Service desk support Work, Jobs in Gloucester, Eng (with Salaries)

IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Patient Access Officer, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
- Annual leave
- Employee discount
5d
Operations Coordinator
Fibrenet —Cirencester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Sick pay
Quick apply
7d
Team Leader - Democratic & Electoral Services (Maternity Cover)
Gloucestershire County Council —Gloucester
- £41,771 - £46,142 a year
- English
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Supply Chain Coordinator
GBE Converge —Gloucester
- Up to £32,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- IT
- Free parking
- Work from home
Quick apply
7d
Service Desk Advisor - Weekends
Trust Systems —Cirencester
- £28,000 - £29,000 a year
- Weekend availability
- English
- Windows
- Driving
- Free parking
- Work from home
Quick apply
13d
Box Office Assistant
Gloucestershire County Council —Gloucester
- £24,796 a year
- Weekend availability
- Customer service
- English
- Organisational skills
12d
Supply Chain Coordinator
Mitie —Gloucester
- Full-time
- Microsoft Excel
- Organisational skills
- IT
9d
Receptionist- Outpatients & CDC, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Communication skills
2d
Cleaner
Gloucestershire County Council —Gloucester
- £24,796 a year
- English
- Annual leave
- Employee assistance programme
Receptionist
mydentist —Gloucester
- From £12.97 an hour
- Full-time
- Employee discount
Quick apply
14d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
13d
Regulation and Enforcement Manager
Gloucestershire County Council —Gloucester
- £59,329 - £68,483 a year
- English
- Communication skills
Parking Patrol Officer (Evenings & Weekends)
CSPM Parking Management —Hereford
- £13.00 - £13.80 an hour
- Part-time
- Customer service
- Driving
- In-person
- Paid training
Quick apply
9d
IT Helpdesk Support Apprentice
QA Apprenticeships —Cheltenham
- £17,000 - £19,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
1d
Receptionist
iCOMAT —Gloucester
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
IT Apprentice
Magnera Corporation —Lydney
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
12d
VacancyTitle: Care Worker
Housing 21 —Worcester
- £13.48 an hour
- Full-time
- English
- Care plans
- No travel
- Annual leave
- Employee assistance programme
13d
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- IT
- Linux
- Employee discount
1d

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IT Support Administrator - Second Tier

Plumbworld (Online Home Retail Ltd.) -
Evesham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Flexitime
Company pension
Employee discount
Flexible schedule
Car scheme
On-site parking

Qualifications

Microsoft Windows Server
TCP
Azure
SCCM
Customer service
Windows
Firewall
DHCP
IT support
DNS
SharePoint
TCP/IP
Communication skills
Active Directory
Intune
VPN

Full job description

Who we are

Online Home Retail is the home of Plumbworld.co.uk - one of the UK’s largest exclusively online retailers of bathroom and kitchen products. With warehousing based in Evesham, Worcestershire, Plumbworld has been trading online since 1999, serving over a million public and trade customers.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career and teach us what we don’t know. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

The role in short

The escalation point beyond first line, owning complex incidents across our Microsoft environment (Windows, Microsoft 365, Active Directory). You'll have real scope to grow—including the chance to specialise in cyber security administration on our IT infrastructure estate, with training and mentoring provided.

Perks of the job

Flexible hours to suit both you and the business
31 days holiday (including bank holidays) bookable in hours, making it super flexible for you
The option to buy and sell annual leave to suit your personal needs
£200 per year Wellbeing Allowance
Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
Fancy a new bathroom? We offer attractive staff discount to you and your family!
Of course, we offer all the good stuff like life assurance, pension scheme, training, and free onsite parking!
Free fruit onsite for employees, delivered weekly!

Onto the nitty gritty!

Act as the escalation point for incidents and service requests that Tier 1 cannot resolve, taking ownership through to resolution within agreed SLAs.
Diagnose and resolve hardware, software, and network issues on Windows 10/11 desktops and laptops, printers, and peripherals, with supporting knowledge of Windows Server environments.
Administer user accounts, groups, and permissions in Active Directory and Entra ID (Azure AD), including starters, leavers, and access changes.
Support and troubleshoot the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive.
Build, image, and deploy devices using Intune / Autopilot / SCCM, and maintain accurate asset records.
Manage and prioritise tickets in the service desk system, keeping users informed and documentation up to date.
Escalate complex issues to Tier 3 / infrastructure teams or external vendors with clear, well-documented handovers.
Create and maintain knowledge base articles and contribute to coaching Tier 1 colleagues. Control patching, endpoint security tasks, Firewall and routine maintenance under the direction of senior engineers.
Support meeting-room AV equipment and provide hands-on assistance for office moves, events, and VIP users
This role may require you to be on-call for one week a month during out of business hours.

We'd like to meet someone with

2+ years in an IT support role, with at least 1 year at second line / Tier 2 level (or equivalent demonstrable experience).
Strong troubleshooting skills across Windows 10/11 in a corporate domain environment. Hands-on experience administering Active Directory (users, groups, GPO basics) and Microsoft 365.
Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Experience working with a ticketing system and within SLA-driven processes. Excellent customer service and communication skills — able to explain technical issues clearly to non-technical colleagues.
Strong documentation habits and a methodical approach to incident management. A genuine interest in cyber security and a desire to develop towards a blended security admin role, with at least basic cyber security knowledge.
Able to work on-site five days a week at Evesham office.

If this sounds like you, please apply!

All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.

Job Types: Full-time, Permanent

Work Location: In person

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Flexitime
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in gloucester, eng

IT Support Administrator - Second Tier

1st Line Engineer

Patient Access Officer, Band 3

Operations Coordinator

Team Leader - Democratic & Electoral Services (Maternity Cover)

Supply Chain Coordinator

Service Desk Advisor - Weekends

Box Office Assistant

Supply Chain Coordinator

Receptionist- Outpatients & CDC, Band 2

Cleaner

Receptionist

Technical Support Engineer

Regulation and Enforcement Manager

Parking Patrol Officer (Evenings & Weekends)

IT Helpdesk Support Apprentice

Receptionist

IT Apprentice

VacancyTitle: Care Worker

2nd Line Support Engineer

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