

French Speaking Customer Service Support & After-Sales Care

Mechanical Technical Lead

Operational Support Officer

Field Supervisor

BMS Project Engineer / Controls Engineer

Electrical QS (fully qualified)

Senior Mechanical Engineer

Operational Support Officer

Renewables Electrician

Planned Maintenance Stock Condition Surveyor

Senior Tooling Design Engineer

Commercial Development Representative

Parts & Service Advisor

Design and Certification Specialist

Sales Recapture Specialist

People Partner

Multi Skilled Technician - Mechanical

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